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“Peaceful stay!” 4 of 5 stars
Review of Mercure Leicester The Grand Hotel

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Mercure Leicester The Grand Hotel
4.0 of 5 Hotel   |   73 Granby St, Leicester LE1 6ES, England (Formerly Mercure Leicester City Hotel)   |  
Hotel amenities
Ranked #22 of 42 Hotels in Leicester
Manchester, United Kingdom
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
63 helpful votes 63 helpful votes
“Peaceful stay!”
4 of 5 stars Reviewed August 22, 2013

A lovely place to celebrate a special occasion with good friendly service both in the bar and at breakfast. The wonderful staff could not do enough for us and made our visit to Leicester extremely enjoyable!

Room Tip: As it is a beautiful historical building, there seem to be a variety of rooms to choose from with ma...
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  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager012, General Manager at Mercure Leicester The Grand Hotel, responded to this review, August 23, 2013
Thank you so much for the kind comments regarding our team.

I will share your feedback with all as I am sure this will encourage them to continuously provide this sort of service.

We look forward to welcoming you back in the very near future where I am confident my team will provide the same level of care and comfort.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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336 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (83)
Date | Rating
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English first
Surrey
1 review
4 of 5 stars Reviewed August 21, 2013

Hotel has had some refurbishment done to bedrooms and they look great. The beds are the best i have sleep in for a long time and had a great nights sleep. Staff very friendly and always there to help. I would stay again

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager012, General Manager at Mercure Leicester The Grand Hotel, responded to this review, August 28, 2013
Thank you so much for the kind comments regarding our bedroom upgrade.

The beds in particular are very comfortable and I was glad you recognised how great they are.

May I also thank you for the feedback regardin the team. They are a helpful bunch who are always available for any request.

We look forward to seeing you on your next visit to Leicester.
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Retford, United Kingdom
Senior Contributor
21 reviews 21 reviews
3 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed August 15, 2013 via mobile

Found hotel easily & good parking also. Lovely entrance & interior ground floor. Our room however was tiny & everytime my husband walked past the end of the bed he smacked his head on the wall light as not enough room. Arrived back by 11 ish Sat night & bar not open, someone did open bar but then after every drink purchased closed it again so it was not easy to get drinks & we were Woken early Sunday morning by constant banging door also. Stayed in much better hotels for the price.

  • Stayed August 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager012, General Manager at Mercure Leicester The Grand Hotel, responded to this review, August 16, 2013
Thank you for taking the time and trouble to post a review.

I was disappointed by your comments regarding the bedroom and I am confident had you mentioned to reception that the room allocated was not to your liking they would have quite gladly moved you.

Our night porters are responsible for the bar after 11pm and yes we do pull the interior shutters down at that time. However residents can get a drink 24 hrs. Our reception is manned 24hrs which is located in the same area as the bar should the porter responsible for the bar be unavailable and I am confident he would have served you had you asked him.

Once again thank you for posting a review and I do hope you will give us the opportunity to welcome you back in the near future for a genuine and hassle free stay.
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British
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed August 15, 2013

stayed at this hotel for my cousins hen weekend, clean tidy and central location, 5 minute walk to Leicester train station. Positioned on a busy high street aligned with an array of bars, restaurants and night time entertainment, not suitable for those seeking a quite weekend away.

The hotel itself has a very Victorian theme, clean tidy and well presented. The rooms are basic, but have all the standard amenities, comfortable beds.clean tidy bathrooms with a nice shower. The hotel restaurant was very impressive, food was of a very high standard, and plenty to choose from pastries, cereals, fresh fruit, to a buffet of hot breakfast, you can also order eggs to your preference. The staff were friendly and service was prompt.

Overall excellent value for money, in comparison to neighbouring hotel. could not ask for more. I would definitely stay at this hotel again, and would highly recommend to any one stopping over in the city centre.

  • Stayed August 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager012, General Manager at Mercure Leicester The Grand Hotel, responded to this review, August 16, 2013
Thank you for taking the time to post a positive review.

It is always a pleasure to receive such kind comments regarding the cleanliness, the team and the hotel.

We look forward to welcoming you back in the near future where I am confident you will receive the same level of service and comfort.
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1 review
5 of 5 stars Reviewed August 8, 2013 via mobile

No one mentioned the carnival and no access to hotel. Complimentary upgrade friendly staff, the hotel is immaculate and currently being redecorated in the bedrooms . An impressive building and couldn't fault anything about our stay

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager012, Manager at Mercure Leicester The Grand Hotel, responded to this review, August 12, 2013
Thank you for taking the time and trouble to write your review.
I am sorry that you were not made aware of the road closures, but on a positive note I am pleased that you enjoyed your stay with us and delighted that you were impressed with all the refurbishment that is taking place in the hotel at present.All the team are looking forawrd to the completion in a few weeks time to further compliment our product.
We look forward to welcomimg you back in the future.

Regards
Shirley Morgan
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Louth, United Kingdom
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
Reviews in 15 cities Reviews in 15 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed August 6, 2013

I have just returned from a day night stay which turned into a two night stay following eye surgery nearby. It was a very convenient location with an easy access carpark and had the most comfortable beds. Yes it was a little warm but fans were provided, they soon cooled us down. Ate a delicious late lunch one day, no breakfasts due to early hospital appointments and we ate nearby in the evening. We would certainly recommend this hotel,

Room Tip: Superior room turned out to be a suite
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  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager012, Manager at Mercure Leicester The Grand Hotel, responded to this review, August 8, 2013
Thank you for taking the time and trouble to write your review which l will share with the hotel team.
I am delighted that you enjoyed your stay with us and hope that you are now on the road to recovery following your operation.
We look forward to welcoming you back to the Mercure Leicester City in the future.

Shirley Morgan
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Leicester The Grand Hotel

Address: 73 Granby St, Leicester LE1 6ES, England (Formerly Mercure Leicester City Hotel)
Location: United Kingdom > England > Leicestershire > Leicester
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#4 Luxury Hotel in Leicester
#8 Romantic Hotel in Leicester
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Leicester The Grand Hotel 4*
Number of rooms: 104
Official Description (provided by the hotel):
Choose Mercure Leicester The Grand Hotel, where Victorian charm meets modern comfort in Leicester city centre. ... more   less 
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Also Known As:
Mercure Leicester Hotel Leicester
Ramada Leicester
Leicester Ramada

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