Thank you for your comments, We do our best to make your stay more enjoyable, we look forward to your visit very soon.

Thank you for your comments, All staff do their best to make guests stay more enjoyable. We look forward to welcoming you back very soon.

I apologise that the guests did not enjoy their stay at the Hotel.

The lift is not in a terrible condition and is serviced monthly, as the hotel is a Victorian Building we are limited to the size and type. A gated lift is the most suitable model for the building; also the lift has never broken down while in service.

The hotels heating is on a timer system which turns on and off throughout the course of day and night, we try and provide a room that is warm yet comfortable, some guests do find their room too hot or too cold, we always try and keep the heating at a medium for all guests. Guests do sometimes turn the room’s radiators off. If it would have been mentioned straight away we could have rectified it straight away. As the hotel was extremely busy during the guests stay the demand for hot water is greater, like all hotels if a guest just waits a couple of minutes the heating system will have produced more hot water.

The leisure facilities feature an Indoor Swimming Pool (which is set to 32oC), Sauna and Turbo Spa; this is stated in all hotel literature, advertising and internet sites. A Turbo Spa is exactly the same as a Jacuzzi put is still part of the swimming pool, thus allowing the guest to just swim away from it. To call it a Jacuzzi it must be a separate unit completely, thus making the guest climb out from one to the other, Both Turbo Spa’s and Jacuzzi’s need a start button to be pressed when in use, ours is fixed firmly on the wall at the side of the Turbo Spa with in easy reach. The £3.00 charge for the Sauna is a standard practise in most hotels, and does reach its full temperature, this normally takes about 15 minutes to reach, perhaps the guest should have allowed some time for the Sauna to reach this, and as the timer system lasts 1 hour and 15 minutes, I can not see a guest staying in that temperature for a whole hour and 15 minutes. We do not advertise that we are a Health Spa or Leisure Club, perhaps the confusion was due to lack of understanding by the guest, or simply misread

Reception closes for check in at 11.30pm each evening not 10.00pm, but a member of staff is available 24 hours a day, and can be reached easily, by either telephone or the reception desk. None of our staff are ever rude, and I apologise if you felt this way

Breakfast does have a wide selection of cereal, yoghurts, fresh fruit and fruit segments to suit vegetarians. As for the cooked breakfast we can do mushrooms, ash browns, sautéed potatoes etc... If the guest had informed a member of staff before ordering, instead of just expecting, we would have done our best to accommodate. Breakfasts in all hotels have a limited selection for vegetarians. Our Chefs would have gladly prepared something had they have known.

Unfortunately when a guest books over the internet we can not guarantee that all requests can be met, Sea View rooms can only be guaranteed through the hotel itself, If we had of been able to met the request of a Sea View room for the guest, I feel this complaint would not of been done, and I am pleased about your final statement about not returning as I feel this is just a bad case of Sour Grapes

We feel the service; facilities and standard of accommodation we provide far exceed our pricing structure, especially when compared to other hotels within the local area.

We apologise that the guests did not enjoy their stay at the Hotel. Unfortunately the bedroom cleaners can not service a bedroom if a guest decides to stay in their room all day, (Guests can do this, but the normal day to day housekeeping can not take place if a guest chooses to stay in) I have spoken to the cleaner on duty that day and clean towels were given and the rubbish bin was emptied. Beds are always moved and checked underneath for rubbish when guests depart the hotel; this is a standard practise and is checked by the management.

The Hotel and Restaurant were very busy that week as guests did invite friends who were none residents to dine in the hotel. The tables for 4 people are bigger than your measurements, but if you had mentioned it to a member of staff we would have gladly moved you to a larger table. We can not do anything once you have departed.

We feel the service; facilities and standard of accommodation we provide far exceed our pricing structure, especially when compared to other hotels within the local area.

If the clients would like to ever return to the Bedford Hotel we will ensure their stay is too our highest of standards