Arrived at hotel, was asked to pay up front and were shown to 1 of our rooms out the back and across the road!! The place was dirty, smelly(dogs and cats) and the room was tiny and cramped. We decided we didn't want to stay so asked a young man of about 18 what monies we would lose, he rang someone called steven then said we would lose deposit. I then bumped into David who told me he was the owner, i explained my position and he assured me money (£160) would be rufunded within 3 days so we left. 2 weeks later and no deposit returned we were informed they were treating it as a no show therefore we wouldn't get refund. I tried on 3 occasions to telephone and spoke to Steven who was rude, aggresive, abusive and on all occasions hung up the phone on me. This place is a dump but more importantly not fit to be run as a business by such rude, deceitful people. Anyway we have had to write the money off as an error but have informed trading standards, health and safety and as many official bodies as we can think of. I would rather bed down for the night in a bus shelter.