Stayed here Christmas Eve and Christmas Night and got the family in for Christmas Lunch. On arrival, check-in was relatively slick and we were given directions to our room. We were not told that the lifts were out - but they were. This was bad enough for us but even worse for my parents who in their mid-eighties and with limited mobility do need need this kind of failure at any time, let alone at Christmas. They also did not get a disabled room despite making it clear that they do have impaired mobility. Our own journey to our room was luggage was a pain as we had to go through about 5 doorways all of which were heavy and inconvenient. There was no porterage offered - why? The room itself was large with a huge bed and was reasonably equipped. The towel rail in the bathroom has been obviously damaged with some of its internal workings being visible near where the power cord was attached - I decided not to switch it on.
We had our inclusive meal in the hotel's American-Italian restaurant on the first night. The food was fine and service even better - attentive staff continually making sure things were to our liking. Breakfast on Christmas morning was similar, again the staff were happy and helpful and the self service breakfast was of good quality with decent quality bacon and sausages. The arrangement for making one's own toast though was a real pain - why can this just be provided from the kitchen like most hotels? Christmas lunch was fairly ordinary but ok and within expectations, but the whole event was lifted by the entertainer, who seemed to pitch his act just right - there were no kids in our party but we still all enjoyed the fun. On Christmas night we strolled along to the on-site Victory Pub to partake of some of their excellent Hobgoblin and a bit of bar-food - I has a surprisingly good char grilled burger - yum!... and Mrs had a sundae which she really enjoyed. The hotel lacks a nice quiet lounge bar or similar, so if you want a drink it's the pub, but a little more choice would be welcome. The leisure facilities looked very inviting, but the pool opening hours on Christmas day were so restricted that I was unable to take advantage. Unlike another reviewer, I did not see anything reminiscent of Big Fat Gypsy Wedding although it was apparent there were a couple of large Irish families enjoying their Christmas there...and why not? Most of the guests we encountered we very nice indeed and naturally at Christmastime some of the kids were running around a bit and making some noise, but again..why not? Despite the revelry downstairs our room quite simply could not have been quieter. We got two great nights sleep on our giant size bed.We chose this hotel for its location close to the hospital where one of family sadly had to spend Christmas and its certainly not the type of hotel where I would normally choose to spend Christmas, but all in all we had a good time and staff at the hotel were a big part of the reason. But please, sort those lifts out - it's obvious that more are also needed and some investment should be considered. The shabby stairs and upstairs corridors need some attention too. The faulty towel rail should simply have n=been identified by housekeeping and fixed. The kettle in our room was half full of water on arrival and that really is a basic hospitality industry error. This could be a much better hotel with some managerial direction. Although I would not consider again for a festive occasion, I may just do one of the cheap golf breaks as the course looks good and the value seems to be ok.
- Also Known As:
- Village Herons Reach Hotel Blackpool
- Village Herons Reach Hotel
- Herons Reach Blackpool
- Herons Reach Hotel Blackpool
- Blackpool De Hotel Vere
- Official Description (provided by the hotel):
- Business & Leisure Resort Hotel with golf course & driving range set on 220 acres in the countryside; near the Golden Mile. ... more less
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