just got back from this hotel.........dont go there........the room we stayed in was bigger then the one my friend got could not even swing a cat in her room........our bathroom was a state, moldy marks around the bath, there was even a crack in the toliet that leaked every time you flushed it.....staff not very helpful at all. windows in the room did not feel safe didn't dare open them incase the window
fell out. breakfest was ok but not the greatest ive had. could have paid less and stayed in a bb better then this hotel. it is also a fair way from all the attrections which was not mentioned when we booked. on the plus side there is a tram stop right outside although trams stop running at about 11 and taxis back to the hotel are expensive. overall we was not impressed at all.

Well where do i start? Upon arrival the hotel was nothing as it looked on the website photos, give it a chance i thought to myself was i in for a suprise!! as soon as we walked in i couldnt help but notice the stale smell and grubby looking tables and chairs in the front lobby. Lets wait and see what the rooms are like, lets just say not much better. The whole place looked like it needed a good clean dirty top sheets, dirty toilet, hairs in sink were just to mention a few. After four attempts to change rooms things were not looking good, and the fact that id overheard at least four people complain in the hour that i had been there didnt look too promising. To cut a long story short we cut out stay short and deceided the children would be a lot better off in their own CLEAN beds and left in a hurry. I would never return or reccomend to my worst enemy this filthy hotel, which is in serious need of a good clean and not to mention a full refurbishment.

We booked a one-night stay at the Norbreck, myself and my 10 year old son, so that he could watch the Big Switch On (Illuminations) last night. This hotel appealed to me as it was far out of the noise and bustle of the town centre, accessible by tram stops and having driven past and seen the photos on the website, I thought it looked very promising. £90 later, which I was happy to pay for a decent room and we were booked via website.
We arrived at 7pm and the queue for check-in was up to the front door. There were 3 staff serving at the desk, but each was as lethargic as the other. The lobby was full to bursting with luggage, frustrated people and young teenagers running around in their swimwear...not a great first impression.
I hoped that the room would be worth the wait, and we walked around the building to find a "Premier" (!!) room which was directly above a function room; someone was on stage there drawling out a very bad version of Tony Christie's "Amarillo" and the furniture, seating etc in the corridors looked positively ancient. (Not somewhere you'd like to lounge and watch the world go by for sure!).
When we eventually arrived at the room (the lift was out of order) we found a drab, depressing room which was adorned with an unidentified brown spillage on the carpet, hideously uncomfrotable and squeaky beds, woolen scratchy blankets, pillows the thickness of an envelope, scratched old chair, very smelly ancient furniture and a view over an off-licence and kebab shop.
To be fair, the bathroom with bath jacuzzi was very nice indeed, but then you can't sleep in a jacuzzi. Meantime, Tony Christie was still belting out his greatest hits, and could be heard clearly in the room.
You would get 3 nights in a decent Travelodge at this rate, and I shudder to think what the other rooms are like if this was a Premier room.
To summarise, we walked in and walked out. They offered a discount or another room, but I was so disappointed by this hotel that we didn't want to stay another minute. They then refunded my payment in full and we happily drove home, remarking that maybe home is so sweet after all.

We booked a 4 day short break for myself, my husband and our 13 year old son, and having stayed at Britannia hotels and enjoyed it before, we looked forward to our stay.

This is a holiday camp - not a hotel. Children run riot throughout the hotel, not just in the main entertainment room (which resembles nothing more than a school gym with its bare walls and hard flooring - we couldn't take the echoing music in there )
When housekeeping forgot to leave us towels, it took 6 calls to reception before we were finally told to come and collect some ourselves - with a big sigh - as though we were inconveniencing them in some way. We were regualarly woken up by the noise form the corridors, including one family who decided to hold races in the corridors at 2 am.
Rubbish on windowsills sat there for 3 days before being cleaned away, and we returned to our room one day at 2.30 pm to find out that housekeeping hadn't yet been near.
The breakfast was plentiful but processed (how do you get that layer of water in scrambled eggs? ) and there was none of the extras (muffins, croissants etc) that other Britannia hotels supply. The muesli looked like it may have been sitting there since the hotel opened.