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“Ok, but in need of upgrading” 3 of 5 stars
Review of Hilton Leicester

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Hilton Leicester
4.0 of 5 Hotel   |   21 Junction Approach, Leicester LE19 1WQ, England   |  
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Hotel amenities
Special Offer
Summer Sale - From £59
Ranked #15 of 41 hotels in Leicester
East yorks
Senior Contributor
37 reviews 37 reviews
25 hotel reviews
Reviews in 25 cities Reviews in 25 cities
25 helpful votes 25 helpful votes
“Ok, but in need of upgrading”
3 of 5 stars Reviewed July 29, 2013

I stayed here for three nights on business. Overall I was a little disappointed with the standard of the room. It was described as a deluxe room, it was certainly large, with two double beds and a settee but it was tired. The room was ready for redecorating and the set up of the bathroom and toilet was in need of revision. The actual bathroom sink was outside of the main bathroom in what might be described as a dressing area. What I found off putting, though others may like it was that the carpeting extended from the lounge to the sink area. I would rather have tiles or something that can be properly cleaned.

On the plus side a voucher was left for use in the bar each day and this was appreciated. Also other nibbles and things were left in the room. However, I would have preferred to have foregone those for a more up to date room. I also find it strange in this day and age that you have to pay for wireless Internet access in the room. It was said to be free in the lobby, and it was, but it was so slow as to be useless.

I found the breakfast to be quite average. Poached eggs were prepared and left in a dish of hot water, they were like bullets. There was some fresh fruit available and, though not the fault of the hotel I did see a customer take hold of a loaf of bread with is bare hand, even though a cover was available, and then slice it.

The hotel is well located, very close to the motorway and other main routes into and around Leicester.

  • Stayed July 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_HiltonLeicester, Guest Relations Manager at Hilton Leicester, responded to this review, August 12, 2013
Thank you fo taking the time to post your feedback onto trip advisor. I have shared your comments with the relevant heads of department to review and investigate further. We welcome all feedback as this gives us the opportunity to improve the service we provide. Thank you again for your comments.
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549 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (103)
Date | Rating
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  • Any
English first
Swindon, United Kingdom
1 review
5 of 5 stars Reviewed July 29, 2013

Best breakfast I have had in a long time! Lots of choice of foods ranging from healthy (fruit) to very unhealthy (haggis) and everything in between. Very friendly staff. All round great stay. Book ahead for great savings on room prices...

  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_HiltonLeicester, Guest Relations Manager at Hilton Leicester, responded to this review, August 2, 2013
Thank you for taking the time to post your feedback on Trip Advisor.

It's great to hear that you enjoyed your stay and the Hilton Breakfast so much. I hope to have the chance to welcome you back to the hotel soon.
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Leicester, United Kingdom
1 review
5 of 5 stars Reviewed July 26, 2013

The staff our courteous, helpful and very considerate - would definitely recommend this hotel. I stay there regularly and although its abig hotel the reception and servce make it feel homely. This is absolutley down to the staff who would do anything to make sure your needs are met. The facilities are good and so is the location within easy reach of the city centre and close to the motorways.

  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_HiltonLeicester, Guest Relations Manager at Hilton Leicester, responded to this review, August 2, 2013
Thank you for posting your feedback on Trip Advisor. I am so pleased to hear that your stay with us was so enjoyable. I thank you for your comments and your kind words regarding our team members.
I look forward to welcoming you back to the hotel in the near future.
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sunderland, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed July 24, 2013

Hotel room was clean and very quiet. Room service was ordered to room. The pizza ordered was like a frozen pizza. other than this the hotel was very good. Location of the hotel is superb. it is a couple of minutes away from the M1

  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_HiltonLeicester, Guest Relations Manager at Hilton Leicester, responded to this review, July 25, 2013
Thank you for posting your feedback on Trip Advisor. It was great to hear that your enjoyed your stay with us. I have shared your feedback regarding your evening meal with our head chef to investigate further and to review with his team. Thank you again for your feedback, we look forward to welcoming you back to the hotel in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leicester, United Kingdom
1 review
4 of 5 stars Reviewed July 22, 2013

Very clean hotel, polite and helpful staff. Surprisingly quiet considering the location (close to M1), lovely pool and fitness area. Room clean and well appointed, although surprised not to have a fridge/mini bar in this quality of hotel. The mattress was hard, and the springs 'graunched' and creaked noisily every time we turned over, resulting in a very poor night's sleep. All of the mattresses throughout the hotel were of the same type, apparently, so we checked out.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_HiltonLeicester, Guest Relations Manager at Hilton Leicester, responded to this review, July 24, 2013
Thank you for posting your feedback on Trip Advisor after you recent stay. It was great to hear that you enjoyed the hotels facilaites. I was however sorry to hear, that you found our beds to be uncomfortable and noisy. Your feedback has been shared with our Maintenance and Housekeeping team to investigate further. We welcome all feedback and are grateful for yoru comments.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chepstow, United Kingdom
1 review
3 of 5 stars Reviewed July 22, 2013

Nice entrance and secure carpark Room jaded in need of a freshen up No airconditioning - crazy PAY for wireless - pre-historic attitude Pay for parking your car The wireless and carparking make up for the cheap room rate and the loss of revenue on the bedroom phone everyone uses their mobile The breakfast was a good experience the head waiter - Claire was superb and the food was fresh and apertising. I will stick with the hotel group I know and enjoy, it was worth a try but not up to what I need fopr my business trips

  • Stayed July 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_HiltonLeicester, Guest Relations Manager at Hilton Leicester, responded to this review, July 24, 2013
Thank you for posting your feedback on Trip Advisor, after your recent stay. We welcome all feedback and have shared your comments with the relevant heads of department. Thank you again for your comments.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Clayton, United States
1 review
4 of 5 stars Reviewed July 22, 2013

Overall a very good experience. Staff was pleasant and very helpful. Maid service was also very good. Great breakfast. One criticism that stands out - the carpet in the rooms and hallways need to be replaced. Also, I would appreciate A/C in the room as well. I was able to open the window a little to get fresh air.

  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_HiltonLeicester, Guest Relations Manager at Hilton Leicester, responded to this review, July 24, 2013
Thank you for posting your feedback on Trip Advisor. I have shared your comments with our tesm for further investigation and resolution. We welcome all feedback, and are very grateful for your comments.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hilton Leicester

Address: 21 Junction Approach, Leicester LE19 1WQ, England
Phone Number:
Location: United Kingdom > England > Leicestershire > Leicester
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Leicester
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hilton Leicester 4*
Official Description (provided by the hotel):
Stay at the Hilton Leicester hotel, 3 miles from the city center, just off junction 21 of the M1. Unwind in the gym, pool, restaurant and bar. Do business in one of 10 meeting rooms for 2-150. The hotel is 25 minutes' drive from Nottingham East Midlands Airport. Indulge in traditional cuisine at Flavours restaurant, a light lunch and cool drink in the Hilton Leicester hotel's Court Bar and coffee and sandwiches in Caffe Cino. Unwind in the LivingWell Health Club, swim in the indoor pool, work out in the gym and relax in the sauna. ... more   less 
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Also Known As:
Hilton Leicester Hotel Leicester
Hilton International Leicester
Leicester Hilton International

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