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“ok for overnight” 3 of 5 stars
Review of Novotel Liverpool

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Novotel Liverpool
4.0 of 5 Hotel   |   40 Hanover St / Gradwell Street, Liverpool L1 4LN, England   |  
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Ranked #28 of 99 Hotels in Liverpool
GreenLeadersSilver level
Shannon, Ireland
Contributor
14 reviews 14 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
21 helpful votes 21 helpful votes
“ok for overnight”
3 of 5 stars Reviewed yesterday NEW

stayed for one night. Was very late arriving but reception was fine and efficient. Did not have any drinks or food. My rating is based entirely on the room which was very average and the bed was a double and only just,certainly not a Queen or King size. Shower was ok, separate toilet which gave the room an unusual layout. AS a place for to stay for a match or a bit of shopping then its location is second to none. Would stay here again for that

  • Stayed December 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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1,359 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (183)
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English first
St Helens, United Kingdom
2 reviews
5 of 5 stars Reviewed yesterday NEW

This is a fantastic hotel . Arrived to find I was guest of the day with a personal letter from the manager. My room was superb with every facility i would need . Breakfast also excellent as werw the staff. Will definately stay again. Don Whittaker St. Helens

Room Tip: best to travel midweek for prices which apparently rise at weekend if there is a football mqtch on...
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Green Features: I am impressed with teh modern set up and the enviromentally friendly practices
  • Stayed December 2014, traveled solo
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
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Shrewsbury, United Kingdom
Contributor
19 reviews 19 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed yesterday NEW

Just returned from a two night stay at the Novotel, this is the second time that we have stayed at the hotel and we would recommend it to other travellers.
It is in a great location, only five minutes to the Albert Docks area and close to all of the shops and restaurants. Staff are very friendly and helpful, our room was large, clean and comfortable. The pool is lovely, although not very big, it was clean and quiet, on both times that I used it. The changing area is bright and clean if not a little small, I imagine that it would be a challenge if the pool and gym were busy. The food in the restaurant is pretty good, my husband loved his beef burger, my curry was o.k., the breakfasts are good and very generous.
Overall, a good place to stay.

  • Stayed December 2014, traveled as a couple
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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Bradford, United Kingdom
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Booked this hotel as we were visiting a club nearby. The check in was handled with friendly and helpful staff. The room was clean, modern and very quiet even though we had a room at the front overlooking the road!

The breakfast was excellent with something for every one. Unlike many hotels these days the checkout is at 12 giving you plenty of time to sort things out!

Whilst not using the swimming pool etc we did go down to take a look around and that area looked really well equipped as well.

All in all a great stop over hotel - we will be back!

  • Stayed December 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Douglas, United Kingdom
Senior Contributor
32 reviews 32 reviews
11 hotel reviews
Reviews in 16 cities Reviews in 16 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

First stay at a 'Novotel' and was impressed with it's modern feel.

The location is fantastic for shopping as the hotel is literally round the corner from Liverpool One and the Christmas entertainment for children.

The bar area was up-to-date and relaxing. Breakfast was enjoyable.

Would definitely stay here again.

  • Stayed December 2014, traveled with family
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
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Chester
Top Contributor
97 reviews 97 reviews
50 hotel reviews
Reviews in 45 cities Reviews in 45 cities
74 helpful votes 74 helpful votes
3 of 5 stars Reviewed 1 week ago

Had a good stay, reception was efficient and the bar wasn't over priced. Nice atmosphere and rooms were spacious and clean.
The only issue was the amazingly small beds, we had room 214 and our friends in 212, the beds in our friends room were larger singles where ours were tiny little beds?? Just couldn't work it out why they were so small, for a really large person they would of been completely unfit.
Get bigger beds and there would be no problem with this hotel.

Stayed December 2014, traveled with friends
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NovotelLiverpoolGM, General Manager at Novotel Liverpool, responded to this review, 4 days ago
Dear RickChester

Thank you for providing a review of your recent stay here with us. I'm happy to hear that our rooms were spacious and clean. We do have some rooms with smaller single beds. If you wish to be in a different room please let us know your preference and we'll arrange it for you.

We hope to see you on your next visit to Liverpool.

Kind Regards

Matthew Brett
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Carrick-on-Shannon, Ireland
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

This was my 2nd stay in the Novotel Liverpool. This time I was with my 8 year old son for a Liverpool match. The 2 main reasons for picking this hotel was location and facilities, namely the pool.

When I stayed here in April, the pool was closed for emergency maintenance. This time, I had decided to pay the extra to let my son enjoy the pool the morning after the match. He was delighted until we got into the lift on the Sunday morning to see a notice up that the pool was closed for emergency maintenance! I couldn't believe my bad luck! Stayed there 2 times , both times pool was closed.
This is ridiculous considering the leisure facilities generate the higher cost of the room. Also, as we had flown over for the match, we were hauling unnecessary swimming gear with us!
I did complain at check out but got little satisfaction from the reception desk.

One other annoyance was at check in. Checkin was slow and after a long wait we got our key and had gone to our room only to get a call 5 minutes later requesting I came back down straight away as they had forgotten to swipe my card. Their mistake but I had to go down immediately.

The plus side was very clean, v good breakfast and location is superb.

Would I stay there again? If I was guaranteed that pool was open, then yes as location is great. If not, I would be reluctant at the high rate for a room.

  • Stayed September 2014, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelLiverpoolGM, General Manager at Novotel Liverpool, responded to this review, 4 days ago
Dear AnotherVision

Thank you for providing a review of your stay here with us in September. As you are aware we had issues with our pool earlier in the year. These issues have since been resolved with a new boiler system. We'd love it if you returned to make use of our facilities. Please get in touch with me directly and I will handle your reservation for you. Unfortunately I can't see your details on here to get in touch with you.

Kind Regards

Matthew Brett
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Liverpool

Address: 40 Hanover St / Gradwell Street, Liverpool L1 4LN, England
Phone Number:
Location: United Kingdom > England > Merseyside > Liverpool
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Liverpool
#13 Luxury Hotel in Liverpool
#16 Family Hotel in Liverpool
#19 Business Hotel in Liverpool
#24 Romantic Hotel in Liverpool
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Liverpool 4*
Number of rooms: 209
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Also Known As:
Novotel Liverpool Hotel Liverpool

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