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“Great base” 4 of 5 stars
Review of Hampton by Hilton Liverpool City Centre

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Hampton by Hilton Liverpool City Centre
3.0 of 5 Hotel   |   7 Hurst Street | Kings Dock Mill, Liverpool L1 8DA, England   |  
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Ranked #29 of 99 Hotels in Liverpool
Oxford, United Kingdom
Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
“Great base”
4 of 5 stars Reviewed January 13, 2013 via mobile

This hotel is great value for money and in a perfect position for sightseeing . The staff were all friendly and helpful . The room was clean and very modern . We slept soundly whilst there . Plenty of choice for breakfast , the only moan being all the cooked food tasted like it had been microwaved . Would definitely stay here again .

Stayed August 2012, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gianfranco B, General Manager at Hampton by Hilton Liverpool City Centre, responded to this review, January 15, 2013
Dear Lucy C

Thank you for taking the time to share your experience regarding your recent stay at the Hampton by Hilton Liverpool City Centre.

It is wonderful to read that you thought so highly of our hotel, reflected by the high scores that you have given to us.

On reading your review it is warming to note that our staff assisted you with their outstanding customer service. Our attention to guest satisfaction is something we pride ourselves on. Centre.

We loved having you here and we very much look forward to welcoming you back to our hotel very soon.

Kind Regards

Gianfranco Boccuzzi
General Manager
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1,408 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (276)
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English first
Cumbria,England
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 11, 2013

good value for money for business trip. However food menu is non existent. very little choice.
staff very freindly and room clean and pleasant. ok for business but not pleasure!! bar area was very quiet and playing xmas songs in January!

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
earth
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed January 10, 2013

The hotel is fairly new,so the rooms are comfortable,but the noise from guests slamming doors,banging on the floors above, until about 6 in the morning means you wont enjoy your stay here, you will be shattered the next day due to lack of sleep !
The breakfast - (boxed cereals fine) english breakfast - cheap & horrible tasting products, I think even my dog would have turned her nose up at the offering.
The local staff were friendly & polite,but the reception staff (not local by accent) need to redue their nvq level1 in working in the service industry,i.e sevice with a smile,politeness,manners and little words like please & thank you.
Won't be staying here again,theres alot of choice in Liverpool with local staff who are usually very friendly !

Room Tip: Ask for one with soundproofing !
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  • Stayed December 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gianfranco B, General Manager at Hampton by Hilton Liverpool City Centre, responded to this review, January 11, 2013
Dear les m,

Thank you for your comments regarding your recent stay at the Hampton by Hilton Liverpool City Centre. It is always obviously of great concern to me when I read that one of our guests has had a less than exceptional stay with us, particularly with regards to service levels within the hotel.

As I am sure you can see from most of the reviews on our hotel, service is of utmost importance to us and The satisfaction of our guests is of paramount importance to us, which is why we do indeed offer a 100% satisfaction guarantee and as mentioned before all feedback are used to continue improve our standards.

The Hampton Brand is new in the UK and is a service focused branded hotel by Hilton, all aspects of the construction and design is being looked after by Hilton to achieve the high standards for the new brand and our hotel. I can only apologise in regards of the door slamming over night. We have checked that all door closing mechanisms are properly adjusted however this issue unfortunately is related to our guests common sense and respect of others.

All our rates are included of complimentary full cooked breakfast every morning, this includes scramble eggs, sausages, bacon, mini hash browns potatoes and baked beans also include a full variety of items for continental’s breakfast that goes from the traditional toast to croissants and muffins. In our room price we also include free connection to Wi-Fi and access to the gym.

I would like to take this opportunity to thank you for the nice comments about the cleanliness and the service you have received from the Hotel team.

We appreciate all feedback from our guests, good or bad, as it allows us to constantly monitor our performance in each of our business areas.

Finally, thank you for choosing to stay at Hampton by Hilton Liverpool City Centre. We loved having you here!

Kind regards
Gianfranco Boccuzzi
General Manager
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Indianapolis, Indiana
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 9, 2013

Yes, sliding glass doors on the bathroom with gaps at either end made for uncomfortable lack of privacy, especially as the room door opened right at the bathroom entrance. Perhaps adding a curtain across the bathroom entrance would help the privacy aspect.
Rooms are kind of tight if sofa bed is used, otherwise not bad.
The hotel was a short walk to the Albert Docks with restaurants, pubs and museums and to the City Center with a multitude of shopping, dining, drinking, and entertainment venues.
The Baltic Fleet pub directly across the street was a great place to start or end your day out.
The bar area at the hotel was also a nice place to hang especially at 3 in the morning on New Years with the Norwegians. Cheers Olav.
Thanks to the Kelseys for a great stay.
Would definately stay again.

  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gianfranco B, General Manager at Hampton by Hilton Liverpool City Centre, responded to this review, January 11, 2013
Dear bashawm97,

Thank you for taking the time to write your review of Hampton by Hilton Liverpool City Centre. It was a pleasure to read your comments, especially how friendly and welcoming you found the team members, they work very hard to deliver a relaxed but professional service.

Service is of utmost importance to us and The satisfaction of our guests is of paramount importance to us, which is why we do indeed offer a 100% satisfaction guarantee and as mentioned before all feedback are used to continue improve our standards.

The Hampton Brand is new in the UK and this is the third new opening of service focussed hotels by Hilton, all aspects of the construction and design are being looked after by Hilton to achieve the high standards for the new brand and our hotel. I can only apologies if you felt that this was not the case.

Finally, thank you for choosing to stay at Hampton by Hilton Liverpool City Centre and for the high score for the location. We loved having you here!

Kind regards

Gianfranco Boccuzzi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed January 9, 2013

We had a very nice one night stay and this hotel is in the perfect location for getting to see Liverpool for the first time. We found the reception staff very helpful and the standard of the public areas was welcoming sight on arrival, as i do believe the first impressions do count.
This hotel was also very good value for money, Especially as we stayed on a Saturday night.
We will be back.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gianfranco B, General Manager at Hampton by Hilton Liverpool City Centre, responded to this review, January 11, 2013
Dear colsonhouse,

Thank you for taking the time to write your review of Hampton by Hilton Liverpool City Centre. It was a pleasure to read your comments, especially how friendly and welcoming you found the team members, they work very hard to deliver a relaxed but professional service.

Service is of utmost importance to us and The satisfaction of our guests is of paramount importance to us, which is why we do indeed offer a 100% satisfaction guarantee and as mentioned before all feedback are used to continue improve our standards.

The Hampton Brand is new in the UK and this is the third new opening of service focussed hotels by Hilton. We have set out to achieve high standards for the brand and our hotel and all our prices include complimentary cooked breakfast, free connection to the Wi-Fi and in house gym access.

Finally, thank you for choosing to stay at Hampton by Hilton Liverpool City Centre. We loved having you here!

Kind regards

Gianfranco Boccuzzi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glen Head, New York
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed January 6, 2013

New Hotel in good condition. Better than most Hampton Inn’s in the States. Rooms were very nice, most with good views of the City. Lobby is an open atmosphere with the breakfast area at one end and the pub at the other end next to the Reception Desk. I suspect Europeans are not used to the free breakfast offered at most American hotels now a days as breakfast was a bit of a feeding frenzy and extremely crowded. The Hotel is not really City Center, it’s a bit off the beaten path but still easy enough access to the museums, shopping, club and historic areas.

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 1, 2013

Just stayed in this hotel for New Years Eve, and as everyone else has written this is a great hotel. It has very good rooms and staff are very friendly. Didnt make it for breakfast so cant comment. Carparking was not an issue as they have secure indoor parking on site at a very reasonable price. We where on the top floor in a room designed for disabled people but this didnt put us off and probably meant the room was bigger than most. Will be staying again this year for sure.

Room Tip: Top floor was very quiet even though we where next to the elevators we didnt hear a thing
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hampton by Hilton Liverpool City Centre

Address: 7 Hurst Street | Kings Dock Mill, Liverpool L1 8DA, England
Phone Number:
Location: United Kingdom > England > Merseyside > Liverpool
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Wheelchair access
Hotel Style:
#15 Business Hotel in Liverpool
#19 Romantic Hotel in Liverpool
#19 Family Hotel in Liverpool
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hampton by Hilton Liverpool City Centre 3*
Number of rooms: 151
Official Description (provided by the hotel):
With an enviable location at Kings Mill Dock in the "Baltic Triangle" area, the Hampton by Hilton™ Liverpool City Centre hotel puts you near it all! We're close to Wapping, Salthouse, Canning and Albert docks, as well as the Echo Arena and BT Convention Centre. The Lime Street and James Street train stations are all less than three kilometers away, while Liverpool John Lennon Airport can be easily reached in minutes by car or coach transfer from Lime Street Station. Take a short walk from our Liverpool hotel and you'll experience the stunning architecture, exciting museums, world-class attractions, abundant nightlife and excellent dining this great city has to offer. If shopping is on the agenda, Liverpool ONE, a 1.65 million square-foot complex, is just steps from our Liverpool, UK hotel. The name "Liverpool" is also synonymous with football and we have two Premiership clubs, Everton and Liverpool, about five kilometers away. We're also just minutes from Aintree, home of the Grand National horse race. Whether you're traveling for business or pleasure, the Hampton by Hilton Liverpool hotel puts world-famous attractions at your doorstep. ... more   less 
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Also Known As:
Hampton By Hilton Liverpool City Centre Hotel Liverpool

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