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“Disapointed” 2 of 5 stars
Review of Adelaide House Hotel

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Adelaide House Hotel
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3.0 of 5 Hotel   |   66 - 68 Adelaide Street, Blackpool FY1 4LA, England   |  
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OFFERS FOR OVER 55'S !!
Ranked #11 of 74 Hotels in Blackpool
Certificate of Excellence 2014
Market Lavington, United Kingdom
Top Contributor
65 reviews 65 reviews
19 hotel reviews
Reviews in 38 cities Reviews in 38 cities
48 helpful votes 48 helpful votes
“Disapointed”
2 of 5 stars Reviewed October 3, 2012

After reading all the reviews on here, i was expecting a very pleasant stay here, and was very disapointed.
Firstly at time of booking i explained we would not arrive until between 9 and 10pm, upon arriving at 9.30pm, it was clear we was not expected by the one member of staff who was working behind the bar. He directed us to the wrong floor, and we was left wondering around with our cases trying to find our room. Also he was unable to direct us to the car park, or even show us on a map where we were, and how to get to the car park.
The family room, while clean, was very very small, the 3/4 bed was tight to a wall, and only a small gap to the single bed against the other wall. Both beds were extremely uncomfy and the matresses were worn out and lumpy.
The bathroom was even smaller, and the toilet was 2 inches from the wall on one side, and 2" from the bath on the other. There was also only one stall and one chair, so when in the room, we had to sit on the bed.
While as stated on here there is plenty of choice for breakfast, the quality was very poor, the bacon was just a fatty piece of streaky bacon, the sausage gross, and the beans were the worst i've tasted. It was so poor, i didn't even go to breakfast on the second day, and when the waiter asked my wife where i was, and then told why i hadn't gone down, just shrugged his shoulders and walked off.
Finally when i went to check out at 10.15am on sunday morning, there was no one at the desk, and after waiting 10 minutes and ringing the bell 3 times, i just left the key and departed.
The welcome friendly service as stated on here, clearly did not exist the weekend we visited, and while i would say this is not the worst hotel i have ever stayed, in certainly was not a good one, and we will not be returning again.

  • Stayed September 2012, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
adelaidehouse, Manager at Adelaide House Hotel, responded to this review, October 4, 2012
Dear Guest,

I am sorry you were dissappointed with your stay at our hotel. It seems to have started badly with you arriving late and not being given clear instructions to find your room. As for the car parking, we usually give maps and directions to guests on arrival after they have unloaded in the bay outside the hotel. At night most car parks are closed but there is one on our street that is always available. As we are a town centre hotel, the building is over 100 years old and as such, our rooms are all different sizes which we utilise to suit most requirements. We regularly update our rooms including mattresses, and I can assure you that we will be looking at the room you stayed in.

We never compromise on the quality of the food we serve and only ever use 'Heinz Baked Beans' for example. I am sorry if you found the breakfast not up to our usual standards.

Being the owners of a small family run hotel, we are very 'hands on' and do spend alot of time doing many different tasks both during the day and night. I was on duty all day on the Sunday that you checked out and would have been close by, so can only apologise that you had to wait at reception.

Yours sincerely,

Caryn Dickson
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199 reviews from our community

Traveler rating
    141
    45
    9
    3
    1
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
  • Danish first
  • English first
  • Italian first
  • Norwegian first
  • Russian first
  • Any
English first
Rochdale, United Kingdom
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed October 1, 2012

On recommendation from my brother, my husband and I stayed for the weekend. The hotel is clean, tastefully decorated lounge and bar and dining room. Staff are very friendly, having a family feel to it. Food is very good with a good choice. The bed was really comfortable. Central location for all amenities. Would certainly stay there again.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
adelaidehouse, Manager at Adelaide House Hotel, responded to this review, October 3, 2012
Dear Guest,

Thank you for your lovely review. We are glad you had a nice stay with us and please thank your brother for recommending you to us. Many of our guests come to us from recommendations by previous guests and it is much appreciated. We hope you will stay with us on your next trip to Blackpool!
Best wishes,

Caryn Dickson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leeds, United Kingdom
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 15, 2012

just had another brilliant weekend at the Adelaide House Hotel although the room was not as spacious as the one we have stayed in,there was still plenty of room for the mountain of shopping we did and as always the cleaning staff managed to do a good job of tidying the room every day a big well done to them. The Breakfasts were exellent and the staff always ready to help and were good fun. Counting the days till next years Dinner Ladies Retail Therapy Weekend

  • Stayed August 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
adelaidehouse, Manager at Adelaide House Hotel, responded to this review, September 17, 2012
Dear Guest,

Thank you for your review. We are glad you had another wonderful stay with us and managed to squeeze in time for lots of shopping ! I have passed your comments on to our bedroom staff who appreciate it very much.
Looking forward to your next trip with us.

Yours sincerely,

Caryn Dickson
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Boston, United Kingdom
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 15, 2012

I travelled as part of a group that have stayed at the Adelaide for 18 years and know that the organiser wouldnt return if things werent up to scratch ! however i was still surprised at the quality of the accomodation, food and service. i wasnt expecting five star luxury but this exceeded my expectations. the room was clean, bright and tastefully decorated, complimentary toiletries and biscuits along with tea, coffee etc. clean towels daily. i was pleasantly surprised as to the choice and quality of the food offered by the friendly and helpful staff and the location is absolutely perfect being close to all amenities. the fact that the owners are "hands on" and work alongside the staff to maintain standards is obviously the key to their success. i have booked again for next year !

Room Tip: we shared a room on the first floor that was bright and airy with high ceilings and spacious ( 2 thr...
See more room tips
  • Stayed September 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
adelaidehouse, Manager at Adelaide House Hotel, responded to this review, September 17, 2012
Dear Guest,

Thank you for your lovely review. We always enjoy having the Boston crowd in the hotel ! The management and the staff do all work as a team and its nice that you have noticed how hands on we are !!

We look forward to seeing you again sometime.

Best wishes,

Caryn Dickson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newport Gwent
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed September 6, 2012

Our fourth year at this hotel and I must say it feels like home. After a long day out in the centre of Blackpool there is nothing nicer than feeling you can put your feet up in the lounge and relax. 'so much so that this year i had forty winks'.
The staff are wonderfully friendly and helpful, nothing is too much trouble. The breakfast hits the spot before you start your day, and the evening meals are varied and delicious. What is great is knowing you have a wonderful meal to look forward to after the long journey from Wales.
The hotel is central to the Tower and a vibrant shopping centre. We look forward to spending another long weekend there next September.

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
adelaidehouse, Manager at Adelaide House Hotel, responded to this review, September 8, 2012
Dear Guest,

Thank you for your lovely review. I have passed your comments on to our staff. We are glad you enjoyed your stay with us again and everything from the meals to the guests comfort was of a high standard. We are in a very good position in town ( infact we couldnt be any closer to all amenities) which is an important factor for guests and I am glad you enjoy how central we are.

We look forward to seeing you again on your next visit!

Best wishes,

Caryn Dickson
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Canvey Island, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 31, 2012

We attended the solo world Dance Championships at the Winter Gardens in August. The hotel staff were very helpful and friendly and nothing was to much trouble. The room was clean and tidy and visited by he maid every day.Although our intinery only allowed us to sample the breakfast it was always hot and varied and good qaulity.There were twenty one of us in our party and we have already decided that for next years competion we will be returning to the Adelaide ! Excellent Value for money!

  • Stayed August 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
adelaidehouse, Manager at Adelaide House Hotel, responded to this review, September 6, 2012
Dear Guest,

Thank you for taking the time to write us a lovely review. We are glad you enjoyed your stay with us. The hotel is very popular with dancers and with us being directly opposite the Winter Gardens, it is very convenient ! We look forward to welcoming you back again for your next Competition in Blackpool !

Best wishes,

Caryn Dickson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Omagh, United Kingdom
Senior Contributor
30 reviews 30 reviews
11 hotel reviews
Reviews in 18 cities Reviews in 18 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed August 21, 2012

stayed for 5 days in hotel was very friendly and clean food was very good staff very helpful rooms are a little small but clean but its a hotel and u only be in the room for nights as was out or at the hotel bar listening to the entertainment laid on by the hotel staff very good had a few laughs with at dinner and breakfast would recommend to friends
mr and mrs murray

  • Stayed August 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
adelaidehouse, Manager at Adelaide House Hotel, responded to this review, August 23, 2012
Dear Guests,

Thank you for your lovely review. We are glad you enjoyed your stay with us and your comments have been passed onto the staff.

We hope to see you again sometime.

Yours sincerely,

Caryn Dickson
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Adelaide House Hotel

Address: 66 - 68 Adelaide Street, Blackpool FY1 4LA, England
Phone Number:
Location: United Kingdom > England > Lancashire > Blackpool
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant
Hotel Style:
Ranked #11 of 74 Hotels in Blackpool
Price Range (Based on Average Rates): $
Hotel Class:3 star — Adelaide House Hotel 3*
Number of rooms: 46
Official Description (provided by the hotel):
Adelaide House Hotel has been owned and personally run by the Dickson Family for over 45 years. We pride ourselves on a warm welcome, cleanliness, excellent food, comfortable modern rooms, wonderful service from friendly staff and value for money. We are the closest hotel in Blackpool to all amenities, being directly opposite the famous Winter Gardens and Hounds Hill Shopping Centre. Less than a 5 minute walk to the Theatres, Blackpool Tower, Piers, Beach, Promenade and Bars. We take mainly over 55's (discounted rates), families, couples, singles and delegates for the Winter Gardens, (Dance Competitions, Magicians Conference, USDAW etc). We do not take Stag or Hen nights. We offer Bed, Breakfast and a delicious choice of homemade Four Course Evening Meal and we also offer a Bed and Breakfast tariff. We have two comfortable lounges, one with TV, Pool table, darts board and playstation. ... more   less 

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