We stayed from the 3 august for two days.
I spoke to the receptionist on our arrival,reporting that the sink plug was missing,Also required extra pillows.
The sink plug was never replaced in the room.Housekeeing was good.However although the television was off when i tried to use the remote control it did not turn on the tv.
I had to switch on the tv via the button on the top of the tv.[good job i'm tall]
The restaurant toaster was rubbish only toasted one side.
The reason i am writing this report is that we received a letter today accusing us of smoking in the room and warning us of the consequences.
My wife was upset and wanted to speak to Jelena,who was not available.
Yes we both smokers but i can catagoricaly denie the accusation as i am a manager in a 4* hotel and I would not and did not smoke in the room.
I would appreciate a reply from Mr SOLANKIS to the standard letter that we received
- Official Description (provided by the hotel):
- European leader in budget hotels with more than 400 hotels in 10 countries, ibis budget offers to its guests, at affordable rates, comfortable rooms for one to three people, Free WiFi Internet access, all-you-can-eat breakfast buffet, snacks and beverages. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with ACCOR so you can book your Ibis Budget Hotel Leicester reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.