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“Cracking week!” 4 of 5 stars
Review of Cragwood Country House Hotel

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Cragwood Country House Hotel
3.0 of 5 Hotel   |   Eccelrigg, Windermere LA23 1LQ, England   |  
Hotel website
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Hotel amenities
Special Offer
Summer Midweek Offers
Ranked #1 of 19 hotels in Windermere
Nottingham
Senior Contributor
40 reviews 40 reviews
20 hotel reviews
Reviews in 23 cities Reviews in 23 cities
29 helpful votes 29 helpful votes
“Cracking week!”
4 of 5 stars Reviewed January 26, 2013

We were lucky enough to get sent here for a week as part of a training programme.

I was in Room 6, in the old part of the hotel, which was a huge room but in need of decoration. Floral wallpaper and an avocado carpet weren't particularly appealing but the beds were comfortable which was the main thing! The bathroom was fairly small, but always clean and had obviously just been refurbished.

The food at Cragwood, and it's sister hotel Merewood, was fantastic. I have allergies and they dealt with this without any fuss whatsoever, providing me with some of the best free-from foods that I've ever tasted. The rest of the group was also kept happy with a wide range of food and we regularly left the dining area feeling stuffed three times a day.

They also had a well stocked bar, but only at well above average prices (£3.80 for any pint). Needless to say, it still got used a fair bit!

The grounds are lovely, extending right down to the lake which I imagine is a sight in the summer. It was under several inches of snow when we were there, picturesque nonetheless.

  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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442 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (132)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Newcastle upon Tyne, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed January 24, 2013

Just back from a weekend in the lakes and we stayed at Cragwood country house. Not having stayed here before we looked at the trip adviser reviews and their own website.

When we arrived we thought we had the wrong hotel. The main carparkl to the hotel is at the rear of the building. The rear of the building is an extension that has been added on to the beautiful front of the house.

As we checked in the front desk advised that the hotel was basically in two parts, the front being the lovelly old country house that you see in the pictures on their website. And the back, of the hotel a modern addition.

We were show to our room, walking past the dining area that wouldnt look out of place in an old peoples home. We were shown into our room which was just your average basic travel lodge decor and style. We paid £100 for the room for one night which we think is very steep for the room. It was clean and ahd the facilities you would expect but it was very basic and needed modernising. We had granny bed covers and a pinky beige bathroom suite. Also the room was boiling hot all night, we turned the heating down but made no difference.

The following morning went for breakfast. Walking down to the 'Old peoples home' dining area we walked past towels and bedding strewn across all the floors. Obvioulsy the rooms have to be changed but this was around 9am and there were literally piles or dirty sheets on the floor. this didnt look good.

We got to the dining area for breakfast and we were escorted by a member of staff 'to the other breakfast room' we were taken through the hotel kitchens to the front of the house. This side of the house was completely different to the side we were staying in. this front of the house was the original historic building, It had lovely open fires, large seating areas with views out to the grounds and was lovely. Just what we expected from the details on the website. We had a lovely english breakfast whilst enjoying the view.

After breakfast we went back through the kitchen to the 'travel lodge' side of the property, past more abandoned bedding along the hallways and into our room. To our suprise we found that our once double bed had been changed into twin beds and had been made up. Now I find this slightly odd and a waste of the staff time as we still had 2 hours until we had to check out, so the room was still ours and we dont know why they decided to change the beds around and change the sheets. very bizarre.

All in all I would say if you can get a room at the front in the original part of the property, I would recommend the hotel. But if you get a room in the new part of the hotel I cannot recommend staying here and would advise you to look at the numerous B&B's here instead. The grounds of the hotel and the service were good but I dont think I will be staying in this hotel again.

Room Tip: Make sure you get a room in the old part of the hotel.
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  • Stayed January 2013, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rob T, TripAdvisor Co-ordinator at Cragwood Country House Hotel, responded to this review, February 12, 2013
Dear LB1811,

Firstly I would like to thank you for your review of your recent stay with us. We appreciate your feedback.

I am very sorry that the room you stayed in was not up to your expected standard. We are currently in the middle of a refurbishment of all of our bedrooms and reception lounges.

Coincidently the room you stayed in is at this present time being refurbished.

The corridor though the kitchen is unusual yes, but however this gives you the opportunity to speak to our friendly staff, and see the chef creating the dishes you find on our dinner menu.

Maintenance has now resolved the issue with the heating.

Thanks once again for you review.

Kind Regards

Rob
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kendal, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 20, 2013

We took 20 family members and friends to the Cragwood for Sunday lunch for my 70th. birthday. The lunch was spectacular, and the staff made us feel very special. The whole atmosphere of the Cragwood Hotel is first class, and service outstanding, We would recommend this place as the place to eat and stay.

Terry P

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wigan
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 15, 2013

we have stayed here a few times and each time we loved it , and recommended it to family members who have gone on to love it as much as us , The settings, the food , the staff are first class , nothing is too much trouble for the staff and they make you feel very welcome, the service is outstanding , i have stayed in the new part of the building and the old part with 4 poster bed and amazing views , as much as i love it here and would come again in a heartbeat it could do with some refurbishment to the bathrooms ect

  • Stayed March 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed January 10, 2013

We stayed in the Cragwood hotel for one night just after New Year along with my family and dog !
The hotel is wonderfully situated on the banks of Lake Windermere and benefits from a fun trail around the hotel, down to the water's edge that is perfect for stretching the legs of the kids and the dog.
With the hotel reception housed in the newer part of the hotel (80's extension??), you could easily miss visiting the beautiful old part of the hotel where you eat dinner, if you were staying on a BB basis and staying in the new part of the hotel.
Comfy large sofa's, roaring log fires and high ceilings, it is easy to understand why this hotel is frequented by so many groups / families over Christmas as a place to celebrate.
Whilst we did not experience the full menu, due to the fact that we were overcoming the excesses of a large Scottish New Year, we did eat in the restaurant and have the pleasure of eating some of their delicious food. Well presented good portions and certainly would not be out of place a good quality London restaurant. When it comes to breakfast, 10 out of 10 for a wide choice of cereal, croissant, Kippers and full English!! As for the staff, they could not be more helpful and made our stay very easy.
Overall if you are looking for a comfortable charming base that is kid and dog friendly, next to the lakes, then this is it!!!

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Antonio, Texas USA
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 8, 2013

Superb in EVERY detail....a heartfelt thanks to the incredible Philip, Louise, Richard,Andrew and all the team that made our holiday Unforgetable!!!!! There are NO words to credit them enough...from our comfy, immaculate rooms (3 to be exact) which were cared for by the loveliest ladies to every request and detail taken care of...roaring fires, wonderful meals (meeting special requests of picky American children), the most breathtaking lake views....and the amazing firework production put on by the most amazing host...the One and Only, Philip!!!! Better than Disney!!!! We never wanted to leave...from Philip's warm welcoming (even as we unloaded 16pieces of luggage!) to his final goodbye with Louise and staff by his side...all I can say is we traveled a long way for this holiday and it was worth EVERY mile...we all hope to come again ASAP!!!! Our best vacation ever! Thank you All for giving us forever memories...the girls (ages 5 to 12) call it home and we consider the team family! The Martelli Family, USA

Room Tip: Rm 4 new part was great for the girls! They loved it!
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liverpool, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 7, 2013

Thanks to all the team at Cragwood for making it a wonderful stay. The hotel is in fantastic location with amazing views and the staff couldn't have done any more. Our six month old cocker spaniel pup was made very welcome and enjoyed his first hotel stay and first trip to the Lakes. The service was fantastic, staff were very friendly and our room was comfortable and overlooked the lake. The full breakfast was delicious too. It was so relaxing after our walk to come back and sit in front of the roaring fire with my husband and the pooch - and a glass of wine in hand. We'll definitely be returning and recommending this hotel to our friends.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Cragwood Country House Hotel

Address: Eccelrigg, Windermere LA23 1LQ, England
Phone Number:
Location: United Kingdom > England > Cumbria > Lake District > Windermere
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#1 Family Hotel in Windermere
#1 Business Hotel in Windermere
#2 Romantic Hotel in Windermere
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — Cragwood Country House Hotel 3*
Official Description (provided by the hotel):
Nestled on the shores of England’s longest and most beautiful lake you will find Cragwood Country House Hotel.Set in its own secluded, twenty-acre estate of beautiful landscaped gardens and woodland and with stunning views overlooking Lake Windermere, it’s hard to resist a relaxing Lake District break at Cragwood. As soon as you step through the front door of this beautiful country house, you’ll discover an oasis of comfort, warmth and relaxation.The informal and friendly service is so good you’ll hardly notice it. It’s our job to make you feel at home…which isn’t hard once you sit back and unwind in one of our cosy lounges or drawing rooms and take in the spectacular lake views over a freshly brewed coffee or maybe a glass of chilled wine.From the mouth-watering food and drink to the stylish and comfy bedrooms, a short break at Cragwood will leave you feeling pampered, stress-free….and wanting more.If you are looking for the perfect Lake District hotel then look no further...you have just found us! ... more   less 
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Also Known As:
Cragwood Country Hotel
Cragwood Country House Hotel Windermere, Lake District

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