This is by far the worst experience I have ever had at a hotel and I have stay in hundreds over the years. The maid actually took my shaving kit and all of our food items out of our room while we still had a night to stay. I arrived back to my room after midnight from an event and noticed my stuff was missing. I immediately called the night shift manager (Steve) at the front desk and he told me there was nothing he could do until the morning. I informed him that I had just got back from and all day event in the sun with my child and there was no way for us to shower or brush or teeth without the items. He told me there was nothing he could do until the main hotel manager Henrick Jespersen arrived at 7:00 am. I told him that was not good enough and he brought me a bottle of body wash and a comb...... The next morning when the maids came to work (10:00 am) they located my shaving kit minus Ed Hardy and Kenneth Cole cologne ($100 value). As for the food items they were gone for good. Mr. Jespersen informed me that there was nothing he could do to compensate us for our inconvenience. By far the worst experience and worst customer service I have ever seen.
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