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“New Year” 5 of 5 stars
Review of Ibis Budget Hotel Leicester

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Ibis Budget Hotel Leicester
2.0 of 5 Hotel   |   Leicester North Services | Junction A6/A46, Birstall, Leicester LE4 3BT, England (Formerly Etap Hotel Leicester)   |  
Hotel amenities
Ranked #13 of 42 Hotels in Leicester
Durham, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
“New Year”
5 of 5 stars Reviewed January 6, 2013

As very regular visitors, it was no surprise that our three-night stay over New Year was as good as ever. The room is incredible value for money and is always spotlessly clean with a really comfortable bed. The only thing to be said about the staff is that we have stayed in 4* hotels and not enjoyed such high-quality and pleasant service as we consistently receive at this Ibis Budget hotel.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EtapLeicester, General Manager at Ibis Budget Hotel Leicester, responded to this review, January 11, 2013
Dear Sir/Madam

Thank you for taking the time to provide us with your thoughts about your recent stay again at Ibis Budget Leicester.

It was a pleasure to read your positive feedback in regards to the room being incredible value for money and is always spotlessly clean with a really comfortable bed. Your kind comments about the high-quality and pleasant service which you consistently receive by the staff will be most appreciated by them, who I am sure will be delighted to learn that their efforts to give high standard of service have been truly appreciated.

We look forward to welcoming you back to Ibis Budget hotel Leicester in the near future.

Yours sincerely,

M Solanki
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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311 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
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English first
Newcastle upon Tyne, United Kingdom
1 review
5 of 5 stars Reviewed January 2, 2013

an excellent value for money budget hotel, facilities simple but adequate, cleanliness excellent and service as good as any other hotel we have used. as a disabled guest i felt accommodated and looked after better than i have been in many well known 3 and 4* hotel chains.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EtapLeicester, General Manager at Ibis Budget Hotel Leicester, responded to this review, January 11, 2013
Dear Sir/Madam

Thank you very much for taking the time to provide us with your thoughts about your recent stay with Ibis Budget hotel Leicester.

It was a great pleasure to read your positive feedback in regards to a friendly team of staff who went beyond your expectations to make your stay more comfortable. Also finding the hotel to be of excellent value for money, whose facilities are simple but adequate with excellent cleanliness standards.

I am going to share your comments with all of my team who I am sure will be delighted to learn that their efforts have been truly appreciated. We look forward to welcoming you back to ibis budget Leicester in the future.

Yours sincerely,

M Solanki
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stockton-on-Tees, United Kingdom
1 review
3 of 5 stars Reviewed December 31, 2012

the hotel was a bargain.. I would definately stay here again. I didnt sleep very well and we were only given one small pillow each but all in all you get what you pay for. Not the best location if you dont drive as it is a service station hotel, but there is a retail park less then 5 minutes drive away.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EtapLeicester, General Manager at Ibis Budget Hotel Leicester, responded to this review, January 11, 2013
Dear Sir/Madam

Thank you very much for taking the time to provide us with your thoughts about your recent stay at ibis budget Leicester.

I'm very pleased that you found the hotel to be of good value for money with service and cleanliness alongside at five stars. I am sorry to read that you did not have a good night's sleep due to only one pillow provided, however just to let you know for future stays that you can collect extra pillows from reception anytime during your stay.

I am going to share your comments with all of my team who I am sure will be delighted to learn that their efforts have been appreciated. We look forward to welcoming you back to Ibis Budget hotel Leicester in the future.

Yours sincerely,

M Solanki
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Southampton, United Kingdom
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed December 29, 2012

first impressions was the receptionist was painting parts of the hotel and running it solo he seemed quite rude most hotel rooms we were given for our 3 dogs were disabled this was not considered 2 dogs are small other a collie x springer when i entered room it was so tight and horrible we went straight out and bought our own kettle the beds felt cheap with a board only for surport the dogs couldnt get under the bed as it was boarded the man in reception was cheeky he said put the dogs up the bunk as if dogs would stay there i didnt enjoy my stay and would never stay again as it all seemed ruff not relaxing There was cobwebs on the cellings and carpet was filthy.There are no shelfs to put anything on.

Room Tip: Get a disabled more space
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  • Stayed December 2012, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EtapLeicester, General Manager at Ibis Budget Hotel Leicester, responded to this review, December 31, 2012
Dear Sir/Madam

Thank you for taking the time to provide us with your thoughts about your recent stay at ibis budget hotel Leicester.

I’m so sorry that you were disappointed by your experience staying with us at Ibis Budget in Leicester. I appreciate the feedback and rest assured that we take all comments very seriously. Please feel free to contact me on 0116 2674904 or email me on h6595-gm@accor.com to discuss this further.

Kind Regards

M Solanki
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
bournemouth
Contributor
17 reviews 17 reviews
12 hotel reviews
Reviews in 7 cities Reviews in 7 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed December 29, 2012

Stayed here whilst visiting family over Christmas as within easy walking distance and dog friendly. Check-in was efficient and friendly and public areas clean. Plenty of parking spaces available.

Room was basic but it was clean and had the basics - a bed, shower and loo , but for £18 a night not bad but we had to pay an additional £6 per night for the dogs. Bed was very hard and not very comfortable. Main downsides are that the hotel rooms are not well soundproofed and only have one plug socket, which was a bit of a pain with multiple gadgets needing to be recharged. No tea and coffee making facilities so we packed a travel kettle and mugs !. Wifi is only available in the public area and not in the rooms as advertised on the Accor website - not an issue for us but worth noting.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EtapLeicester, General Manager at Ibis Budget Hotel Leicester, responded to this review, December 31, 2012
Dear Sir/Madam

Thank you for taking the time to provide us with your thoughts about your recent first stay at Ibis Budget Leicester.

It was a pleasure to read your feedback in regards to a clean and functional room with Check-in being efficient and friendly. We are due for a refurb of our rooms next year and during this period we will be looking in to replacing the bed base and mattress unfortunately I can not advise you when exactly this will be so. Also many thanks for letting me know about the Wi-Fi, I will ask Marketing to look in to it. However we are getting free Wi-Fi in the Public areas and Payable in Rooms(if not free) sometime early next year.

We look forward to welcoming you back to Ibis Budget hotel Leicester in the future.

Yours sincerely,

M Solanki
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ibis Budget Hotel Leicester

Address: Leicester North Services | Junction A6/A46, Birstall, Leicester LE4 3BT, England (Formerly Etap Hotel Leicester)
Location: United Kingdom > England > Leicestershire > Leicester
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #13 of 42 Hotels in Leicester
Price Range (Based on Average Rates): $
Hotel Class:2 star — Ibis Budget Hotel Leicester 2*
Number of rooms: 73
Official Description (provided by the hotel):
European leader in budget hotels with more than 400 hotels in 10 countries, ibis budget offers to its guests, at affordable rates, comfortable rooms for one to three people, Free WiFi Internet access, all-you-can-eat breakfast buffet, snacks and beverages. ... more   less 
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