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“Worse experience ever” 1 of 5 stars
Review of Premier Inn Blackpool - Bispham

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Premier Inn Blackpool - Bispham
Devonshire Road | Bispham, Blackpool FY2 0AR, England   |  
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Rooms from £53
Ranked #18 of 74 Hotels in Blackpool
Blackpool, United Kingdom
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
“Worse experience ever”
1 of 5 stars Reviewed December 30, 2013

From the moment we arrived things went from bad to worse. 2 rooms had been booked on the 13.12.13 together with the meal deal with a set time for the meal all of which had been confirmed by email.
Only one room available and if required a second room it would be £6 more. No manager on duty to complain to and the expectation was for me to use up my 30 minutes wifi to proof what I had booked. When this was proved it was then shown as a discount.
Evening meal had been pre-booked for 7.15pm. This booking was made on the 13.12.13 but there was no reservation and, according to who I believe was the restaurant manager, he didn't know if he could fit us in as they were so busy. Took 30 minutes to find us a table.
The hot breakfast could only be classed as warm and, although a good choice of food, should have been better.
The bedroom was of a good size as was the bed but the carpet, although hoovered, was in need of a deep clean or replacement. The shower was very poor and I struggled to have a shower.
Will certainly not be using Premier Inns again.

  • Stayed December 2013, traveled with friends
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with premierinn.com

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WhitbreadHotels, Online Customer Service at Premier Inn Blackpool - Bispham, responded to this review, January 2, 2014
Thank you for taking the time to review your stay at our hotel. It really matters to us that our guests enjoy every aspect of their stay. We sincerely apologise that on this occasion our hotel fell far short of your expectations. Your feedback is very much appreciated as it enables us to improve standards. Please email your booking details including your reservation number to talktous@premierinn.com and we will follow this up with the Management Team. Thank you for taking the time to review our hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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744 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (135)
Date | Rating
  • Dutch first
  • English first
  • Italian first
  • Any
English first
Edinburgh, Scotland, United Kingdom
Top Contributor
92 reviews 92 reviews
92 hotel reviews
Reviews in 46 cities Reviews in 46 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed December 16, 2013

I stayed here for the second time this year in early December, this time for three nights. The visit was again very good.

There is lots of parking available onsite and a frequent bus service from just outside into Blackpool and Cleveleys.

Check-in was very quick and friendly whilst the room was was very clean and well maintained. I found the room to be comfortable and during the stay there was no excessive noise or disturbances, I slept well.

I had dinner one night in the Beefeater which is next door and there is a good range of dishes available on the menu whilst breakfast in the morning was the usual Premier Inn standard and was very nice.

I enjoyed the stay at this Premier Inn and found all the staff to be friendly and helpful whilst any questions or enquiries about the local area were immediately answered. I would be more than happy to stay again and would recommend.

  • Stayed December 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Midlands
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 16, 2013

Myself and my husband stayed here for three nights at the end of November for a shorter stay than normal to Blackpool. As usual Ian, the Manager and the staff were very helpful and friendly.

The room was cleaned every morning which is great to come back to after a day out.

There is a bus that runs from nearby the hotel, the tram stop about ten minutes away, we purchased our travel ticket for the day from McColls newsagent on Bispham which cheaper than buying off the tram or bus. An excellent Premier Inn, we will be back next year.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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milton keynes
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 2, 2013

We have stayed at this Premier Inn several times and we cannot fault it. We always stay in Premiers but this really is our favourite. Nathan on reception is always very helpful and welcoming.Hotel is perfectly situated, and the room was, as always, warm and comfortable. The restaurant staff are always cheery and polite. If you plan a break in Blackpool this is the place to stay!

Room Tip: Ground floor rooms are quiet and convenient
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  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stafford, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed November 25, 2013

Premier Inn quality as always. The only downside that because of the cold weather the room seemed cold on arrival, the wall heater although switched on didn't work. We did tell receptionist, but nothing was done about the fire. We probably didn't make enough fuss, but we were out of the room most of the time.

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with premierinn.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, United Kingdom
Senior Contributor
21 reviews 21 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
109 helpful votes 109 helpful votes
5 of 5 stars Reviewed November 23, 2013

We stayed here for one night on the 20th November, as we were taking our son to tue zoo the next day.

Hotel is lovely and has free parking. Staff were very polite and welcoming on reception. No lift in this hotel, but we were only on the first floor so wasn't a problem. Room was very comfortable, quiet and very clean. Bathroom was exactly what you need, shower and bath.

Breakfast was next door at the Beefeater. It was a buffet breakfast, which they do when its busy. If its quiet, they do ordering off the menu. Food was plentiful and yummy.

Would definitely stay here again if we were up in Blackpool and would recommend it to anyone.

Stayed November 2013, traveled with family
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basingstoke
1 review
4 of 5 stars Reviewed November 18, 2013

great hotel, friendly and well positioned. Helpful staff cozy room. The window had to be opened for ventilation. It was OK even though we were on the street side. Breakfast was good and healthy. Nearness to the beach.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Premier Inn Blackpool - Bispham

Address: Devonshire Road | Bispham, Blackpool FY2 0AR, England
Phone Number:
Location: United Kingdom > England > Lancashire > Blackpool
Amenities:
Bar / Lounge Free Parking Restaurant
Hotel Style:
#4 Family Hotel in Blackpool
#6 Romantic Hotel in Blackpool
#9 Business Hotel in Blackpool
Price Range (Based on Average Rates): $
Number of rooms: 67
Reservation Options:
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Also Known As:
Premier Inn Blackpool (Bispham) Hotel Blackpool

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