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“Great location, sub-standard cleanliness and service” 3 of 5 stars
Review of Westbridge Wharf Apartments

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Westbridge Wharf Apartments
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Bath Lane, Leicester LE3 5BA, England   |  
Hotel amenities
Ranked #38 of 42 Hotels in Leicester
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Great location, sub-standard cleanliness and service”
3 of 5 stars Reviewed May 23, 2012

Though the location of these apartments was great -within walking distance to shopping, restaurants, gardens and public parks, I was very disappointed however with the cleanliness of the room, I tried not to look to closely at the various marks, smudges, food splatters and parcels of hair left around. There was also a delay in checking-in as we were unable to locate the duty manager. Beware, these apartments don't have a staff member on site 24/7 so you may have to leave multiple messages on a mobile phone before you can locate anyone (even though we arrived at 10 in the morning) . This followed an exhausting long haul flight and 2 hour bus ride, I guess we naively hoped that paying for early check-in and advising them in advance of our arrival time would have meant a smooth transition to a much-needed bed but alas. The following day I also found myself in the frustrating position of being turned away from the nearby Holiday Inn when I tried to show the hotel receptionist my room key for use of the gym (which had again been paid for in advance). Apparently we were meant to have been issued a gold tag from our receptionist in order to gain entry to the gym. You guessed it, another phone call to track down the Duty Manager in order for him to meet us to obtain the key.
The apartment itself was a good size and suited our needs well –I would recommend the one bedroom rather than the bedsit (which our friends had, and was a very tight fit).
I guess this style of accommodation is definitely more serviced apartments than hotel-style in its service and cleanliness standards. Which is a shame really because more of an effort in both areas would have made for a much more enjoyable stay.

Room Tip: Go for the 1 bedroom apartment rather than the bedsit -it's worth the extra money.
See more room tips
  • Stayed May 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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6 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
  • Any
English first
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 23, 2011

Used these apartments for a business stay. The apartments look very professional from the exterior, clean and a good location in relation to the proximity from the town centre.
Once having been let inside the building we mazed our way to the reception. The staff were not very friendly or helpful and quite rude but finally we got our key.
We then went to our room where the key did not fit, only to be told we were in the wrong block by a resident whose home we were trying to get in. The reception staff had not informed us that we had to re-enter the building from a different side. When we reached our room in the correct block, it was clean and modern and the cleaning staff were extremely friendly and helpful.
The location is pretty good. The town centre is just around the corner within a couple of minutes walking distance. The apartments are also just off the main ring road around Leicester, so providing you miss the rush hour traffic it is a decent system to get around the city

Overall a nice stay, would probably stay again if in the leicester area, some improvements to reception would be nice.

  • Stayed May 2011, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Westbridge Wharf Apartments

Address: Bath Lane, Leicester LE3 5BA, England
Location: United Kingdom > England > Leicestershire > Leicester
Hotel Style:
Ranked #38 of 42 Hotels in Leicester
Number of rooms: 15
Also Known As:
Westbridge Wharf Apartments Hotel Leicester

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