This was another "one night on the tour" hotel stop. It looks lovely and modern from the outside. The rooms are ok, but very stuffy - couldn't open a window - at least there was aircon, tho! The bathroom looks old, but we had no problem with the hot water. The beds are ok.
Wifi is available for £5 for 1hour, £10 for 24 hours and if you buy a drink in the bar, it's free for an hour.
Big problems with the restaurant for breakfast, and staff attitudes. Yes, there were 3tour buses at once, but this hotel is supposedly a regular stop on the tours, so you would expect they would have it off to a fine art. They don't. The "clean" plates still had food smears on them. The "clean" glasses had pink lipstick prints on them. They ran out of clean cutlery. When our group arrived for breakfast 5mins earlier than planned, we were told "we aren't ready for you, go away". (The earlier group had been running late). Others were turned away with "can't even think about you yet - go away". The cranberry juice tasted "off", the "fresh" OJ tasted like honey and the scrambled eggs had chunks of dirty grey in them (what was that??) . We had to actually ask for used plates to be removed, so others could join us when some of the group left. (By this stage, the area was almost empty).
There is a restaurant for evening meals, with what sound like tempting meal names and descriptions, but they don't do room service. The restaurant closes at 2145 - reservations must be made for a table. Bit difficult when they don't answer their phone!
Yes, it's handy to the Echo and the wheel and the Albert Dock area, but there are other hotels that are also close to the area.
If this is any indication of the standard of their hotel chain, it's not one I'd ever recommend. (We will find out in a few days, when we have a night in another 'Jury' hotel in another city).
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Report response as inappropriate
Thank you for taking the time to post a review regarding your recent stay at the hotel, my sincere apologies for the shortcomings with your stay. It is especially disappointing that the service at breakfast was not to your standard. The feedback about our breakfast is generally very good and we have just made some new adjustments to our offering which has generated excellent feedback.
I do apologise for the issues around breakfast times-unfortunately we have pre arranged times with each tour group that need to be adhered to in order to facilitate the service for large groups. Whilst I understand that this is frustrating at times for some groups this would be the norm in many hotels for tour breakfast service and if you discuss this with your tour director they can confirm same. I am surprised with some of the comments- particularly with regards to cutlery and the tables as it is hotel standard for all tour groups to be seated for breakfast to a section which is fully set with table settings.
Once again, thank you for your feedback, I will review this with the Management Team in the hotel so that we can use it to assist us in consistently delivering excellent guest experiences. I would also welcome an opportunity to discuss your feedback in more detail and I would be grateful if you could contact me directly via email on email@example.com
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.