We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Novotel Liverpool: Traveler Reviews

4.0 of 5
40 Hanover St / Gradwell Street, Liverpool L1 4LN, England
Hotel amenities
Novotel Liverpool
Ranked #15 of 100 hotels in Liverpool
Enter dates & see best prices*
Show Prices
*from our partners
Write a Review

865 reviews from our community

Traveler rating
    390
    331
    104
    25
    15
See reviews for
Families
209
 
Couples
286
 
Solo
59
 
Business
121
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Durham, United Kingdom
2 reviews
“Excellent for lone female travellers”
5 of 5 stars Reviewed December 28, 2012

I stayed here on business and just couldn’t believe how lovely and quiet it was for a city centre hotel. There was no sound of hotel doors banging during the night and the bed and pillows were ever so comfortable, just what you need when you have a hard days work the next day. The mini bar was very well stocked, easily accessible and not badly priced. The rooms have a safe so no worry about keeping your laptop and personal papers secure.

The leisure facilities are superb with lovely big white fluffy towels to dry yourself on, none of those hard worn out towels that some hotels hand out.

The staff are so very friendly and helpful, nothing is too much trouble. Even though it was approaching Christmas and the hotel very busy, everyone had a smile and a kind word.

As a lone female frequent traveller for me the highlight had to be that I felt safe and my needs were attended to, no shouting your room number out over the bar here! I wouldn’t hesitate to recommend this hotel as a safe comfortable place to stay when visiting Liverpool.

Well done to the Manager and Staff at the Novotel Liverpool for managing to create such a welcome atmosphere as this just doesn’t happen by chance!

Room Tip: Odd number rooms are quieter as these are located at the back of the Hotel.
See more room tips
  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Viv W about Novotel Liverpool
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelLiverpoolGM, General Manager at Novotel Liverpool, responded to this review
December 31, 2012
Dear Viv,
I was delighted to read the positive comments you have left regarding the Hotel and the team. I will make sure these are passed on and shared with them as acknowledgment of their hard work.
We look forward to welcoming you back in the New Year.
Kind Regards,
Matt Brett
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Linkoping, Sweden
1 review
“French logic...”
3 of 5 stars Reviewed December 27, 2012

Hotel was up to par, but one thing bothered me. When you pay 125£/night and you still have to pay extra for wifi, I get a bit frustrated. The wifi costs 9 £/24h and is only functional on one device (locked to MAC-adress). Welcome to 2012...

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes

Review collected in partnership with Accorhotels.com

Ask Greventg about Novotel Liverpool
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelLiverpoolGM, General Manager at Novotel Liverpool, responded to this review
December 31, 2012
Dear greventg,
Thank you for sharing your review of your recent stay. We do currently charge for Wi-Fi as you have noted, our Executive rooms do include Complimentary broadband though as part of the package and we have two I-Macs in the lobby where you can browse the internet for free.
We still hope to have the opportunity to welcome you back to Liverpool when you next visit the City.
Kind Regards,
Matt Brett
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
county tyrone ireland
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 24, 2012

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes

Review collected in partnership with Accorhotels.com

Ask alritesir about Novotel Liverpool
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
NovotelLiverpoolGM, General Manager at Novotel Liverpool, responded to this review
December 31, 2012
Dear alritesir,
Thank you for sharing your review, I was pleased to read you will be looking to stay with us again on your next visit to Liverpool.
We look forward to welcoming you back soon.
Kind Regards,
Matt Brett
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
lancashire
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
“Good central location”
4 of 5 stars Reviewed December 17, 2012 via mobile

We spent one night at the Novotel, the bedroom was excellent, fantastic views over to the Albert Dock. The bed was extremely comfy,carpet was rather tired and grubby. The separate toilet we thought was very unhygienic as there was no washbasin so basically germs were being transferred to door handles etc while you went into the bathroom to wash. Not good!! Also the bath/ shower bad design as you have to stretch around the shower glass door to turn on the shower, but the main gripe was how dangerous it was getting in and out of the bath, very very slippy, both of us nearly had a nasty accident. Breakfast was superb and staff very pleasant and helpful. Didn't use restaurant at night, or use leisure facilities so can't comment on those. If the bathrooms were sorted out I would return but not until.

  • Stayed December 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask jennydLancashire about Novotel Liverpool
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelLiverpoolGM, General Manager at Novotel Liverpool, responded to this review
December 20, 2012
Dear Jenny,
Thank you for your detailed review, I was pleased to see you found the bed comfortable and us well located for visiting the city.
I am pleased to inform you we do have bathrooms with the toilet located in the same room. Also we have walk in showers in a selection of rooms if you prefer this to the overhead shower and bath option.
I hope you will now consider us next time you visit Liverpool. We hope to welcome you back again soon.
Kind Regards,
Matt Brett
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Belfast, United Kingdom
Senior Contributor
28 reviews 28 reviews
7 hotel reviews
Reviews in 17 cities Reviews in 17 cities
12 helpful votes 12 helpful votes
“great location”
4 of 5 stars Reviewed December 16, 2012

Stayed here in november my first time in liverpool. The hotel was centrally located and easy to find and get too , bus stop outside. It was 5-6 minute walk to the main train station. The shopping precinct is beside the hotel and with this and china town close by there was no shortage of restaurants to eat in, The rooms were modern and well equipped warm and tidy. Coffee making facilities in the room were a nice touch. I have always liked the breakfast in novotel and this one was also good. The front desk staff were very helpful and nice to deal with. The steam room was off when we went down and it was quickly put right with no fuss at all. i will definitely stay here again.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
See 2 more reviews by sean f for Liverpool
Ask sean f about Novotel Liverpool
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelLiverpoolGM, General Manager at Novotel Liverpool, responded to this review
December 20, 2012
Dear Sean,
Thank you so much for your review. We look forward to seeing you again when you next visit Liverpool.
Kind regards,
Matt Brett
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
base2stay Liverpool
Great value on a similar hotel
Liverpool, Merseyside
4.5 of 5 stars 1,166 Reviews
Show Prices
Still looking for a hotel?
Highly rated hotels in Liverpool
Romantic
Malmaison Liverpool
Malmaison Liverpool 4.0 of 5 stars 696 reviews
Luxury
Hampton by Hilton Liverpool City Centre
Hampton by Hilton Liverpool City... 4.0 of 5 stars 680 reviews
Good for business
62 Castle Street
62 Castle Street 4.0 of 5 stars 421 reviews
Near the beach
Premier Inn Liverpool City Centre (Moorfields)
Premier Inn Liverpool City Centr... 4.0 of 5 stars 456 reviews
Show Prices ABS:HotelCheckRates-d619492?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d1643644?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d627405?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d291609?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Travelers also viewed these Liverpool hotels
base2stay Liverpool 4.5 of 5 stars 1,166 reviews Hotel Indigo Liverpool 4.5 of 5 stars 715 reviews Days Inn City Centre Liverpool 4.5 of 5 stars 560 reviews Staybridge Suites 4.5 of 5 stars 678 reviews
Show Prices ABS:HotelCheckRates-d1821830?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d2069827?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d1859036?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d1131579?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
View all 100 hotels in Liverpool, ranked by popularity

Been to Novotel Liverpool? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about Novotel Liverpool

Also Known As:
Novotel Liverpool Hotel Liverpool
Novotel Liverpool Hotel
Address: 40 Hanover St / Gradwell Street, Liverpool L1 4LN, England
Region: United Kingdom > England > Merseyside > Liverpool
Amenities:
Business Center Fitness Center Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Luxury Hotels in Liverpool
#10 Family Hotels in Liverpool
#14 Business Hotels in Liverpool
Price Range: $
Hotel Class:4 star (4*)
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, ACCOR, Hotels.com, Orbitz, Tingo, Venere and Travelocity so you can book your Novotel Liverpool reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Novotel Liverpool, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
Novotel Liverpool
Enter dates & see best prices* (from our partners)
Show Prices