We booked some rooms for the evening as we were visting a nearby restaurant with family.
From the beginning of the booking a few weeks ago, to checking in, it was Fawlty Towers. Mislaid information; confusion with who was booked into what room for what number of nights; lack of concern from the staff when sat at reception repeatedly ringing the bell...it goes on.
When one room was entered there was a strong and indeed vile stale smell of cigarettes in the bathroom. When the staff were approached they explained that you could smoke outside the rooms and it must have been the smoke coming in from the area outside the rooms!!!!
The rooms were spacious enough, clean and not bad value. The location is also good. But front of house really needs to get its act together.
- Also Known As:
- Mill On The Soar Hotel Leicester
- Mill On The Soar Hotel
- Mill On The Soar Leicester
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