I booked this hotel as it boasted a soft play area for our toddler, swimming pool, jacuzzi and was centrally located....plus there were some very good reviews here.
I have to say that this break was booked as a 40th birthday 'celebration' for my hubby.... sadly my request for a birthday cake, which I stipulated at the time of booking wasn't to be found anywhere. It wasn't on the receptionists system, yet I had my booking confirmation e-mail with me for reference... and upon ringing customer services (whilst hubby was dragging our luggage from the hotels rear car park a street away) I was advised that I 'could' have a cake if I still wanted one, but it was only 6 inches big anyway and not really worth the money!!! That's not the point, I could have brought a birthday cake with me, and the moment had passed anyway! On a brighter note however, the bottle of champagne I'd ordered the day before was in an ice bucket filled with tepid water (by the time we were allowed into our room at 2pm), but sadly, no card accompanied the water filled bucket as requested.
When I pulled up to the bulging car park, the exterior of the hotel was in dire need of a fresh coat of paint, and when we got past the hotel reception the carpets to the staircase was threadbare in areas....and the chipped paintwork seemed to be the order of the day! But we'd be out most of the day so these factors didn't spoil our overall enjoyment of our break. We were located a room at the far end of the corridor on the first floor (prime bedroom for quick access to the swimming pool, jacuzzi and sauna).... but the only thing warm down there was the sauna! The pool was very cold, so I didn't allow my toddler too long in there.
Our room (127) was a good sized family room, and being at the end of a very long corridor, we weren't woken by lifts, creaking floorboards, noisy revellers, traffic or flushing toilets - it had a huge bath and a fixed head shower and badly dated tiling.... but it met our basic needs...and believe me the hot water was boiling....so we could all enjoy a good soak. I have to say the cleaning standards weren't as high as my own, as I was shocked to find tea stains down the wall, where previous occupants had missed the bin with the tea bag.... and on moving a chair, it must have been put there to conceal a damp patch!
We paid just short of £250 for the 3 night stay for the three of us. My daughter enjoyed the softplay but the smell of dampness really put me off using it.... but I have to say, the programme of activities for older children were second to none.
The beds were clean and comfortable, the room was warm and cosy, terrible view of a roof but you can't have everything !
The breakfasts were spot on, and for a large hotel such as this, quality is usually substandard when catering for large volumes of guests.... but I have to say the range and quality of the food on offer at breakfast were lovely...and service was quick and the staff were very pleasant.
Having a toddler and no buggy - the tram stops and bus stops immediately outside were an absolute boone to us.... would I recommend The Claremont? Would I stay here again? HHmmn yes I would recommend The Claremont if you're not seeking perfection. Would I stay here again, probably not, I think for the price charged I could get a better standard of accommodation.... but NO, for a special occasion, NO, I wouldn't recommend this hotel at all.
I'm not sure what star rating The Claremont has, but I'd give it two stars....
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.