stayed for just one night but will be coming back again as the hotel was lovely, the breakfast was first class, and reception was helpful and friendly. this hotel must be the best blackpool has and it is about time.

well this hotel was brilliant we had to rooms in one if you get my drift lol. one had bunk beds and the other one had a double bed. both rooms had sky tv and you always had tea and coffee ion the rooms. i would def go back to this hotel if i go back to blackpool cus i have had some bad expeieriences there in hotels.
the cleaners wer fab they made such that our beds were changed and made everyday, clean towels put out in the bathroom and everything cleaned, tolilet roll when we needed it and soap...also had a weeks supply of tea coffee and milk it was brillaint. ui couldnt say if it was good pricingfor the hotel because i didnt pay for it but i would say that it was good value for money. will be going back Brilliant!

Upon booking this hotel, I contacted the property directly - as the Hilton were offering a cheaper 2-night package for a Deluxe room on a Dinner (1st night), Bed and Breakfast basis.

The Reservations Manager matched the rate quoted by Hilton, but couldn't offer the complimentary dinner on the first night. My partner and I were willing to overlook this, as we were getting a hotel right next door to the Pleasure Beach.

As we arrived at the hotel, we were very impressed. It looked in very good shape, and as we checked in, we asked the receptionist for a top-floor room (as I'm a very light sleeper, and the usual hotel banging from the room above doesn't help) with Pleasure Beach views.

When we got to the room, we noticed that we were in fact given a top-floor room with a view of the run-down hotel opposite. A quick call down to reception and we were switched to a room on the penultimate floor (with Pleasure Beach views).

The first evening at the hotel was spectacular - the rooms were decorated to a high standard, had very comfortable beds and a view to die for. Next morning, the breakfast was faultless, there was an excellent choice of food and very generous serving times.

The second evening was when the fun and games began - giving the staff a chance to prove just how un-focused they are with their paying guests.

At approximately 7:15pm, there was a lot of noise coming from the room directly above - Furniture was being dragged over the wooden floor, cupboards & drawers were banging, people were constantly stomping over the entire floorspace etc.

By 8:25pm, the noise was still as loud and constant, so I called down to reception. I was told that "Police are searching the hotel" and "they will be finished by 8:30pm at the latest".

As this was not to be the case, we called back down again at 9:30pm. This time we were told that whilst they're unable to stop the police from doing their job, they'll have another word with them about the noise level.

The noise didn't stop until approximately midnight, and after a restless night's sleep, our 7:45am alarm (noise from the room above) went off. We went down to breakfast, and saw two policemen sitting in a car beside the car park exit barrier.

When we arrived back at the room, I decided to speak with the Duty Manager. I explained that we were upset that our second night was ruined by the constant noise from above, despite the couple of phone calls to reception. He then went on to explain that the noise from above wasn't from the Police (as we were told twice before), but from paying guests in their own room. Further, "as ours is a family hotel and the guests had paid for their room too, they are entitled to make as much noise as they want within the confines of their room". However, he did state that "had the noise been made in the corridor, he could've done something about it" and "now they've checked out, he can't question them and there's nothing he can do".

As I felt this reponse was not adequate, I wrote a letter to the Hotel Manager when I arrived back in Kent. Although he did sound sympathetic (explaining that I shouldn't have been treated like that by the receptionists, and in particular, the Duty Manager), he didn't offer any sort of compensation for my next Blackpool visit in July. Also, it turns out that the police searched the hotel because the Home Secretary and her protection squad stayed their on our 2nd night.

In fact, when I spoke with Management a few weeks later about compensation for our ruined 2nd night, I was told that the only thing that could be done was to offer me a "special rate" of £95 per night for a Twin room - the very same "public" rate quoted on their website.

All in all, a nice hotel, but the staff are generally too shallow for my liking. I'm going back to the Hilton in July - a place where I consider loyal travellers better rewarded and customers are valued.

Myself and my partner have stayed at the Big Blue several times before and would not stay anywhere else as the standard is so much higher than in any other hotel in the area. That said, on this occasion we did find that standards were not as high as on previous visits. When we arrived at the hotel we thought we must be invisible as we were the only people at the check-in desk but the staff were ignoring us! Eventually someone checked us in but did get our name wrong and almost gave us someone elses room! When we arrived at our room we were happy - we stayed in a deluxe room and it really is worth the extra - comfortable lounge area with a fireplace, large tv and great view of the park. The bed was large and comfortable and the fittings very nice. The only problems we had were - 1) We ordered room service which took alomst an hour and a half to arrive (2 salads!) and then the member of staff that brought it was a bit rude. 2) Our room was on the ground floor of the club suite and was directly under the linen room above - very very noisy!!! We were subjected to constant banging/walking and trolley sounds! 3) The ceiling in our room was in really bad shape, loads of large holes and chips, not really a big deal but just not what you'd expect for a deluxe room in a 4* hotel! We figured that the holes were probably made by people banging on the ceiling to tell the maids to stop banging in the linen room! 4) We use this hotel because it is right next door to the pleasure beach, but the rear pleasure beach entrance has now closed which means that you have quite a long walk from the hotel to the park. Again, not a huge problem, just a bit of a pain when you are at the south end of the park and want to go back to the hotel as you have to walk all the way through the park (dodging the crowd!) to get there.
All in all, we love staying in this hotel and it really does put a different spin on the Blackpool experience!