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“Ideal location, top quality hotel” 4 of 5 stars
Review of Hilton Liverpool

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Hilton Liverpool
4.0 of 5 Hotel   |   3 Thomas Steers Way, Liverpool L1 8LW, England (Central Liverpool)   |  
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Ranked #36 of 99 Hotels in Liverpool
Certificate of Excellence 2014
Aberdeen, United Kingdom
Contributor
14 reviews 14 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
“Ideal location, top quality hotel”
4 of 5 stars Reviewed August 18, 2013

Friendly staff, large and clean rooms, perfect location for shops and bars around Liverpool One. Only 2 unfortunate events over a 2 night stay, both not hotels direct fault: 1. loud hen party in room next door, reception switched our room quickly and efficiently. 2. fire alarm went off through the night meaning a bit of a confused evacuation in the middle of the night! breakfast very good, concierge service a bonus. Overall expensive but worth it

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarah J, Guest Relations Manager at Hilton Liverpool, responded to this review, August 22, 2013
Dear NicolW,
May I take this chance to thank you for your constructive feedback regarding your stay here at the Hilton Liverpool.
I am pleased to see that the issue that you had with your room was dealt with efficiently and I sincerely hope that the fire alarm didn’t disturb you too much.
I sincerely hope that you revisit the Hotel, and please feel free to contact me directly if you need any further assistance.
Kind regards,
Sarah Johnson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,499 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (318)
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Felixstowe
Top Contributor
56 reviews 56 reviews
23 hotel reviews
Reviews in 34 cities Reviews in 34 cities
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed August 18, 2013 via mobile

Great hotel, & the staff were really friendly & helpful. Room was very comfortable, but bathroom could be a bit better designed, in that it was almost impossible to shower without flooding the room. Breakfast was as good as anywhere i have stayed and the staff were very attentive. Next time we visit liverpool we wouldn't hesitate to stay here. Great atmosphere in the lively bar late on Saturday night. Did have a false fire alarm at midnight on Friday , but of course can't blame the hotel for this. Great location in city centre so car wasn't needed.

Stayed August 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarah J, Guest Relations Manager at Hilton Liverpool, responded to this review, August 22, 2013
Dear Trimley,
Thank you for you kind words regarding your stay here at the Hilton Liverpool. I am delighted to see that you had a comfortable stay in the property and service was the high level as expected.
Again, thank you for informing us about the leaking in your room, if you could be so kind and contact me with your reservation details, this will be fixed immediately.
I sincerely hope that you revisit the hotel in the near future.
Kind regards,
Sarah Johnson
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Woodstock, United Kingdom
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 16, 2013

Having booked in advance for a special occasion we were unaware we had booked an executive room so when we checked in that was a nice surprise, the staff were very helpful, the room was excellent and the breakfast amazing. All topped off with meeting the Liverpool Football Club players at the hotel in the evening. would highly recommend

Room Tip: Book an executive room
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  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarah J, Guest Relations Manager at Hilton Liverpool, responded to this review, August 22, 2013
Dear RichieConway1,
Thank you so much for your kind comments. I am so pleased to see that you enjoyed your time at the Hilton Liverpool, especially with your added surprise here.
I sincerely hope that you are back in the near future.
Kind regards,
Sarah Johnson
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Liverpool, United Kingdom
Top Contributor
1,190 reviews 1,190 reviews
91 hotel reviews
Reviews in 121 cities Reviews in 121 cities
406 helpful votes 406 helpful votes
5 of 5 stars Reviewed August 16, 2013 via mobile

This place is superb to stay. Location is perfect! Facilities are fabulous!
The rooms are spotlessly clean

The restaurant and bar area have a luxurious feel about them

No taxi required to town as you're already there!

Staff are professional and seem to value their position in the hotel

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarah J, Guest Relations Manager at Hilton Liverpool, responded to this review, August 21, 2013
Dear Sarah Corell,
Thank you for your kind words regarding your stay at the Hilton Liverpool. I am so pleased that you not only enjoyed the staff but also the city itself.
I look forward to welcoming you back into the hotel.
Kind regards,
Sarah Johnson
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Burnham Market, United Kingdom
Top Contributor
91 reviews 91 reviews
81 hotel reviews
Reviews in 68 cities Reviews in 68 cities
131 helpful votes 131 helpful votes
3 of 5 stars Reviewed August 14, 2013 via mobile

Third time here and it is convenient for Liverpool One. However each time as a HHonors Gold member the website entices with a "possible" e upgrade (at a price, albeit reduced) But for me it never works ... Sorry not available is the constant message at check in. The only guarantee on this system is to use your points ..but that only seems to be in the US. Don't go for odd numbered rooms unless you like views of the bus station. Even numbered rooms over look the park and docks

Stayed August 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarah J, Guest Relations Manager at Hilton Liverpool, responded to this review, August 15, 2013
Dear NorthNorfolk,
Thank you for raising your concerns with me. Regarding your e-upgrade we always try our best to meet each guests request, however when the hotel is very busy we aren’t always able to do so.
If you have any requests in the future that you would like us to meet, please feel free to contact me directly.
Kind regards,
Sarah
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Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 14, 2013

What a Fantastic Hotel. We turned up very early and it was absolutely no problem going to our room. The reception staff were very helpful, polite and a pleasure to speak too. It was my daughters birthday and when we went shopping and popped back to put the shopping bags away in the room, and there was a happy birthday cake. An absolute fantastic touch and my daughter loved it. Massive bed and lovely hot shower with big towels. Lovely view of the park. This is my favourite hotel in Liverpool. Reception staff were fantastic and all staff where happy and chatty. Can't wait to stay again and it will be very soon. Thanks.
The wifi should be free though. £15 for each device!! Bit much.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarah J, Guest Relations Manager at Hilton Liverpool, responded to this review, August 15, 2013
Dear Buyalotlady,
All of us at the Front Desk sincerely hope that you daughter enjoyed her 13th Birthday in Liverpool.
I am so pleased to see that you received the high level of service that we aim to provide at the Hilton Liverpool. I look forward to welcoming you back to the Hotel.
Kind regards,
Sarah
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Newcastle-under-Lyme, United Kingdom
Senior Contributor
30 reviews 30 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed August 11, 2013 via mobile

This hotel has one of the best locations in Liverpool in the centre of L1 shopping district which has something for everyone and is a very clean well maintained area. A 4/5 minute stroll takes you across the road to Albert Docks and there are at least 50 restaurants within walking distance. The rooms and a good size with excellent bathrooms. You have tea/coffee facilities & iron etc. breakfast is very busy and I'd have to say disorganised it didn't help that a rugby team was staying at the same time and they all arrive at once for breakfast. The bar is nice and they have a good entertainer on until around 9 but after this on a Saturday the lobby more or less turns into a nightclub, with various Soap stars (hollyoaks & coronation st) turning up to parade around to very loud music. So best use the exec lounge for a quiet drink.

  • Stayed August 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarah J, Guest Relations Manager at Hilton Liverpool, responded to this review, August 15, 2013
Dear Simon9297,
Thank you for your comments regarding your stay at the Hilton Liverpool. I am very pleased that you enjoyed your time at the hotel and sincerely hope you will be back soon.
In regards to your breakfast, I have forwarded your comments to the Restaurant department who will look into the organisation of staff during busy periods.
Thank you again for your comments.
Kind regards,
Sarah
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Liverpool

Address: 3 Thomas Steers Way, Liverpool L1 8LW, England
Phone Number:
Location: United Kingdom > England > Merseyside > Liverpool > Central Liverpool
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi )
Hotel Style:
#16 Luxury Hotel in Liverpool
#18 Business Hotel in Liverpool
#27 Romantic Hotel in Liverpool
#31 Family Hotel in Liverpool
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Liverpool 4*
Number of rooms: 215
Reservation Options:
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Also Known As:
Hilton Liverpool Hotel Liverpool

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