I and my partner have stayed here numerous times now, we are from Liverpool & in our 20's.
All hilton hotels have comfort and style so always opt for this stay! We've payed well over the odds for 'A hard days night' hotel and its awful! please get a executive room they are worth it for the views and extra space/furniture. Not to mention the exec lounge area if you are not out busy in town. Key location at the heart of L1, friendly staff to go with a welcoming hotel, however the new 'manager' for the reception area a young girl to be exact may need to remember the city in which she is working in! Very rude and actually lied to us about exec rooms until we had to correct her! Amusing in the end after her ego trip seemed to finish but not what people would like to be welcomed to Liverpool with. Other reception members apologized on her behalf stating she was new. However just check in and check out and enjoy your time the hotel and area is perfect :)

I'd promised myself a stay at this property for some time, and a good rate in Hilton's January sale persuaded me to finally take the plunge and try it out.

I travelled by train from London and whilst not adjacent to Lime Street Station, the hotel is no more than a 10minute walk through the shopping district and Liverpool 1. The hotel stands on its own between the John Lewis department store and the waterfront.

Although I was early a room was available so I was able to unpack and head straight out. Albert Dock, including the great Merseysdie Maritime Museum, is across the street and the excellent Museum of Liverpool is only a few minutes walk away. Liverpool 1 and it great shopping is next door.

I was given a top floor room with a view toward the Anglican Cathedral. The view was great, and the bed comfortable. I thought the internal corridors a bit dark but the environment was pleasant enough.

There were no face flannels (wash cloths) in the bathroom and non available when I asked. This is unusual for a Hilton and interestingly, this is the second full service property I have visited in the Liverpool area in recent months which does not offer face flannels, Very frustrating as the Hampton by Hilton the following night had oodles of them!

Attention to detail in the maintenance area was a concern. The security bolt on the door to my room was broken off. I had the standard lock, but no security bolt. And the toilet seat was not properly fixed to the toilet. Lifting the seat meant it became disconnected from the toilet which was not ideal.

I only ate breakfast at the hotel. This is buffet style, and was tasty and hot. Staff were friendly throughout.

Maintenance issues aside this was a good stay and I will return.

We have just returned from our 2 night stay and friends wedding. Initially we booked for saturday only but booked for Friday a few days before the stay, this caused us to have 2 separate bookings and did cause confusion on check in and after night 1 our keys timed out. But Rachel on reception very lovely and sorted it. Although on our return it would appear we were charged for breakfast this morning and we didn't have it due to the long wait for a clean table. The room was lovely with an amazing view,the wedding was fantastic. Providing I get a refund for the breakfast we didn't have I will book again, the hotel is close to all shops and attractions.

Have stayed here a couple of times, it really is fantastic.
Great location, fabulous rooms, amazing views, lovely staff.
The breakfast is so good that we have been in for breakfast when we have visited Liverpool for the day, just gone early and booked and paid for breakfast!
This is definately the place to stay in Liverpool.