We stayed here for a week at the end of July, two adults and two children (12 & 7).
We have mixed feelings about it as it is generally a lovely place with lovely staff (especially Rob) but there are just a few issues that we had.
Firstly the rooms- We had a family room which consisted of a double bed and bunk beds. There was just no room to move! But there was plenty of storage-wardrobe and drawers etc. If my husband and I were coming for a long weekend I'd happily stay here but all four of us in a room was just too much! Also the key card system was a bit rubbish and we had to pop down a few times to get it sorted.
Then there are the smoke alarms...! We got woken up at the crack of dawn almost everyday by someone's smoke alarm going off.
The shower was hideous. Takes forever to warm up, then it scolds you and it's just a trickle the whole time.
The wifi was the most irritating thing. We were on the third floor and wifi just wouldn't work up there. To the staffs credit they gave me the password for their personal wifi but that didn't work well either. It wouldn't normally be an issue but with two children wanting to watch films on the iPad at night it was a bit frustrating.
Breakfast was lovely! You can have a full English or you can have anything else you fancy-scrambled eggs, boiled eggs, omelette, bacon sandwich-just ask! Plus they have lots of cereals to chose from, yogurts, breads, jams etc. We were really impressed with it.
The bar area is nice, we spent most evenings in there playing pool and chatting with staff who were all really friendly and made our stay really comfortable.
The location is ok-the area is a little busy but it's so close to the beach, trams etc but far enough in to be away from all the noise.
All in all we had a lovely stay and we'd love to stay again, but maybe just for a long weekend.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Sorry we did not live up to your expectations
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.