My partner and I stayed in the Strand earlier this week and were very disappointed with the room. The rest of the hotel looks quite nice, however we seemed to be stuck in a portacabin-style extension round the back. Our stay did not get off to a good start when the receptionist asked us to check our details - it was my name but not my address on the system. The booking also stated that we had requested early breakfast - we had not. Not sure if this is a hotel mistake or booking.com error. We were then shown to our room. After passing many normal looking hotel room doors with key swipes, we found our room down an extension corridor at the back of the hotel with a flimsy wooden door with a handwritten room number bluetacked to it! The room itself was tiny. the large bed took up all the floor space and the bathroom was cramped and damp. It was extremely hot and clammy in the room despite the window already being open. We had not requested a room with a sea view but were still not expecting the view from the window - the wall of another building about 2 metres away with a noisy generator attached to it. The shower was not at all powerful and the walls were so thin you could hear everything from the corridor outside.
Judging by the other reviews on here, it would seem we were very unlucky with the room we were allocated. As mentioned, the other rooms we passed and the photos on the website looked nice. I would definately recommend being in the front of the hotel as there is no way the room we stayed in is worth what they charge.
The breakfast was ok, quite small portions.
There are only 4 parking spaces (1 of which was blocked by a car parking over 2 spaces).
I am not one for complaining about hotels normally, but after deciding to pay a little extra it was very disappointing to be worse off than if we had stayed at a little b&b.
- Official Description (provided by the hotel):
- Winners of Blackpool Hotel of the Year 2009. Situated in a prime location on Blackpool’s exclusive North Promenade, a leisurely stroll from the Golden Mile, you will find one of Blackpool’s finest hotels - as featured on Coronation Street! You’re guaranteed impeccable service with a warm and friendly welcome from an award-winning family team. Offering a home-from-home experience for guests seeking the best in comfort and quality. We promise nothing less than a memorable stay. The Strand Hotel is the place to stay ... more less