Eleven of us paid £40 each for a christmas party at the Hilton, including half bottle of wine per person, plus arrival drink. We arrived at 7.30 to be met by a rowdy throng of about 100 people in the lobby area which had been turned into a night club by the siting of a DJ and singer just inside the door. Hoping to get away from the very loud music we asked to be shown to our table and were shocked to find that the party was only slightly to the side of this impromptu night club. For the next hour or so we suffered from the ever increasing volume of noise from this night club and from our own DJ who was sited on our other side.
Although all of the party diners were now seated the throng in the lobby (right next to us) was bigger than ever, made up of passers by most of whom had had too much to drink. To get to the toilets we had to fight our way through this intimidating crowd. And on that subject there were 3 urinals and 3 ladies toilets for approximately 3-4 hundred people, and believe me the toilet floors were swimming.
Of course we complained to the manager, as did 3 other tables, but we only got a useless, if polite response to our complaint.
By 11.pm about half the people had left the party because of all this, but hey, not to worry, they were replaced by drunken revelers from the adjacent "night club". (where was the security).
To cap it all off we were asked at this point to a pay £2 for a soft drink that one of our teetotal staff had drunk, despite the fact that we had not been given our full amount of "free" wine; only 5 bottles between 11 people. Needless to say we politely declined this request.
Hilton Hotel Liverpool? Not what we expected from such a prestigious brand.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.