The location is great for Liverpool city centre, we used the parking at Liverpool One. The instructions advise you to park on level 3 or that is certainly how my partner interpreted it. It doesn't matter where you park but the exit on level 3 leaves you with a short walk (approximately 200 metres) to the main entrance.
Our room was ready early so we were able to drop our bags and quickly freshen up before heading off to a friend's wedding.
The room struck me as being slightly smaller than the one I had stayed in at the Hampton by Hilton in Birmingham.
The bed however was indeed king size (and some) and the room was clean and well presented.
The bathroom was a decent size, clean and had everything you would expect, I found the lighting slightly dim and felt a dimmer switch rather than an on/off switch could have remedied this.
View from the room was nothing spectacular, a view of Liverpool One. As we had booked for location no complaints.
The reception staff had ordered us a taxi and were attentive and courteous at all times.
Having returned from the wedding reception things rapidly took a turn for the worst. My partner had made her way in while I paid the taxi driver.
I was confronted by a doorman demanding to know "where do you think you're going?" Having produced my door card I was begrudgingly granted access to the hotel reception.
Saturday night sees the reception area and bar area turned into a nightclub, thumping music and drunk clubbers are not what I want to force my way through to get to bed. There seems to be no clearly defined area so I was left to excuse my way through a small crowd to get to the lift; our room was on the second floor and there was some noise pollution.
Breakfast was good, large selection of cold and hot food, self service style and a omelette bar (not staffed) the people working the room were polite and efficient.
On checking out I mentioned the previous nights issues. The receptionists were sympathetic and advised me to complete a feedback form, having had a poor nights sleep and a fantastic day sullied by an unpleasant experience we made our way to the car park having collected the discount voucher.
This hotel is in a fantastic location, the majority of staff were very good, however the doorman and the chaos that greeted me on my return coupled with a poor nights sleep have left my partner and I unsure of whether to use this brand again.
The Hilton Liverpool needs to decide which is more important, residents or clubbers?
From my experience, residents are not welcome here on a Saturday night.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear RGD1973 ,
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Thank you very much for taking the time to leave an in detail review regarding your stay with us, I am very glad to see the reception team were able to check you in to your room early, and I hope you enjoyed your friends wedding.
I can only apologise for the welcome you received back at the hotel, I can assure you this is not the usual standard, and the professionalism of the Security staff is being raised with our provider following on from your comments,
I am sorry also that PIMA was not the desired atmosphere you would have preferred on your return to the hotel; our bar is very busy on Saturday nights. As we are aware this is not always desired by our guests we have recently been implementing new procedures to offer our in house residents an alternative, we do now have a residents bar available on 7th floor which is open until 2am, and offers discounted drinks prices alongside a quieter more relaxed atmosphere. This has only been recently introduced and I apologise if you were not made aware of this option.
Our hotel rooms are very well sound proofed, so I am shocked that the noise was able to disturb your sleep, I can assure you that all of the hotel rooms are regularly checked to ensure music levels do not disturb our guests. I will raise this with our Maintenance Manager to have this checked again immediately,
Please accept my sincerest apologies again,
If you would like to discuss your feedback further at all please do not hesitate to contact me on firstname.lastname@example.org
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.