My partner and I were travelling to Scotland and thought stopping at Kendal roughly halfway would be a good idea.
The room was pre booked and it was late by the time we arrived. Travelling from the south in the dark it was easy to miss; and we did, and we were disappointed to find no restaurant facilities nearby. Thus we had to get back in the car and travel into Kendal and take pot luck.
The room was spartan to say the least, it was hot and suffered traffic noise, the bath had no plug there was no phone, no mattress cover, just a sheet, and the double bed sagged in the middle. Then later on the car park security lighting came on and illuminated the room.
By next morning we decided that on our return home journey we would stay elsewhere and it was worth sacrificing the £72.00p I had paid in advance.
In summary this has got to be one of the worst hotel experiences we have ever endured.
As usual my yard stick is would I recommend this to a friend, not likely or even my worst enemy - go somewhere else!!
Go some where else
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
October 22, 2013
Thank you for your review Micheal B. We are really sorry to learn of your disappointment with the temperatures in your room, unfortunately we do not provide air conditioning in all of our hotels as a brand standard, however in an attempt to make our customer’s stay more comfortable we do offer fans. These are available from reception on first come first serve basis. We also attempt to reduce the noise outside of the hotel by having double glazing and insulated windows. We regrettably do not provide phones in our rooms as a brand standard. We’d like to be able to contact you to find a resolution. In order for us to do this please could you visit our website and use the Contact Us button to tell us more and when doing so please indicate you have left a TripAdvisor review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.