Oasis Whinfell is on our doorstep and the children love it and it is great for them so how can you say no. However, children dont understand the cost, cleanliness, state of the beds, etc, etc. We have stayed in all kinds of lodges and every time they have been under-equipped and basic for the price. If you are in a party of 8 and are staying in a 4 bedroomed lodge you get the same sized fridge as a 2 roomed lodge, which is tiny - Our icebox this time was totally iced up so no room for so much as a pack of peas.

Because of the disasterous experiences we have had dining at Oasis in the past, this time we decided to cook our own meals - but where do you put all the fresh food??

Even the executive lodge which we paid a fortune for one year had mould around the bath, sheets that didnt fit the bed, stale duvets. Ghastly! If you are a family of 5, booking activities can be horribly expensive and not good value for money either. This visit, the fencing activity was good but couldnt get upstairs with the pram because disabled lift broke down and I was locked in as no way to release the door from inside so had to bang loudly until someone heard me and let me out. 2 very nice members of staff came to my rescue and helped carry the pram up the stairs whilst I carried all the bags, coats and other gear. Considering the sheer number of prams and pushchairs - why isnt there a proper lift?

There were no towels on arrival even though they were included in the price of the lodge. Staining on the bathroom ceiling over the bath was unpleasant.

The showers are an accident waiting to happen because even after 10 years they are still not thermostatically controlled so water temperatures are uneven - and certainly hot enough to scald a child if someone were to turn a tap on elsewhere in the lodge. There should be a warning notice in the bathrooms pointing this out.

I'm writing this today on arriving back home because I have just heard that the pool was closed a couple of weeks ago due to a sickness bug at the site. 2 of our children were violently sick last night and 2 others are feeling very unwell. We had a 3 month old baby in our party this time and there were so many tiny babies in the pool and pregnant women.

If Oasis were in full knowledge that this bug existed then they had a duty to inform holiday makers before arrival so that families with small children could make an informed decision whether or not to risk their health.

Our family is supposed to be travelling to the Isle of Mull on Monday morning, by trains and boat, a journey of 5+ hours. This is already booked and paid for. I will be livid if we can't go because we were denied prior knowlege of the Oasis bug and really, really angry if someone is sick on the journey - what a nightmare

The basic concept of Oasis is great but why can they still not get it right despite company takeovers.

I think I have said a final goodbye to Oasis - enough is enough.

We booked a week long family holiday at Center Parcs Oasis Whinfell for my husband and 2 children aged 11months and 2 years old. We arrived on Friday 17th March and had prebooked an Executive Cumbrian Lodge - No. 41 Seven Pines. The lodge was filthy. Mould in the shower, the previous occupants soap was still in the shower!! The floor in the kitchen was black with dirt. My daughters sleepsuit was black after playing on the floor. We complained several times with no action taken for almost 48hours, finally on the Sunday we were moved to a different lodge. However we were now worried as we had witnessed 2 people being sick in the pool complex, one woman caught it in her hands!! We quickly left the pool area, but stopped for lunch at Cafe Refresh, where they were trying to clean up sickness on the floor and tables. On Sunday night my daughter became violently ill, by Monday morning my 2year old son was ill. I rang the on site nurse for advice and was informed there was an outbreak of winter vomiting virus, and we were unfortunate victims. Apparently the virus had peaked at the site 2 weeks ago and the situation seemed to have improved until this weekend!!! Needless to say I was furious our holiday ruined and our 2 children very ill. We decide to leave and make the 5 and a half hour journey home. Since our departure my husband and I have also become sick and my 11month old daughter has been to the doctor and is still unwell. Initially we were offered a free return break, however this was unsatisfactory and we have since secured a full refund for our weeks holiday. Notwithstanding the virus I found the executive accommodation to be of poor quality, dirty, worn and tired. The food onsite is uninspiring and mass produced. Not somewhere we will be visiting again.

Recently stayed in an Executive Cumbrian Lodge, the accommodation was comfortable, however, the whirlpool was not clean on arrival it was greasy, the dishwasher did not thoroughly rinse the pots and alot of the bed linen was torn and thin. The carpets were in need of a good clean.

There were seven of us in the party, two of which went down with a sickness bug on the Saturday night and an emergency doctor was called which put a dampner on the holiday. The security staff/medical team were helpful on site. Extra cleaning stuff/towels were brought to the villa without being requested. We found out on our departure that there had be 50 reported cases of the sickness bug that weekend!

We found that some of the facilities were not all available, two of the children's slides in the pool area were closed, the laser clay shooting was not available.

All the meal's when we ate were good, but the service was lacking at times.

A good time was had by those that were not ill, but we thought that there were things that needed smartening up.

we were given a weekend stay at whinfell as a combined family birthday and christmas present, we took the advice of some forums and checked in early then went for a swim and then went back to the lodge later to take all our bags and stuff in. the site is very idylic, we were in 'three oaks' and the forest setting is fantastic and as a place to stay the accomodation isn't too bad in winter as it only worked out at roughly £25 a night but once you start to add on all the extras then the price does seem to escalate a little. our biggest problem was that while myself and our son were out cycling on the first night at around 8pm another group of people walked into our lodge while my wife was on her own with our two year old, they were booked to arrive on Feb 27th (they had arrived a month early!!) and were issued keys at the check in and then turned up in our lodge, suffice to say the holiday was not much fun after that, we had a very nervous six year old who was almost expecting the door to open and more people to walk in whenever he heard noises outside. centerparcs assured us that the original keys we were issued would no longer work since the other family had used their keys but they did work, they told us the other family had their keys since 2pm so in theory could have come into our lodge before we got there or worse still when we had put our bags in and our belongings, ipods, camera etc. i have waited until now to post this comment to give centerparcs a chance to sort out problem but a month after we left and lots of emails and phone calls there still has been no response from them. at the time they said they would give my wife a spa day as compensation or a family go at ten pin bowling (£12) but as we explained to them we booked the things we wanted to do and did not want to fill the days too much. this could have been an excellent holiday, it was something we were very much looking forward to and it's a shame thet this rather large cock up spoiled it, more annoying is that centerparcs seem to not want to contact us even now to sort it out