Me and my partner stopped at the Leicester stage hotel for 2 nights earlier this month after seeing a good deal on Groupon. We were under the impression after viewing the website that it was going to be a 'fine dining', luxury spa hotel. The RRP of our break was £250.00, if I had paid this I would have been very disappointed indeed, however I paid the discounted rate of £112.00 which was advertised on groupon. This price included 2 nights stay, a meal worth up to £21 per person on the first night of our stay and breakfast each morning. For £112.00 I would like to say the break was 'not bad'.
Upon arrival I was already slightly disappointed as the executive suites were all fully booked. I had emailed the hotel over a month prior to arrival to ask if I could reserve an executive suite for the dates I required, but received no reply at all unfortunately. I was told at reception I could upgrade to queen executive suite for £10 per night, I chose to pay this but the room we were given honestly looked no different to the pictures of the 'standard rooms' on their website. Having said this, our room was satisfactory.
The bed was nice and comfortable and both of us slept well both nights, although the peach throw and cushions were a bit dirty and smelly, this didnt bother us too much, we took them off and stored them under the bed. The room was quite basic, and could have done with a good clean. I moved the bible off the bedside table and there was a clear outline of dust around it, I'm not a fussy person and don't let the odd bit of dust bother me, but for a trip that would have cost £250, I don't find this very professional. The bathroom was nice, had a very powerful shower and always had hot water. The hot taps on the sink and bath were extremely hot, I did actually burn myself one morning when I was a bit tired (that's not a moan, It was a good thing that the water was hot to be fair). The only major complaint I could say about our room was the TV, it was a 32'' flat screen which was on the wall, the remote control worked fine and there was plenty of channels to choose from. BUT, and it's a big but, for some reason there is a function on the television to rename the channels on the menu. It seems that someone with a rather dirty mind figured out how to do this and had renamed all the popular channels (BBC1 etc.) to some very rude names. I have to admit, I had to chuckle at some of the channel names, but if I'd have took a small child or an elderly person away with me, I wouldn't have fancied trying to explain some of the channels!
Moving on.. The food was quite nice at the hotel, rather basic but was served well, and the portions were rather generous on the evening meal. Quite expensive menu for what the food was, but luckily we had an inclusive £21 each to spend so this was ok. With our meal I had 2 pints of Stella Artois, and my partner had two large glasses of wine, these came to £17, so it's probably quite averagely priced for a 3 star hotel.
Breakfast was buffet and in my opinion top notch, there was plenty of choice and all food was hot and fresh, there was also a nice range of fruits, cereals and yoghurts to choose from. Breakfast on our last morning was a bit disturbed due to a large stag do being quite noisy and a bit inconsiderate with their language. I've been on stag dos myself so understand what it's like, but seeing as it's a 'spa hotel' I didnt expect to see any stag dos, I thought they'd have stuck to travelodges or holiday inns in the city centre.
Service was really good throughout the hotel, I rang reception a few times throughout my stay to request different things (ice buckets, towels etc), and the staff were always efficient, prompt and friendly.
Finally I'll move on to the spa. If you're after a luxury spa hotel break, spend a bit more and find somewhere more exclusive and rural. The leisure facilities are not owned by the hotel, so I can't really moan at the Leicester stage about them, but this is a review on my trip. The whole spa was wry basic and dated, it was a small pool which didnt go deeper than 1.35 meters, the sauna and steam room were quite good but small and felt a bit grubby. The gym was small but well equipped. I planned on spending a lot of time in the spa facilities but an hour or two per day seemed enough as there wasn't much choice.
Overall I rate my trip 6/10, like I said, if I'd have paid £250 for it, I think I'd have wrote a letter of complaint, seeing as it was £112, it was adequate. Would stop here again if I had to visit Leicester, but if I was after a spa break I definitely wouldn't choose this hotel. I also found it bad service that I recieved no reply to my email and therefore couldn't stay in the room I would have liked to stay in.
Room - 6/10
Food - 6/10
Staff/Service - 9/10
Cleanliness - 5/10
Spa - 3/10
Overall - 6/10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.