i would like to start by thanking the staff. Reception :- lyn, Jane, emma and vikki. The bar :-tony, graham, anna and leah. Dinning room :- sam our waitress and the chef. In-house entertainmemt team :- paul long, chris, brian and tony. the housekeeping team. I have mentioned these people by name as they are the one`s we came in-touch with the most. All the team are fantastic.
As the title say`s it was sandra`s 50th birthday, 10 of us arrived monday the 10th december, we were checked in with in 20 minute`s with instruction`s on how to get to our room`s.
After unpacking we all met in the bar which is well stocked, clean and the prices are very much in-line with pub prices, when we returned to our rooms to change for the evening meal and entertainment a chilled bottle of champagne had been left in sandra`s room from the hotel, very nice touch.
The dinning room is very well set out, bright clean and warm, the evening meal is served at the table and breakfast is buffet style, both the food and service was of high a standard and with a good choice.
Evening entertainment is varied throughout the week with many different artists, just to name a few. Pat and nicole both very talented compere/ singers, Mike lancaster, if you dont laugh at this man then you need a new giggle pin fitted. Miss vickie la plume very funny, very professional and a treat to watch.
Over the week there was one problem with one of our six rooms, 20 minutes from being reported it was fixed.
The hotel is perfectly situated, 2 minutes walk to the tram stop, £2 to the pleasure beach and the same if you fancy a run in to cleveleys, trams run every 10 minutes.
This is my second stay here, 2 of our party have stayed 6 times, it is clean warm and friendly.
To close this report and after reading a comment by an earlier reviewer regarding the general manager howard crump being unapproachable and rude, after spending time on a few occasions talking to him over the week and watching him interact with a lot of the other guests i would say the the comment about him was incorrect. Thank you howard and all the team for making sandra`s birthday a success. bob and chris room 209.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you so much for your fabulous review on your wife Sandras 50th Birthday break. it was a treat to read! We are so pleased that you had such a good time with us, and we all look forward to welcoming you back again in the future.
Happy New Year when it comes!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.