We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Always a delight to stay here” 5 of 5 stars
Review of Hilton Liverpool

Save Saved
You added Hilton Liverpool to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Hilton Liverpool
4.0 of 5 Hotel   |   3 Thomas Steers Way, Liverpool L1 8LW, England (Central Liverpool)   |  
Hotel website
  |  
  |  
  |  
Hotel amenities
Special Offer
Summer Sale - From £133
Ranked #31 of 100 hotels in Liverpool
Wirral
Top Contributor
54 reviews 54 reviews
11 hotel reviews
Reviews in 18 cities Reviews in 18 cities
12 helpful votes 12 helpful votes
“Always a delight to stay here”
5 of 5 stars Reviewed December 26, 2012

This new hotel has a perfect location on the edge of Liverpool One, just by the Albert Dock development. The rooms are very good, with all the facilities you would expect from a high class hotel. Our room was on the executive 7th floor, with a great view across the park. As it was the weekend before Christmas, the exec lounge was closed, but we were told this in advance and the equivalent facilities were available in the bar and restaurant.
A very good night's sleep in a comfortable bed, supported by a clean bath and shower, with coffee and tea in the room.
For breakfast, even though occupancy was low, the full breakfast buffet was still available, with eggs, bacon, sausages, hash browns, mushrooms etc. as hot dishes, with the usual juices, cold meats, yoghurts, fruit and cheeses too.
I've not had a bad stay here on any of my visits and if they keep to their current standards, I think it will be a long time till I do.

Room Tip: The Exec floor (7th) is probably the best. Try to make sure you have a room with a view over Chevass...
See more room tips
  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

1,117 people have reviewed this hotel

Traveler rating
    486
    371
    147
    71
    42
See reviews for
129
464
37
236
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (245)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Palma de Mallorca, Spain
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
Reviews in 16 cities Reviews in 16 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed December 26, 2012

Lovely place to stay, nice and helpful staff, clean and good location. Room with views to the gym, that was the only BUT of my stay there.
Excellent bar inside, decoration and comfortable sofas! Nice cocktails

  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
liverpool
Senior Contributor
27 reviews 27 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
19 helpful votes 19 helpful votes
1 of 5 stars Reviewed December 23, 2012

Eleven of us paid £40 each for a christmas party at the Hilton, including half bottle of wine per person, plus arrival drink. We arrived at 7.30 to be met by a rowdy throng of about 100 people in the lobby area which had been turned into a night club by the siting of a DJ and singer just inside the door. Hoping to get away from the very loud music we asked to be shown to our table and were shocked to find that the party was only slightly to the side of this impromptu night club. For the next hour or so we suffered from the ever increasing volume of noise from this night club and from our own DJ who was sited on our other side.
Although all of the party diners were now seated the throng in the lobby (right next to us) was bigger than ever, made up of passers by most of whom had had too much to drink. To get to the toilets we had to fight our way through this intimidating crowd. And on that subject there were 3 urinals and 3 ladies toilets for approximately 3-4 hundred people, and believe me the toilet floors were swimming.
Of course we complained to the manager, as did 3 other tables, but we only got a useless, if polite response to our complaint.
By 11.pm about half the people had left the party because of all this, but hey, not to worry, they were replaced by drunken revelers from the adjacent "night club". (where was the security).
To cap it all off we were asked at this point to a pay £2 for a soft drink that one of our teetotal staff had drunk, despite the fact that we had not been given our full amount of "free" wine; only 5 bottles between 11 people. Needless to say we politely declined this request.
Hilton Hotel Liverpool? Not what we expected from such a prestigious brand.

  • Stayed December 2012, traveled with friends
    • 1 of 5 stars Value
    • 2 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, United Kingdom
Senior Contributor
36 reviews 36 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed December 20, 2012 via mobile

It is located in a perfect location which is just opposite to Albert dock and the scenery there is really nice.
The bed in my room is huge and very comfortable. Even the toilet paper is better and softer. There is even speaker for tv in toilet. The room is clean and comfortable. But for my parents room, my mum stepped onto a glass piece and it pierced into my mum's foot. This means that the house keeping didnt do a good job. And it's really dangerous!
The staffs are not warm and friendly.

  • Stayed December 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Morpeth, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed December 19, 2012

recent stay at this hotel was excellent. Rooms clean and very comfortable. Staff were terrific and the closeness to the Liverpool One shopping area meant lots of stores & places to eat & drink were close by.

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 19, 2012

Went to the Hilton the room was great but the breakfast wasn't that great out too long. Everyone is pleasent and very helpful, you walk in and feel instantly welcome. As I found out they hold parties which do get rowdy but the staff do an excellent job at keeping them under control

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Conwy
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed December 17, 2012

A very comfortable hotel, but rather clinical.. could have been anywhere. Good breakfast, friendly service. In this day and age I do object to being asked to pay £6 an hour for wifi though!! at the price of the room this really should be included.

  • Stayed December 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Hilton Liverpool? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton Liverpool

Address: 3 Thomas Steers Way, Liverpool L1 8LW, England
Phone Number:
Location: United Kingdom > England > Merseyside > Liverpool > Central Liverpool
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites
Hotel Style:
#13 Luxury Hotel in Liverpool
#16 Business Hotel in Liverpool
#20 Family Hotel in Liverpool
#22 Romantic Hotel in Liverpool
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Liverpool 4*
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Travelocity, Hilton EMEA, Orbitz, Hotels.com, Tingo, HotelTravel.com, TripOnline SA, BookingOdigeoWL, Agoda, Otel and Venere so you can book your Hilton Liverpool reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Liverpool Hotel Liverpool

Owners: What's your side of the story?

If you own or manage Hilton Liverpool, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.