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“comfortable but windy!” 4 of 5 stars
Review of The Imperial Hotel

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The Imperial Hotel
4.0 of 5 Hotel   |   North Promenade, Blackpool FY1 2HB, England   |  
Hotel amenities
Ranked #49 of 72 hotels in Blackpool
manchester
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
“comfortable but windy!”
4 of 5 stars Reviewed November 8, 2007

we stayed for 2 nights at the imperial this week, in room 122, which is next to the 'famous' presidential suite on the first floor. We had paid the bit extra to upgrade to a premium sea view and found the room to be spacious, very comfortable and opulent looking. Apparently the upgraded premium rooms have been refurbished recently, the other premium rooms haven't - does make you wonder why they are still classed as premiums then???

the bed was very comfy and soft and all the furnishings were in good nick. however the fleece bath robes were clearly old and in need of replacing, i could not wear one as it shed so much of its 'fur'! the bathroom was reasonable & spacious but 2 things: 1) i cut myself twice trying to turn the shower on as it was very difficult to turn the dial, scraped flesh along the side of the tiles and 2) the bathroom window did not seem to be double glazed and as it was a very windy few days, the wind howled in the bathroom and made it very cold and noisy. the bedroom window let in gusts of winds & appeared nailed shut, but not enough to keep the wind and noise out! hence was difficult to sleep on both nights.

we enjoyed breakfast but have to agree with other posts, sometimes the staff don't pay attention to details. both mornings we asked for tea and coffee. both mornings we only got one part of the order, had to to wait and attract staff again to again request the other part of our order. might sound nit picking but both mornings it was a bit trying! we took afternoon tea in the derby lounge & my partner found it hard to get someone to serve him, given some excuse from a staff member about it not being his area, then making him wait till someone else could be found, who then served tea on a tray with no milk sugar or spoon. maybe they get too complacent with having a lot of conference trade, not used to serving guests who are actually paying for their own stay and therefore expect more bang for their buck from a hotel of this calibre (so to speak).

i can see why they charge for car parking. a lot of hotels in blackpool do, perhaps to try and avoid daytrippers parking up for free and yes, i should imagine it's a good money spinner too. although we had some gripes, i've given this hotel a 4/5 - the standard of decor in the parts we experienced was very high, reception were helpful, the cleanliness of the room was high, plentiful supply of breakfast. and i dont particularly feel there are that many good hotels in the resort, you could do a lot wose.

  • Liked — the decor in the room and the communal areas
  • Disliked — poor quality windows!
  • Stayed November 2007, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (396)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Any
English first
UK
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 7, 2007

I bought this weekend away on Ebay using Voucherking. It was excellent value for money and included champagne and chocolates on arrival as well as bed, breakfast and dinner for 2 nights. It also included 2 spa treatments per person and i had a massage and facial which were excellent. The hotel staff were very friendly and helpful and nothing was too much trouble. They only thing that was slightly negative was that it was very hot in the hotel, especially the bar. I think maybe the heating was set for cold weather but it was quite a mild weekend. I would definitely go there again and can recommend it highly.

  • Liked — Friendly staff
  • Disliked — Too hot
  • Stayed November 2007, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Top Contributor
57 reviews 57 reviews
25 hotel reviews
Reviews in 19 cities Reviews in 19 cities
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed November 5, 2007

Stayed here from 2nd November to Monday 5th November
we had a special deal that was 2 nights dinner bed and breakfast 1 night bed and breakfast. We were in a premium room 319 overlooking the sea.
The room whilst not the biggest was comfortable and there was even room for an armchair in the corner. The only defect this room has is that it is very near the lift and consequently the noise of late night revellers can be a problem. It would be nice if the hotel could place a notice in the lift asking people to keep the noise down late at night.
Breakfast was as is typical of many of these hotels is a help yourself buffet and generally of a good quality except for the pork sausages which were most certainly not local unless it was from their local supermarket value range.
Dinner was very nice on the Friday excellent quality starter and pudding brought to your table and the main course was carvery style including salmon but a very poor vegetarian bean casserole.
Dinner on Sunday was a mixed bag 2 good starters chicken terrine and caesar salad with mackerel main corse of roast sirloin of beef excellent but disappointed at only 2 small roast potatoes on the plate the goats cheese tart lovely but extremely small puddings were treacle sponge very reminiscent of school dinners from many years ago Profiteroles 3 in number and stale and the service war very slow a delay of 45 minuted between starter and main course and the dining room was nine tenths empty so really no excuse.
Overall though a very pleasant enjoyable experience and we would not hesitate to stay here again

  • Liked — room overlloking the sea
  • Disliked — noisy revellers late at night
  • Stayed November 2007, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leicester
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 3, 2007

I booked this 2 night break for my wifes birthday and we were certainley glad we did. I would like to compliment the hotel management on the quality of staff they have employed, nothing was any trouble to anyone, from checking in at reception to a good morning and a smile from the cleaning team.
Bar staff excellent, resturant superb. I stay in hotels around the country on business and wish this hotel was on my area.
We will definitely visit this hotel again. excellent!

Stayed October 2007
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Essex
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed October 29, 2007

We stayed at the hotel for 1 night last weekend (26-27 Oct).
Things the hotel web site does not tell you:-
1. If you want to leave your car in the hotel car park it will cost you £2.50 extra per day!
2. Standard double and family rooms are at the back of the hotel and overlook a derelict car park, a rather sad and neglected retail site, the roof tops of some very old and some neglected houses, oh and a busy main road. The road would not be such a problem if the windows closed and/or had double glazing!
3. Rooms at the back of the hotel tend to suffer from damp ceilings and dripping taps and showers.
4. The staff at the hotel are so fed up, many have given up the will to live let-alone provide a customer service......
5. Sea views (even from the sides of the hotel) are reserved for suites and "Premium" rooms. If we had known this we would have booked an upgraded room.

The room we were offered was on the 2nd floor, which is within easy earshot of the busy main road. When we complained we were offered a choice of 3 alternative rooms - another on the 2nd floor opposite our original room(dark and dinghy), one on the 3rd floor overlooking the roof of the hotel kitchen,(with added sound effects), another which was on 4th floor overlooking the main road and derelict car park but with less road noise due to the altitude.

We chose the latter which had the added features of paint flaking from the ceiling, dripping shower and bathroom taps. They omitted to tell us the main lift does not go as high as the 4th floor, so you have to use a service lift with the cleaners and other hotel staff - a good way to meet the locals...

In the restaurant the service at dinner varies from poor to no service, where some staff do try their best but there are too few of them. The service at breakfast is not as good as that at dinner.

Regrettably the food is left to dry out under hot lights - and watch out for the blistering hot serving spoons and tongs - my wife found them just in time to warn me!!!

When checking out the staff actually encourage you to tell them how bad the hotel is!!! Then they offer you a small discount on the over-inflated price.

Conclusion - £203 for bed, breakfast, and evening meal including poor service, dried food, and a room overlooking a main road and derelict car park is far too expensive. There are some good staff at this hotel and they do their best, but there are many who need to find a new career.
This hotel qualifies as joint winner of the worst hotel we have stayed at, the other winner was a French 2* hotel costing about £50 per night.........

  • Liked — Sea front location
  • Disliked — Very poor value for money. Web site description is misleading.
  • Stayed October 2007, traveled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UK
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 27, 2007

I have been fotunate to stay in many excellent hotels around the world, however i was pleasantly suprised by the excellent service provided by all staff at this hotel. As a rule I do not visit the same hotel but I have to say that it is my intention to return to this hotel. Overall a well presented hotel with good facilities and excellent staff.

  • Liked — staff
  • Disliked — nothing
  • Stayed October 2007, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
England
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 26, 2007

Shabby tierd bedroom with broken televison, peeling wallpaper,
dirty carpet, broken bathroom floor tiles with sharp edges. Bang your
head on the ceiling if you walk to the other side of the bed.

The Gym and pool were quite good but the facilities in the Spa were double booked with disapointed customers sitting looking glum.

If you stay at the weekend you'll be greated with a letter from the Manager stating that breakfast gets very busy and don't bother trying
to go between 9 and 10. We went to the resteraunt on the Friday evening, it looked horrible and was far too hot. As a result of this we didn't eat a single thing in the hotel.

As for the price. £165 for a night and your sharing it with coach parties who have paid a fraction of that. I've stayed in better two star hotels. I really wish I'd booked the Hilton next door.

  • Liked — Gym
  • Disliked — The fact that it was a rip off
  • Stayed October 2007, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about The Imperial Hotel

Address: North Promenade, Blackpool FY1 2HB, England
Location: United Kingdom > England > Lancashire > Blackpool
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Blackpool
#3 Luxury Hotel in Blackpool
#21 On the Beach Hotel in Blackpool
#22 Family Hotel in Blackpool
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Imperial Hotel 4*
Official Description (provided by the hotel):
The four-star Imperial Hotel Blackpool dominates the North Promenade and was one of the first hotels the Victorians built in the new seaside resort of Blackpool.Everything Blackpool has to offer is right on your doorstep and it’s a great base for exploring the surrounding region. Venture out to discover unspoilt beaches on the Fylde Coast and Cumbria’s picturesque lakes and mountains.This stunning Victorian Blackpool hotel boasts 180 modern bedrooms, 9 of which are stunning suites with sea views, it also has an indoor pool and the No.10 bar, which has served drinks to many British Prime Ministers. ... more   less 
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Also Known As:
Imperial Hotel Blackpool
Barcelo Blackpool

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