We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hampton by Hilton Liverpool City Centre: Traveler Reviews

3.0 of 5
7 Hurst Street | Kings Dock Mill, Liverpool L1 8DA, England
Hotel website
Hotel amenities
Special Price
Save up to 20% off
Hampton by Hilton Liverpool City Centre
Ranked #16 of 100 hotels in Liverpool
Enter dates & see best prices*
Show Prices
*from our partners
Write a Review

685 reviews from our community

Traveler rating
    299
    273
    76
    22
    15
See reviews for
Families
76
 
Couples
306
 
Solo
40
 
Business
71
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Oxford, United Kingdom
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Great base”
4 of 5 stars Reviewed January 13, 2013 via mobile

This hotel is great value for money and in a perfect position for sightseeing . The staff were all friendly and helpful . The room was clean and very modern . We slept soundly whilst there . Plenty of choice for breakfast , the only moan being all the cooked food tasted like it had been microwaved . Would definitely stay here again .

Stayed August 2012, traveled with family
Was this review helpful? Yes
Ask Lucy C about Hampton by Hilton Liverpool City Centre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gianfranco B, General Manager at Hampton by Hilton Liverpool City Centre, responded to this review
January 15, 2013
Dear Lucy C

Thank you for taking the time to share your experience regarding your recent stay at the Hampton by Hilton Liverpool City Centre.

It is wonderful to read that you thought so highly of our hotel, reflected by the high scores that you have given to us.

On reading your review it is warming to note that our staff assisted you with their outstanding customer service. Our attention to guest satisfaction is something we pride ourselves on. Centre.

We loved having you here and we very much look forward to welcoming you back to our hotel very soon.

Kind Regards

Gianfranco Boccuzzi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cumbria,England
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“good value for money”
4 of 5 stars Reviewed January 11, 2013

good value for money for business trip. However food menu is non existent. very little choice.
staff very freindly and room clean and pleasant. ok for business but not pleasure!! bar area was very quiet and playing xmas songs in January!

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Patrick64 about Hampton by Hilton Liverpool City Centre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
earth
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“very noisy”
2 of 5 stars Reviewed January 10, 2013

The hotel is fairly new,so the rooms are comfortable,but the noise from guests slamming doors,banging on the floors above, until about 6 in the morning means you wont enjoy your stay here, you will be shattered the next day due to lack of sleep !
The breakfast - (boxed cereals fine) english breakfast - cheap & horrible tasting products, I think even my dog would have turned her nose up at the offering.
The local staff were friendly & polite,but the reception staff (not local by accent) need to redue their nvq level1 in working in the service industry,i.e sevice with a smile,politeness,manners and little words like please & thank you.
Won't be staying here again,theres alot of choice in Liverpool with local staff who are usually very friendly !

Room Tip: Ask for one with soundproofing !
See more room tips
  • Stayed December 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
Ask les m about Hampton by Hilton Liverpool City Centre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gianfranco B, General Manager at Hampton by Hilton Liverpool City Centre, responded to this review
January 11, 2013
Dear les m,

Thank you for your comments regarding your recent stay at the Hampton by Hilton Liverpool City Centre. It is always obviously of great concern to me when I read that one of our guests has had a less than exceptional stay with us, particularly with regards to service levels within the hotel.

As I am sure you can see from most of the reviews on our hotel, service is of utmost importance to us and The satisfaction of our guests is of paramount importance to us, which is why we do indeed offer a 100% satisfaction guarantee and as mentioned before all feedback are used to continue improve our standards.

The Hampton Brand is new in the UK and is a service focused branded hotel by Hilton, all aspects of the construction and design is being looked after by Hilton to achieve the high standards for the new brand and our hotel. I can only apologise in regards of the door slamming over night. We have checked that all door closing mechanisms are properly adjusted however this issue unfortunately is related to our guests common sense and respect of others.

All our rates are included of complimentary full cooked breakfast every morning, this includes scramble eggs, sausages, bacon, mini hash browns potatoes and baked beans also include a full variety of items for continental’s breakfast that goes from the traditional toast to croissants and muffins. In our room price we also include free connection to Wi-Fi and access to the gym.

I would like to take this opportunity to thank you for the nice comments about the cleanliness and the service you have received from the Hotel team.

We appreciate all feedback from our guests, good or bad, as it allows us to constantly monitor our performance in each of our business areas.

Finally, thank you for choosing to stay at Hampton by Hilton Liverpool City Centre. We loved having you here!

Kind regards
Gianfranco Boccuzzi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indianapolis, Indiana
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Minimal Privacy”
4 of 5 stars Reviewed January 9, 2013

Yes, sliding glass doors on the bathroom with gaps at either end made for uncomfortable lack of privacy, especially as the room door opened right at the bathroom entrance. Perhaps adding a curtain across the bathroom entrance would help the privacy aspect.
Rooms are kind of tight if sofa bed is used, otherwise not bad.
The hotel was a short walk to the Albert Docks with restaurants, pubs and museums and to the City Center with a multitude of shopping, dining, drinking, and entertainment venues.
The Baltic Fleet pub directly across the street was a great place to start or end your day out.
The bar area at the hotel was also a nice place to hang especially at 3 in the morning on New Years with the Norwegians. Cheers Olav.
Thanks to the Kelseys for a great stay.
Would definately stay again.

  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
See 7 more reviews by bashawm97 for Liverpool
Ask bashawm97 about Hampton by Hilton Liverpool City Centre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gianfranco B, General Manager at Hampton by Hilton Liverpool City Centre, responded to this review
January 11, 2013
Dear bashawm97,

Thank you for taking the time to write your review of Hampton by Hilton Liverpool City Centre. It was a pleasure to read your comments, especially how friendly and welcoming you found the team members, they work very hard to deliver a relaxed but professional service.

Service is of utmost importance to us and The satisfaction of our guests is of paramount importance to us, which is why we do indeed offer a 100% satisfaction guarantee and as mentioned before all feedback are used to continue improve our standards.

The Hampton Brand is new in the UK and this is the third new opening of service focussed hotels by Hilton, all aspects of the construction and design are being looked after by Hilton to achieve the high standards for the new brand and our hotel. I can only apologies if you felt that this was not the case.

Finally, thank you for choosing to stay at Hampton by Hilton Liverpool City Centre and for the high score for the location. We loved having you here!

Kind regards

Gianfranco Boccuzzi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
“Great Hotel”
5 of 5 stars Reviewed January 9, 2013

We had a very nice one night stay and this hotel is in the perfect location for getting to see Liverpool for the first time. We found the reception staff very helpful and the standard of the public areas was welcoming sight on arrival, as i do believe the first impressions do count.
This hotel was also very good value for money, Especially as we stayed on a Saturday night.
We will be back.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask colsonhouse about Hampton by Hilton Liverpool City Centre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gianfranco B, General Manager at Hampton by Hilton Liverpool City Centre, responded to this review
January 11, 2013
Dear colsonhouse,

Thank you for taking the time to write your review of Hampton by Hilton Liverpool City Centre. It was a pleasure to read your comments, especially how friendly and welcoming you found the team members, they work very hard to deliver a relaxed but professional service.

Service is of utmost importance to us and The satisfaction of our guests is of paramount importance to us, which is why we do indeed offer a 100% satisfaction guarantee and as mentioned before all feedback are used to continue improve our standards.

The Hampton Brand is new in the UK and this is the third new opening of service focussed hotels by Hilton. We have set out to achieve high standards for the brand and our hotel and all our prices include complimentary cooked breakfast, free connection to the Wi-Fi and in house gym access.

Finally, thank you for choosing to stay at Hampton by Hilton Liverpool City Centre. We loved having you here!

Kind regards

Gianfranco Boccuzzi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
base2stay Liverpool
Great value on a similar hotel
Liverpool, Merseyside
4.5 of 5 stars 1,175 Reviews
Show Prices
Still looking for a hotel?
Highly rated hotels in Liverpool
Romantic
62 Castle Street
62 Castle Street 4.0 of 5 stars 421 reviews
Luxury
Heywood House Hotel
Heywood House Hotel 4.5 of 5 stars 340 reviews
Good for business
Malmaison Liverpool
Malmaison Liverpool 4.0 of 5 stars 701 reviews
Near the beach
Holiday Inn Liverpool City Centre
Holiday Inn Liverpool City Centr... 4.0 of 5 stars 461 reviews
Show Prices ABS:HotelCheckRates-d627405?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d1754829?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d619492?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d189369?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Travelers also viewed these Liverpool hotels
base2stay Liverpool 4.5 of 5 stars 1,175 reviews Days Inn City Centre Liverpool 4.5 of 5 stars 566 reviews Hotel Indigo Liverpool 4.5 of 5 stars 721 reviews Premier Inn Liverpool Albert Doc... 4.5 of 5 stars 1,184 reviews
Show Prices ABS:HotelCheckRates-d1821830?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d1859036?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d2069827?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d313744?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
View all 100 hotels in Liverpool, ranked by popularity

Been to Hampton by Hilton Liverpool City Centre? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about Hampton by Hilton Liverpool City Centre

Also Known As:
Hampton By Hilton Liverpool City Centre Hotel
Hampton By Hilton Liverpool City Centre Hotel Liverpool
Address: 7 Hurst Street | Kings Dock Mill, Liverpool L1 8DA, England
Phone Number:
Region: United Kingdom > England > Merseyside > Liverpool
Amenities:
Bar/Lounge Business Center Fitness Center Free Breakfast Free High-Speed Internet Restaurant Wheelchair access
Hotel Style:
#13 Business Hotels in Liverpool
#17 Family Hotels in Liverpool
Price Range: $
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
With an enviable location at Kings Mill Dock in the "Baltic Triangle" area, the Hampton by Hilton™ Liverpool City Centre hotel puts you near it all! We're close to Wapping, Salthouse, Canning and Albert docks, as well as the Echo Arena and BT Convention Centre. The Lime Street and James Street train stations are all less than three kilometers away, while Liverpool John Lennon Airport can be easily reached in minutes by car or coach transfer from Lime Street Station. Take a short walk from our Liverpool hotel and you'll experience the stunning architecture, exciting museums, world-class attractions, abundant nightlife and excellent dining this great city has to offer. If shopping is on the agenda, Liverpool ONE, a 1.65 million square-foot complex, is just steps from our Liverpool, UK hotel. The name "Liverpool" is also synonymous with football and we have two Premiership clubs, Everton and Liverpool, about five kilometers away. We're also just minutes from Aintree, home of the Grand National horse race. Whether you're traveling for business or pleasure, the Hampton by Hilton Liverpool hotel puts world-famous attractions at your doorstep. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Hilton EMEA, Expedia, Travelocity, Agoda, Venere and Tingo so you can book your Hampton by Hilton Liverpool City Centre reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Hampton by Hilton Liverpool City Centre, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
Hampton by Hilton Liverpool City Centre
Enter dates & see best prices* (from our partners)
Show Prices