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“Unnecessary tacky wedding style mobile disco in reception bar. Lots of orange looking girls” 3 of 5 stars
Review of Hilton Liverpool

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Hilton Liverpool
4.0 of 5 Hotel   |   3 Thomas Steers Way, Liverpool L1 8LW, England (Central Liverpool)   |  
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Ranked #32 of 99 Hotels in Liverpool
UK
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Unnecessary tacky wedding style mobile disco in reception bar. Lots of orange looking girls”
3 of 5 stars Reviewed January 22, 2012 via mobile

Great all round accommodation, but disappointingly they had a karaoke style mobile disco that is way way to loud playing all evening in the lounge bar, very poor sound quality that made my ears bleed. Come on Hilton, this is really not a professional set up, it lowers the whole tone of a great hotel.

  • Stayed January 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Wirral, United Kingdom
Senior Contributor
38 reviews 38 reviews
27 hotel reviews
Reviews in 25 cities Reviews in 25 cities
78 helpful votes 78 helpful votes
5 of 5 stars Reviewed January 18, 2012

Had a great stay. Staff very friendly and helpful we used our gold hilton honours card and had our room up graded. We had a groupon voucher for a meal in the restaurant which was very enjoyable. We wouls stay here again.

  • Stayed January 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Liverpool, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 18, 2012

We stayed at the hilton for our wedding anniversary 12/1/12 and have to say that we had an absolute lovely time. It was mainly due to how friendly and helpful all the staff were, from Rachel on reception, Rachel in the restaurant and Joanne in the executive lounge. Thank you to you all - you made our stay and our anniversary very special. You are all a credit to the city and to the hilton and can't thank you enough. We will definately be back and would highly recommend.

  • Stayed January 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Blackpool
Top Contributor
79 reviews 79 reviews
32 hotel reviews
Reviews in 23 cities Reviews in 23 cities
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed January 16, 2012

Right in Liverpool one, five minutes from thee Albert doc, the staff are very friendly and will go out their way to help you.
the drinks are pricey but it has a fantastic atmosphere We often stay if we get a good deal

  • Stayed December 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Senior Contributor
40 reviews 40 reviews
19 hotel reviews
Reviews in 14 cities Reviews in 14 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed January 15, 2012 via mobile

Visited the Hilton as part of 25th birthday celebrations. Having previously visited the Deansgate Manchester Hilton I was more impressed by the decor here.

The King Executive room was large enough and well equipped, though the robes were not present. The staff had left a little platter with 'Happy 25th Birthday' written upon it, which was a nice touch.

The Executive Lounge was lovely, spirits and wine on free pour. Canapes were nice, though the variety was lacking. If you don't like cheese you're not going to eat much there.

The bed was massive and comfortable. Breakfast was not on par with the Deansgate Hilton, the toast was barely toasted and the beans were all over the place (put them in a pot!). We were under the impression this was included in our room rate, but it wasn't though the hotel waived the charge (42 pounds!) as it was my birthday, which again was a lovely gesture.

No complaints overall, I would stay here again but only at sale prices.

  • Stayed January 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Southport, United Kingdom
Contributor
15 reviews 15 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed January 8, 2012

Booked two Junior suites here between Xmas and New Year, a bit of sale shopping and night out, with Wife and 3 children.Excellent position for shopping at Liverpool 1. Pulled up outside, concierge too busy to park car, no car parking at the hotel, have to use John Lewis or Liverpool 1 car parks. Both full so had to park over at the Albert Dock.
Tried to check in at 12.30 - no chance, told come back at 3pm. Called back at just gone 3, one suite ready but not the other one, extra bed requested for that room not there anyway.. Problems with staff not turning in to work - not my problem?
Not offered a drink or anything, went into bar and paid £16 for a couple of drinks. Went back to reception at 4pm, room still not ready, sorry....and.....nothing, pretty poor Reception staff who did not see it was a problem for us. Boys wanted to use their Netbooks but told by reception we needed to be gold members to get the wi-fi code, despite the website stating free wi-fi in all public places?
Went across to Albert Dock to change meal time,we had booked at Gusto for 7pm, changed to 9pm as we feared the worst with the room not being ready.
Went back to Hotel, just gone 5pm, still not ready. Asked to see a Manager, Becca. Apologies blah, blah blah, no offer of anything except, you can use the Executive lounge on the 7th Floor free drinks and nibbles etc....? Why didn't reception staff offer us this? Boys given wi-fi code in here.
Asked for a refund, we were going home, came back and said would knock 35% off our bill, ended up staying as Kids were looking forward to the evening. Finally checked in at 5.30pm.
No bath robes in one suite and no slippers, one bath robe in other suite and no toilet roll in either bathroom, and this is supposed to be 4 star?
Anyway had a great night out at Gusto, excellent food and staff.
Good nights sleep, went to breakfast, pretty poor. Over done bullet fried eggs, cold mushrooms, fatty bacon, no beans left,poor service from staff for tea and coffeee.
Just very disappointing.
Relayed all this back to Reception staff on checking out. This girl had a bit more about her and apologised, although the excuse for no slippers and robes was down to the laundry company not turning up today, again not my problem, not my job.
Anyway refunded yesterdays round of drinks and gave us half of the car park money back. Totally not after refunds etc... just good service. She carried on apologising and I handed in my comments card, which I am sure all the staff bin as soon as you leave the building?
I was told a Senior Manager would call or email me in a couple of days time, well it is two weeks now and you've guessed it no one has been in touch at all :(

Just disappointed, looking forward to a chilled break between Xmas and New Year but didn't turn out that way. Fantastic location, good suites, but just poor service and excuses. Bar service is just as bad, slow slow slower.....

  • Stayed December 2011, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
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Wokingham, United Kingdom
Top Contributor
93 reviews 93 reviews
38 hotel reviews
Reviews in 37 cities Reviews in 37 cities
75 helpful votes 75 helpful votes
4 of 5 stars Reviewed January 8, 2012

This was the 5th time I have stayed here and I have never had a bad experience. The rooms are nice, bar area is lovely and the staff are always helpful. Parking is discounted on departure so reasonably priced.
I have never eaten here so cannot comment on the food but the selection of drinks is great, the mini bars always well stocked and the rooms are large, modern, clean and well designed.

  • Stayed January 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Liverpool

Address: 3 Thomas Steers Way, Liverpool L1 8LW, England
Phone Number:
Location: United Kingdom > England > Merseyside > Liverpool > Central Liverpool
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites
Hotel Style:
#14 Luxury Hotel in Liverpool
#16 Business Hotel in Liverpool
#18 Family Hotel in Liverpool
#21 Romantic Hotel in Liverpool
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Liverpool 4*
Number of rooms: 215
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Also Known As:
Hilton Liverpool Hotel Liverpool

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