I was excitedly trying to book two rooms in this guest house for a short walking trip with my nephew, after having read such wonderful reviews and hearing great things about it - and loving the area. Unfortunately, I found the owner's attitude dismissive, unwelcoming and downright rude. The owner was initially very welcoming, especially since I offered to pay the entire cost in advance; this was until I requested an email/invoice detailing the full costs, since my nephew's social worker was arranging for Social Services to contribute towards the cost. The owner then insisted that we were not welcome, and claimed she was 'unhappy' that the situation was not 'upfront and honest'. Does the owner assume that my nephew (17 years old) is some sort of teenage tearaway? Out to vandalise and terrorise the good folk of the Lake District? (What kind of self-respecting teenage rebel would go on a walking holiday with his auntie?) Even on my repeated offer to pay upfront the owner refused to accept our custom, in spite of my calm, measured and polite response to what seems to me a prejudicial attitude.
- Official Description (provided by the hotel):
- Avondale Guest House is a traditional Victorian townhouse located less than 2 minutes walk from Keswick town centre. We have 4 Doubles, 1 Twin and 1 Single room. All rooms are fully refurbished with en-suites. Visit England Breakfast Award 2012&2013. Full English, Scottish or Vegetarian cooked breakfast is included in quoted rates. Special diets catered for. Free Wi-Fi available. ... more less