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“NEVER NEVER NEVER AGAIN!!!!” 1 of 5 stars
Review of Base Serviced Apartments Liverpool

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Base Serviced Apartments Liverpool
3.5 of 5 Condominium   |   136 Duke Street | 2 Hudson Gardens, Liverpool L1 5BB, England   |  
Hotel amenities
Bridgnorth, United Kingdom
Top Contributor
110 reviews 110 reviews
38 hotel reviews
Reviews in 36 cities Reviews in 36 cities
88 helpful votes 88 helpful votes
“NEVER NEVER NEVER AGAIN!!!!”
1 of 5 stars Reviewed April 30, 2012

Me and my friends had a weekemd away and first of all were sent on a wild goose chase trying to find the apartments!! We did as instructed go to the office when were then told where our apartment was ... only to stumble on this poor mans flat after we tried'breaking in' luckily he found the funny side!! we then had to get an escort to where our apartment was and upon entering were suprised from the massive difference from what the website describes the place to what it actually looked like!! anyway that we werent that bothered, started to unpack and settle in and thats when the problems started unfolding!! I was putting stuff in drawers when to my horror found someones old and v ery dirty sock rolled up on the floor!!! if the cleaners missed this, what else had they missed?? our sink plug didnt work so had to empty the sink with a cup!! and also clean our teeth in the shower!! the bathroom door didnt lock, luckily our group of friends are very close!! our toaster didnt work, the dishwasher flooded, the extractor fan fell off the oven. then the first night when we went to go to sleep, two of our group were to sleep in the lounge, until they pulled out the sofa bed only to see that 1) the base of the bed was bent and broken and 2) there was no mattress and 3) were only given a single duvet and a pillow all of which the sheets were ripped and the actual duvet was filthy with other peoples hair on!!!! obvioulsy couldnt complain that late so had to wait until morning when they had to make a make shift bed out of the other sofa!! needless to say they didnt sleep!! nor did we for that matter!! we were all kept awake during the night from screaming, shouting, banging, disgusting behaviour and swearing!! when boooking we were told no hen/stag parties and then we were told that although the company we booked with didnt allow hen/stags there were another 3 blocks in the building that did allow them!!!! what if we had kids!!!!!!!????? absolutley disgusting!! needless to say we complained the next morning we complained only to be met by a delirious girl who didnt know what to do or say and didnt have a clue!! her name was marie/maria who passed on the responsibilty to patricia who conveniently wouldnt be available til monday!!1 still hoping we get our money back!!!

  • Stayed April 2012, traveled with friends
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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180 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
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English first
United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 18, 2012

Me and my friends have recently stayed in one of a 2 bedroom apartments in Hudson Gardens.
I must admit I was a little bit nervous after reading all of the reviews on here.. However what we have experienced was nowhere near to all of the bad comments!
On arrival we were greated by a friendly staff who gave us the keys and all the details that we required over our stay, such as emergency contact numbers and directions.
Apartment was great! It was very cousy and spacious, just what we needed for a weekend away!
It was very clean and beds where very comfortable.
We were made aware of the fact that it is a residential area to keep the noice down what did not bother us at all as we were going out anyway. However, I can only see it as a a positive thing!

Overall it may not be a luxury accommodation, however it deffinitely provides all you need with a little bit extra - toiletries and a small welcome pack on arrival!

The only downside was the fact that with having a late train departure we had to opt for a late check out which was charged at £20 for 2 extra hours. However, splitting the cost between 4 of us it worked out as only £5 each which wasn't too bad!

Great location, good facilities and very helpfull staff - I would deffinitely stay here again and recommend it to all!

Room Tip: Make sure you choose a 2 bedroom apartment as it gives you an extra space!
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  • Stayed April 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aberdeen, Scotland
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed April 11, 2012

I honestly don't understand the bad reviews as I stayed in a 1-bed apartment with 3 female friends for 3 nights and we had absolutely nothing to complain about. We arrived in Liverpool and got a taxi to the Base office, collected our keys, they took a copy of my credit card (as all hotels do these days) and we jumped back in the taxi to go to the Apartments. We didnt get charged anything after check-out. The apartments are up an alley which can be quite noisy so i wouldnt recommend if it's a quiet time you are after. You are a 2 second walk to Mathew Street and 5 mins to Liverpool One shopping centre, and even a 10 minute walk to Albert Docks. The location was perfect! I would bring another towel with you and maybe some toilet roll. The bed was fine in the bedroom and lots of storage. If you are like us and fancied somewhere to sleep and get ready for your nights out then I would def go back to the Apartments again. Maybe the bigger apartments are where the problems are but I honestly loved it and Liverpool is AMAZING!!!

  • Stayed March 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Buckinghamshire
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed April 2, 2012

Avoid at all costs! These guys want to charge £20 for checking in after 5pm and £50 after 9pm plus you have to check out by 10am on a Sunday morning or it's £10 for every hour. Furthermore, they take payment then want a £250 holding deposit. Just stay in a hotel!

As for the location is the pits with a sex shop and club on your door step. The secure parking does not exist the gates do not work. The apartment itself was a disgrace, the beds were so uncomfortable we may as well have slept on the floor. The floor was really sticky, the bathroom had been cleaned but the show head was full of black dirt and green fur when you showered you ended up with a pool swimming at your feet. The clientele of the other people in the building was dreadful...they state no hens or stag parties on their site. They should try screening also for people that don't behave like caged animals.

Having been so totally disappointed a call the next morning got us moved to better location - Hudson Gardens. We were also told that we could have called security using the 24hr number for the madness going on in the building the night before - we were too afraid to leave. But my friend didn't receive a welcome pack on arrival.

What a saga!!! The apartment was still not up to scratch when we got there but having spent the entire morning dealing with moving such amateur company the only thing was to head into town to try and start our weekend again. Admittedly we were offered a refund for our 2nd night if we wanted to find somewhere else but we had no luck at such last minute. What's really funny about these guys is the fact that they feel they cover everything off on their website but everything on there is not a true reflection. Next time i will ensure i manage any bookings for a girls weekend away. But seriously if you don't want to be disappointed stay somewhere else.

Room Tip: Avoid, even if there's no where else to stay!
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  • Stayed March 2012, traveled with friends
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liverpool, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 21, 2012

Hands up only good thing about Base Hudson is the location....nothing else! Customer service is poor, very unhelpful staff! Silly office hours with late check in fee's after 5pm costing £20.00!!!! I'd previously read the bad reviews on Base Hudson before booking and thought how bad could it be??? I'm upbeat and normally would not fuss about rooms/apartments as I spend most my time exploring outside, this was a mistake on my behalf for not taking those previous reviews seriously, lesson learnt I can confidentially say I will NEVER stay there again!

Room Tip: Do not chose just because of location like I did..big mistake!
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  • Stayed March 2012, traveled with friends
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 of 5 stars Reviewed March 17, 2012

Apt looked nice at first but the beds were uncomfortable there were punch marks in the doors and the shower in the en suite filled up while taking a shower and so did the bath. Not exactly great going away for the weekend and not being able to shower properly. Worst experience ever

  • Stayed March 2012
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Base Serviced Apartments Liverpool

Address: 136 Duke Street | 2 Hudson Gardens, Liverpool L1 5BB, England
Location: United Kingdom > England > Merseyside > Liverpool
Amenities:
Kitchenette
Hotel Style:
Ranked #28 of 82 Specialty Lodging in Liverpool
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Base Serviced Apartments Liverpool 3.5*
Number of rooms: 20
Official Description (provided by the hotel):
In the vibrant Ropewalks district of Liverpool City Center Hudson Gardens is a modern residential apartment block suitable for all – couples, families or business guests. We offer a number of serviced apartments in this block, each contains one, two or three double-bedrooms, and some of the apartments have the facility of a sofa-bed to accommodate extra people. All of our 20 apartments are fully-furnished and decorated to have that home-from-home feel about them that everyone wants when they are travelling. Each apartment has an open-plan living and kitchen area where you can cook, eat and relax on the sofa in front of the television; whilst the bathroom and en-suite come with towels provided, along with complementary toiletries. If you want to treat yourself to a meal, then you’ll find such a wide variety of restaurants within easy walking distance that you won’t have to go far to find one to suit your taste. Or if it’s a shopping trip you’re looking for then you’ll find the world-famous Liverpool ONE shopping centre is just a short walk away from the apartments, along with all the boutiques and high-street stores that have been based in Liverpool for years and years! The Cathedrals, Museums, Art Galleries and Theatres of Liverpool can all be found after a short walk, and Anfield and Goodison Park football grounds are just a short drive away. The Echo Arena is a short distance from the apartments, and plays host to sports, theatre and music events throughout the year, whilst nearby The Albert Dock is the home of The Beatles Story, The TATE Gallery, and other places of interest. If you are looking for good self-catered accommodation then look no further… BASE Serviced Apartments is the real alternative to hotel living! ... more   less 
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Also Known As:
Base Serviced Apartments Hudson - Gardens Hotel Liverpool

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