i booked my 60yr old disabled parents into this hotel cos of the location, when they arrived they were advised they had been moved 2 a sister hotel behind new world, which was away from original hotel that was booked & they expected a disabled couple to go to top floor of the hotel & a box room wif a single bed for 2 adults. My parents phoned me distressed & i spoke to owner (steven) who adv that they would not be moved & if they didn't like it they could [--]OFF, thats customer service for you. I advised him they should have had the decency to advise us of the change before we arrived & he stated he didnt have to. He also had cheek to keep £80 dep & charge £50 cancellation after throwing us out of hotel. I would advise anyone to stay away from this hotel, if he can do this to elderly disabled what would they do do a younger people. This hotel is a disgrace & i have also been in touch with trading standards & health & safety as this hotel is filthy & to expect anyone to stay in this is beyond. I have been in touch several times with Steven & each time he tells me to [--] OFF & hangs up the phone. I am appalled by his behaviour & i will also be enclosing this review to local Blackpool newspaper & other local newspapers to advise people to stay away. If you decide to go to this hotel then you only have yourself to blame.