We wanted to go away for a few nights for our wedding annivesary, and liked the look of this hotel - but when we tried to book it using the various hotel booking sites it showed no availability - and by chance I went on to the hotel's website which showed there was availability and we got a really good rate for two nights half board and one night b and b.
The hotel has a covered car park (free for guests) and we were met by a cheery receptionist and were told we were on the 4th (refurbished) floor, but unfortunately the lift was broken but would be fixed by tomorrow. We huffed and puffed up four flights of stairs - but the room was lovely - has ample size flat screen tv on the wall, ironing board and iron, tea and coffee, toiletries, hairdryer, and we had a king size so excellent bed size and plenty of pillows which a lot of hotels don't manage to provide. There was also plenty of storage space. However . . . we know the Lake District doesn't have many heatwaves and we picked the right (or wrong!) weekend to go, but our heating was on full and the towel rail in the bathroom threw out enough heat to heat a small country! The window only opened a few inches and it was like a sauna in our room!
Anyway, broken lift and room like a sauna aside, we went down to dinner - and wow, what excellent excellent food - could not fault it, or the service, and could not praise it enough. Wonderful wonderful, and compliments to the chef and kitchen staff.
Breakfast was nice, we were welcomed and asked if we wanted tea, coffee, toast - and everything else was buffet. Cereals, juices, continental, pastries and cooked served buffet style. Oh how nice to serve ourselves so I could make a breakfast where bean juice doesn't mix with egg, and make sure there were no mushrooms on my plate without having to explain it all to someone serving me. Full points yet again to the kitchen staff.
Unfortunately the lift was not fixed the next day, (or the next or the one after that) and I suffer with MS and asthma and really struggled to go up and down four flights of stairs. I do not doubt for one moment that if we had asked to be moved the hotel would have found us a lower floored room, and if I had known the lift would not have been working for our whole stay I would certainly have asked when we first booked in, but each day we were told 'it will be fixed tomorrow' - I later found out (at checkout!) they were waiting for a new cable that had to be ordered.
We made use of the swimming pool and jacuzzi, not huge by any means but certainly adequate for the hotel and a nice bonus if you are staying there.
One of the comments I read on here moaned about dirty mugs and spoons in the bedroom - I checked ours on arrival - and ours were spotless, In fact the whole room was spotless - no complaints at all about that - but sadly on our second day the tea and milk weren't replenished so poor hubby had to go up and down four flights to request more - still, I am sure the exercise did him good after all the excellent food we were eating there. He had a similar trip when our room key did not work and needed to be reset - more exercise up and down the stairs!
We eventually asked if our bathroom heating could be turned off as we could not find a way to do it, and it was turned off thankfully. We also asked if we could borrow a fan which was eventually provided, and did make a lot of difference. If you are staying there while it is warm, it is worth requesting one to be in your room.
The bar is a nice relaxing place, with two rooms and a balcony outside overlooking the River Kent - with ducks and fishes to sit and watch. It serves some rather nice real ales (for you CAMRA members!) as well as all the usual drinks and a good selection of food. One minor complaint here, while we were there the barmaid often was not behind the bar, and one night I stood there for 15 minutes waiting to be served, then gave up and sat down without a drink! I wasn't alone either, at least two other people did the same. There is a rather pleasant pub a few minutes walk away called the Castle if you fancy a change.
From the hotel it is an easy stroll over the bridge into Kendal, and just a few minutes walk to the shops and market - and it goes without saying that you are fairly close to get to Windermere and other places. There was an open top bus going past regularly that I am sure goes up past Windermere.
Oh, just in case you had forgotten what I had said about the food being excellent - let me remind you - the food is excellent!! On our last night when we were only b and b, and could have eaten anywhere - we decided that nowhere local would be that good, so still ate at the hotel yet again!
Yes, I seem to have had one or two gripes - the lift not working (one of those things could happen anywhere), no tea and milk and an absent barmaid, and oppressive heat with the heating on full, oh and someone on our floor left their used room service plates outside our room where they stayed for over 24 hours till we mentioned it to reception, but please please don't let that put you off staying here. It is genuinely a really nice hotel where all the staff are pleasant and welcoming, the food, well you know what we thought of the food!, it is clean, has wonderful views from all the rooms, even lets dogs stay although we did not see any. We will certainly stay there again next time we are in that part of the world and hopefully that will be soon :)
- Official Description (provided by the hotel):
- The Riverside Hotel is situated on the banks of the River Kent in Kendal only a short walk from the famous Lake District market town centre. The hotel is conveniently situated for all the Lake District attractions and is only a ten- minute drive from Lake Windermere.The hotel has 48 en-suite bedrooms plus two suites one of which has a four poster bed. All the bedrooms have river view and include hospitality tray, freeview television, free wifi, direct dial telephone, hairdryer and ironing facilities. Free parking is available to residents. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Priceline, Despegar.com, TripOnline SA, EasyToBook, Odigeo and Tingo so you can book your Riverside Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Riverside Hotel Kendal, Lake District