We stayed one evening between Christmas and New Year in the Penthouse Suite. I admire the effort the owners have put in to create something special in an old building. Our room had both a sauna and jacuzzi bath and plenty of space. The Penthouse is in the attic and so has sloping ceilings, my husband is 6'2 and just about managed. It was no issue for me! The room was clean, with Molton Brown toiletries. I advise guests to bear in mind this is a old building with partition walls etc and so can't be compared with a sleek new build. Unfortunately, the shower had no water pressure at all and is situated over the jacuzzi bath which tricky to climb into over the taps despite the step. I love tv in the bath...my idea of heaven!
We dined with friends of ours who were staying at Aphrodite's Lodge, the sister hotel. THe food was lovely and all in our party were pleased. The only downside was the service, my husband ordered medium rare steak which came virtually blue, this in itself wasn't an issue as its easily rectified. The waitress asked if our meal was okay before we had even had chance to try it properly and when he asked for it to be cooked through more she snapped 'and that is why I asked you if it was ok!'. She huffed and puffed throughout service. Also, we had to preorder and had been asked to pay up front. We didn't do this as my husband refused to pay for something we hadn't yet had and the hotel couldn't provide a menu - we asked for this to be emailed but it never arrived. Breakfast was similarly odd with nice food, atmosphere in the dining area etc but stilted service. When my husband asked if there was brown sauce instead of just passing it from the buffet table which she was stood next to the waitress told him it is here for you to come and get if you want some. We had to laugh, as did the couple next to us.
The gentleman in reception was very good, helpful and pleasant. Check in was smooth although we did have to read terms and conditions and sign these which I have never had to do before anywhere. It was awkward and unnecessary given we had booked online and prepaid for the room.
Iron out the niggles and the hotel could be great.
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- Also Known As:
- 21 The Lakes Windermere
- 21 The Lakes Hotel Windermere
- 21 Lakes
- Windermere Boutique Hotel Lake District