“I really thought this was great to start with, but its no longer based on last two visits?”
This is my second review of this cafe- we loved coming here two years ago, but things have changed in a negative way. Today the service was awful. The waiter seemed to balls everything up. He didn't have a clue. For example he brought out trays of food to wrong tables around us several times, brought such a small amount of butter, we had to immediately ask for more. We ordered olives- they came in chilli oil- lovely but not warning us meant our young daughter wouldn't touch them. She normally loves them. He got drinks wrong etc etc.
We asked for food from kids menu and asked for some veg with her sausage beans. Any would do. The waiter came back to say they can't do veg. I was surprised as not a small place and has a chef and it can't be that unusual request. Dishes contain veg etc. bizarre! Just want my child to have some goodness in her food. Plenty of kids/babies there and even have loads of books and toys. The waiter clearly had no common sense and he kept coming back with suggestions which were not cooked veg, then eventually gave us raw carrot offer- I said we'd like it boiled and then it would be perfect- didn't come and waiter getting stressed being bounced back and forth between us and awkward and perhaps unwise/stubborn chef.
There were some lovely staff who seem to have left especially this really lovely mature lady, who was very good with people esp kids and friendly and knew what customers wanted and needed - the opposite of some of the young waiting staff, who would be better washing up frankly as every single transaction with ourselves made us feel annoyed eventually.
The menu had run out quite a few dishes. The chilli dish used to be amazing and this has gone down the pan in quality. The koftas were dry. The Guinness cake lovely, but getting it with a ball of ice cream was a mission and a half. It's not unusual to have cream or icecream with a desert. I began to feel like they thought I was an awkward customer. Will give one more chance unless they work out who did this review! May think about trying somewhere else next time we are over here. Not giving up just yet and perhaps I am being harsh.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.