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“Weekend break” 5 of 5 stars
Review of Novotel Liverpool

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Novotel Liverpool
4.0 of 5 Hotel   |   40 Hanover St / Gradwell Street, Liverpool L1 4LN, England   |  
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Up to 40% OFF THIS WINTER
Ranked #27 of 99 Hotels in Liverpool
GreenLeadersSilver level
ROCHDALE
Contributor
15 reviews 15 reviews
13 hotel reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
“Weekend break”
5 of 5 stars Reviewed November 14, 2012

Hotel in very central position for sight seeing and shopping and able to offer discount on parking. Booked this for a weekend away with seven friends - extremely friendly staff and check in superb. Rooms were very nice and although one of the rooms was an inter-connecting room with slimline beds we were able to be offered another room again with no hassle. Restaurant opening times were a lot longer than experienced on previous hotels breakfast til twelve on the Sunday. Food quality was fine, breakfast better than average. Would recommend and stay again.

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelLiverpoolGM, General Manager at Novotel Liverpool, responded to this review, November 16, 2012
Dear Carolemag,

Thank you for leaving your review, we are very pleased to see you enjoyed your stay.

We look forward to welcoming you back next time you are visiting Liverpool.

Kind regards,

Matthew Brett
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1,360 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (183)
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Doncaster, United Kingdom
1 review
4 of 5 stars Reviewed November 13, 2012

There was a fire alarm in part of the hotel at 07.00 am. My in laws were domn the corridor from us but their alarm never went off. Only a small minority of guests were evacuated. Much confusion.
The lockers were not lockable in the leisure area - not good enough.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelLiverpoolGM, General Manager at Novotel Liverpool, responded to this review, November 14, 2012
Dear Alan,
Thank you for leaving your feedback for us. I would like to discuss this in more detail with you if possible. My number is Tel: 0151 702 5100 and I look forward to hearing from you.
Kind regards,
Matthew Brett
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West lothian
Top Contributor
54 reviews 54 reviews
13 hotel reviews
Reviews in 21 cities Reviews in 21 cities
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed November 12, 2012 via mobile

Stayed here for 1 night as part of concert package and suspect I was hugely overcharged. The room, 202, was basic with a terrible bed with very noisy springs every time you turned over. Every tile in the bathroom floor was loose. Did not like the desperate toilet with very poor lighting. Breakfast was included and ok but not the hottest. Location is fab and drinks are well priced, service was good.

  • Stayed November 2012
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelLiverpoolGM, General Manager at Novotel Liverpool, responded to this review, November 13, 2012
Dear Westlothianmercedes,
Thank you for leaving your review and I was pleased to read you found us well located and received good service from our team.
Thank you also for you additional comments. The bathroom tiles are now scheduled to be replaced, my sincere apologies that this was not corrected before your arrival.
Thank you again for your feedback and we hope to welcome you back next time you visit Liverpool.
Kind regards,
Matthew Brett
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Cambs, UK
Top Contributor
56 reviews 56 reviews
13 hotel reviews
Reviews in 28 cities Reviews in 28 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed November 10, 2012

Stayed here for a couple of nights for a family trip to Liverpool.

Upon arrival all staff were friendly and helpful. Always able to answer questions about the local area.

All public areas and our hotel room were clean and well kept.

Breakfast was one of the best I have had in any hotel anywhere. We also celebrated a couple of special birthdays - and all the special plans for the birthday breakfast were organised well by the staff.

Only things letting down this hotel were

1. One member of our party asked for a morning paper each day - this was never delivered, even after mentioning it to reception after the first morning.
2. We asked for some extra tea bags for our room, but they never arrived - we had to ask again and that time we were given some then and there.
3. Strange having the toilet separate to the bathroom with no wash basin even.

As you can see, these are all very minor. We really enjoyed our stay, slept really well and all the food and drink in the hotel were great.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelLiverpoolGM, General Manager at Novotel Liverpool, responded to this review, November 12, 2012
Dear Gareth,
I was very pleased to read your positive comments about the helpfulness of the team and the quality of the breakfast. Please could you pass my apologies to your friend who did not receive their morning paper.
Thank you again for your feedback and we hope to see you again soon.
Kind Regards,
Matthew Brett
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Dublin, Ireland
Senior Contributor
32 reviews 32 reviews
21 hotel reviews
Reviews in 21 cities Reviews in 21 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed November 10, 2012

We stayed here for 2 nights at the start of November as we were attending a family wedding in Liverpool. Our room was on the 11th floor and was perfectly fine; just the same as pretty much any other Novotel I’ve stayed in. Bed was nice and comfy and the only things that woke us were
1. The construction going on next door which started very early each morning (on a Saturday and Sunday too!) which was beyond the control of the hotel, and
2. the fire alarm which went off at 6.50 on the Sunday morning, which was bit earlier than I wanted to be woken. Not sure what caused this but it turned off before we made it out of the room.

The staff we dealt with were friendly, although the reception could be a bit busy at times leading to some queuing. The breakfast was delicious and satisfying but we did not have any other food there so can’t say what the restaurant was like.

Location was superb and it is really right in the city centre and walking distance from all the shops and restaurants you need. Overall a good hotel, but fairly pricey and would consider staying there again if in Liverpool.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelLiverpoolGM, General Manager at Novotel Liverpool, responded to this review, November 12, 2012
Dear Rory and Michelle,
Thank you for your detailed review and your co-operation during the fire alarm. I am very pleased to see you enjoyed your breakfast and that you will look to stay with us again next time you visit Liverpool.
Kind regards,
Matthew Brett
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Liverpool

Address: 40 Hanover St / Gradwell Street, Liverpool L1 4LN, England
Phone Number:
Location: United Kingdom > England > Merseyside > Liverpool
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Liverpool
#13 Luxury Hotel in Liverpool
#16 Family Hotel in Liverpool
#19 Business Hotel in Liverpool
#24 Romantic Hotel in Liverpool
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Liverpool 4*
Number of rooms: 209
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Also Known As:
Novotel Liverpool Hotel Liverpool

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