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“Excellent Service” 5 of 5 stars
Review of Hilton Liverpool

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Hilton Liverpool
4.0 of 5 Hotel   |   3 Thomas Steers Way, Liverpool L1 8LW, England (Central Liverpool)   |  
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Ranked #36 of 99 Hotels in Liverpool
Certificate of Excellence 2014
Palma de Mallorca, Spain
Top Contributor
66 reviews 66 reviews
15 hotel reviews
Reviews in 23 cities Reviews in 23 cities
40 helpful votes 40 helpful votes
“Excellent Service”
5 of 5 stars Reviewed December 26, 2012

Lovely place to stay, nice and helpful staff, clean and good location. Room with views to the gym, that was the only BUT of my stay there.
Excellent bar inside, decoration and comfortable sofas! Nice cocktails

  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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liverpool
Senior Contributor
30 reviews 30 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
23 helpful votes 23 helpful votes
1 of 5 stars Reviewed December 23, 2012

Eleven of us paid £40 each for a christmas party at the Hilton, including half bottle of wine per person, plus arrival drink. We arrived at 7.30 to be met by a rowdy throng of about 100 people in the lobby area which had been turned into a night club by the siting of a DJ and singer just inside the door. Hoping to get away from the very loud music we asked to be shown to our table and were shocked to find that the party was only slightly to the side of this impromptu night club. For the next hour or so we suffered from the ever increasing volume of noise from this night club and from our own DJ who was sited on our other side.
Although all of the party diners were now seated the throng in the lobby (right next to us) was bigger than ever, made up of passers by most of whom had had too much to drink. To get to the toilets we had to fight our way through this intimidating crowd. And on that subject there were 3 urinals and 3 ladies toilets for approximately 3-4 hundred people, and believe me the toilet floors were swimming.
Of course we complained to the manager, as did 3 other tables, but we only got a useless, if polite response to our complaint.
By 11.pm about half the people had left the party because of all this, but hey, not to worry, they were replaced by drunken revelers from the adjacent "night club". (where was the security).
To cap it all off we were asked at this point to a pay £2 for a soft drink that one of our teetotal staff had drunk, despite the fact that we had not been given our full amount of "free" wine; only 5 bottles between 11 people. Needless to say we politely declined this request.
Hilton Hotel Liverpool? Not what we expected from such a prestigious brand.

  • Stayed December 2012, traveled with friends
    • 1 of 5 stars Value
    • 2 of 5 stars Service
Was this review helpful? Yes 6
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Manchester, United Kingdom
Senior Contributor
36 reviews 36 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed December 20, 2012 via mobile

It is located in a perfect location which is just opposite to Albert dock and the scenery there is really nice.
The bed in my room is huge and very comfortable. Even the toilet paper is better and softer. There is even speaker for tv in toilet. The room is clean and comfortable. But for my parents room, my mum stepped onto a glass piece and it pierced into my mum's foot. This means that the house keeping didnt do a good job. And it's really dangerous!
The staffs are not warm and friendly.

  • Stayed December 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Morpeth, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed December 19, 2012

recent stay at this hotel was excellent. Rooms clean and very comfortable. Staff were terrific and the closeness to the Liverpool One shopping area meant lots of stores & places to eat & drink were close by.

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 19, 2012 via mobile

Went to the Hilton the room was great but the breakfast wasn't that great out too long. Everyone is pleasent and very helpful, you walk in and feel instantly welcome. As I found out they hold parties which do get rowdy but the staff do an excellent job at keeping them under control

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Conwy
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed December 17, 2012

A very comfortable hotel, but rather clinical.. could have been anywhere. Good breakfast, friendly service. In this day and age I do object to being asked to pay £6 an hour for wifi though!! at the price of the room this really should be included.

  • Stayed December 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Malaga
Top Contributor
52 reviews 52 reviews
45 hotel reviews
Reviews in 43 cities Reviews in 43 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed December 16, 2012

Stayed 2 nights in December.
Check in extremely quick.I guess it didnt take longer then 1 minute.
Great location right in Liverpool one shopping centre.
slow and expensive Wifi.
Typical Hilton breakfast.
Tried a room service. Very quick and tasty food.

however the hotel is overcrowded due to a lot meetings and parties.Specialy most of the nights

  • Stayed December 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Liverpool

Address: 3 Thomas Steers Way, Liverpool L1 8LW, England
Phone Number:
Location: United Kingdom > England > Merseyside > Liverpool > Central Liverpool
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi )
Hotel Style:
#16 Luxury Hotel in Liverpool
#19 Business Hotel in Liverpool
#26 Romantic Hotel in Liverpool
#31 Family Hotel in Liverpool
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Liverpool 4*
Number of rooms: 215
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Also Known As:
Hilton Liverpool Hotel Liverpool

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