Booked for 13-16 February but ended up having to stay an extra night because my husband was ill & couldn't travel. We particularly want to thank Sandra the Receptionist, Lynne the Housekeeper and Sarah from the Housekeeping Staff, who were so naturally friendly and helpful and all three would so obviously have been like this without the customer service training that I assume all Premier Inn staff receive.
My husband became ill on Tuesday, the second morning we were there, and remained ill in bed until we left on Friday. Lynne and Sarah bent over backwards to help, regularly checking how my husband was and asking was there anything extra they could do to help etc. Sandra helped with providing info about chemists and NHS Walk In Centres. Because we had our young son with us we didn't want him missing out on his holiday so my parents and myself, and most importantly my husband, felt comfortable with us going into Blackpool knowing he could call on them at any time.
On our supposed last day it was obvious my husband couldn't travel so we asked if we could stay another night. Unfortunately they were fully booked but Sandra offered to ring around other Premier Inns near enough so that my husband only had to travel a short distance. She found one and booked it for us herself. Although it gave themselves extra work, Lynne and Sarah arranged that we could stay an extra hour after normal checking out time, so that my husband could transfer directly from one Inn to the other. The rest of us came back in time before we had to check out only to be greeted with Lynnne and Sandra's beaming faces because, due to cancellations while we had been out, we were able to stay there that night after all. They were so obviously as pleased as we were. We left the following day feeling that we had made friends and there were hugs all around when when left.
Having got the important bit over, the Inn itself was clean and comfortable. There were renovations going on and I knew about the these from the website beforehand so I rang up before booking only to be reassured that the disruption would be minimal which was in fact the case.
The Red Lion Inn food was normal pub fayre although a couple of dishes stood out such as the Wholewheat Pasta, the Meditaranean Rissotto and the Salmon. The breakfasts were good.
On a last note my son has Asperger's Syndrome and often seems pushy, loud and even rude sometimes but he always asks when he can go back to a Premier inn. Although he seems like other kids he hates, and can't cope with, change and uncertainty and the sameness and familiarity of the Premier Inns, especially the rooms themselves, and the friendliness of the staff make him feel safe.
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- Also Known As:
- Premier Inn Blackpool (Bispham) Hotel Blackpool