A two day break in a Summit room seemed relaxing and ideal. The hotel was old fashioned but clean. The room was acceptable apart from the fans just outside the window which rumbled and clanked all night keeping us awake. A complaint to reception the next morning resulted in an apology and an explanation that the fans, for the kitchen refrigerator, should have been switched off when the chefs finished work for the night. We were assured it would not happen again. Before going to bed on night two we reminded reception and the hotel manager and were assured it would not happen again! Guess what? Another sleepless night listening to fans! In the morning the receptionist was again apologetic but the manager was unavailable. I asked that he rang me when he was available. That night another receptionist rang me at home, apologised and said that on behalf of the manager she could offer me a nights accomodation. What ever happened to customer contact by management. Definitely not staying there again!!
- Official Description (provided by the hotel):
- Set in the picturesque market square of Keswick, this hotel is the ideal base to enjoy the area and all it has to offer with stunning lakes and fells on the doorstep. Be welcomed by friendly and attentive staff and enjoy comfortable bedrooms including several family suites and feature rooms. Delicious food is served all day in the conservatory overlooking the square and the cosy lounge bar. In 31 The Square restaurant enjoy the best local ingredients freshly prepared by Head Chef and his team. There is also a quiet resident's lounge and function room. Free parking and WiFi throughout. ... more less
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