Stayed here for 2 nights recently. I had been promised an upgrade due to the debacle on my first visit but, my own fault, I left it too late to request one. The room was supposed to be a double - it was so small, the bed was more like a 4ft one and very uncomfortable, along with the pillows. Worst of all though was the fact that the radiator couldn't be switched on due to the fact the cable from the tv was over it and could not be moved! It did not really matter, with the room being so small and stuffy but what on earth will happen when someone DOES want the heating on??? Disgraceful for the price we paid.
No, never bothered to complain as last time I stayed, I was concerned there was water dripping from the ceiling. Reception kept telling me it was condensation and fobbing me off until I found a puddle of wateron the floor - they had to get us out of the room quickly as the person upstairs had left the bath overflowing! Nice move to a room with no heating and surrounded by scaffolding as it was being refurbed. Complained, got nowhere except promise of a free upgrade next time.
If we were not tied to having to stay at this hotel periodally, we wouldn't, and I would NOT recommend to anyone.
Shame for a majority of the staff who are wonderful
- Also Known As:
- Imperial Hotel Blackpool
- Barcelo Blackpool
- Official Description (provided by the hotel):
- The four-star Imperial Hotel Blackpool dominates the North Promenade and was one of the first hotels the Victorians built in the new seaside resort of Blackpool.Everything Blackpool has to offer is right on your doorstep and it’s a great base for exploring the surrounding region. Venture out to discover unspoilt beaches on the Fylde Coast and Cumbria’s picturesque lakes and mountains.This stunning Victorian Blackpool hotel boasts 180 modern bedrooms, 9 of which are stunning suites with sea views, it also has an indoor pool and the No.10 bar, which has served drinks to many British Prime Ministers. ... more less
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