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“Outstanding Stay” 5 of 5 stars
Review of BEST WESTERN PLUS Castle Green Hotel In Kendal

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BEST WESTERN PLUS Castle Green Hotel In Kendal
4.0 of 5 Hotel   |   Castle Green Lane, Kendal LA9 6RG, England   |  
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Hotel website
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Hotel amenities
Ranked #1 of 17 Hotels in Kendal
Kirkcudbright, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
“Outstanding Stay”
5 of 5 stars Reviewed November 8, 2012

Our return stay at Castle Green exceeded all our [already very high!] expectations. Our friendly welcome at reception made for a good start, and was followed by a superb treatment in the Spa faciliies - full body massage is highly recommended. The main restaurant offered an excellent meal where the quality of food is outstanding value for the price. Our Executive Room ensured a luxurious stay, and the price difference beween a Sandard and Executive Room makes the extra cost exceedingly well worth while. The staff are outstanding in the friendly, personable service they extend - particularly to be commended are the Hotel Manager and restaurant Head Waiter who excel themselves in their happy, "nothing is too much trouble" care of hotel guests..We'll be staying again and would recommend the hotel to anyone.

Room Tip: Our Executive Room had a huge bay window overlooking the garden with plush purple sofa to enjoy the...
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ben M, General Manager at BEST WESTERN PLUS Castle Green Hotel In Kendal, responded to this review, November 10, 2012
I am delighted that you had such an enjoyable stay with us. The Executive rooms are very popular and I only wish we had more than four!!

We look forward to welcoming you to the hotel again

Ben Mayou
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1,020 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (260)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Italian first
  • Spanish first
  • Any
English first
Adrian, Michigan, United States
Senior Contributor
31 reviews 31 reviews
5 hotel reviews
Reviews in 13 cities Reviews in 13 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed November 8, 2012

A very comfortable hotel in the Lake District of London sitting on 14 acres of land with great views. The hotel is modern and comfortable with spacious rooms and friendly staff. You can relax in the cozy pub or walk around the acreage.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ben M, General Manager at BEST WESTERN PLUS Castle Green Hotel In Kendal, responded to this review, November 10, 2012
In recent years we have developed our very own woodland walk within the hotel grounds. For those feeling brave we also have 'Vertical Air' which as the name suggests means getting up into the trees!! Check out the hotel website to find out more!!

Ben Mayou
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Carlisle, United Kingdom
Senior Contributor
40 reviews 40 reviews
22 hotel reviews
Reviews in 24 cities Reviews in 24 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed November 5, 2012

Had a great stay here. a wonderful room overlooking the garden, well worth the upgrade, delightful treatments in the spa and a lovely bar area serving really good sandwiches and snacks. The team couldn't do enough for you and were very friendly, easy to park and close to the lovely town of Kendal with lots to see and do - or just relax in the hotel and re-charge your batteries.
Service in the restaurant was excellent and it is well appointed, would prefer personally a simpler menu but this is available in the pub or the lounge.

Room Tip: Garden Facing rooms are lovely and would recommend the executive rooms, they are very comfortable
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  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ben M, General Manager at BEST WESTERN PLUS Castle Green Hotel In Kendal, responded to this review, November 10, 2012
We are very fortunate to have a very loyal and hard working team here at the hotel. Our five year club (those who have completed at least five years service at Castle Green) is now upto 50 members!

Ben Mayou
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Nottingham, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed November 5, 2012

my husband and i have been going to castle green for a number of years for our wedding anniversary then increased to twice a year, the rooms are comfortable the meals in the main restaurant are very good and the desserts are very hard to resist , it also has its own pub in the grounds which also serves very good food, they are set in wonderful grounds, the hotel has its own gym with swimming pool and spa which is available to hotel guests. very friendly and helpful staff.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ben M, General Manager at BEST WESTERN PLUS Castle Green Hotel In Kendal, responded to this review, November 10, 2012
Thank you for taking the time to share your positive experiences of the hotel over the years.

Ben Mayou
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stafford, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 4, 2012

This was our second trip to the Castle Green Hotel on the outskirts of Kendal. The hotel is in a good position on a hillside overlooking the town and with the Lake District mountains in the distance.
We had the same room as last time ( room 265) which was clean, well furnished and comfortable.
We stayed for two nights and ate each evening in the adjacent "Alexander's"pub, which was excellent.
Breakfast in the restaurant was good..we could not fault the food and , although busy in the restaurant, we did not have to wait for a table.
Staff in the hotel were polite, friendly and efficient.
we will definately be going back.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ben M, General Manager at BEST WESTERN PLUS Castle Green Hotel In Kendal, responded to this review, November 10, 2012
Many thanks for your review, we look forward to seeing you for your 3rd visit to Castle Green!!

Ben Mayou
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester
Top Contributor
92 reviews 92 reviews
86 hotel reviews
Reviews in 71 cities Reviews in 71 cities
72 helpful votes 72 helpful votes
3 of 5 stars Reviewed October 31, 2012

My husband and i stayed for one night in a standard room quite recently and we were surprised at how much it cost for only a three star property.

The room was of an adequate size with a comfy bed and reasonable sized bathroom with shower over bath. The room had tea and coffee making faciliites and access to WIFI which was a bonus. The only downside was it wasn't brilliantly soundproofed.

All in all we had a very pleasant stay and the only real negative was the poor impression we were left with the following morning after breakfast. We arrived outside of the suggested "busy hour" in the guest information pack, however the restarant wasn't coping at all and there was a 10 minute wait despite the fact there were dozens of free tables. When we suggested that there was plenty of space, we were told the staff hadn't cleaned the tables, but then when we finally shown to a table, the tablecloth was filthy and had clearly not been changed all morning. All the tables are arranged very close together and staff squeeze past carrying far too many items on a tiny tray. As i went to get some cereal, one of the staff dropped the entire overloaded contents of their tray all over the floor behind me.

The food itself seemed okay, although we didn't try the cooked stuff, we were presented with some rubbery toast by a young waiter who almost dropped it on us as he was carrying too much and we didn't get the choice of white or brown bread, it was just delivered.

I appeciate there is a good leisure club at the hotel, which is probably reflected in the price but I would choose a local B+B next time.

  • Stayed October 2012, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ben M, General Manager at BEST WESTERN PLUS Castle Green Hotel In Kendal, responded to this review, November 3, 2012
We do try hard to be competitive in our market place with regards to pricing and we are very fortunate to have owners who continue to reinvest any profit into the hotel to enhance the facilities and standards.

I would like to apologise regarding your breakfast experience. Being such a busy hotel we routinely cater for upto 200 guests at breakfast which we wouldn’t be able to do if the service was always so poor. We are only human and therefore don’t always get it right. It is clear from your comments that this was a very bad day! I have discussed this matter with Joe our Restaurant Manager and he is addressing this with his team as a priority.

I was pleased to read that overall you had a pleasant stay but I have noted your comment regarding choosing to stay elsewhere next time. We do have promotional rates available during quieter times so I would encourage you to check availability and prices via our main hotel website before booking anywhere else. Our winter promotion this year is half price bed and breakfast which also includes a complimentary bottle of Prosecco if booked directly with us at the hotel.

Ben Mayou
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Lincoln, United Kingdom
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 29, 2012

This is our 3rd visit to the Hotel and hopefully won't be our last. The restaurant offers gorgeous meals with excellent service and the Alexanders pub has more down to earth meals but equally tasty, the steak was very succulant and the batter on fish/onion rings is amazing. Some of the rooms aren't very big and we were unfortunately intially given a room with a shower only which my disabled husband is unable to use but soon offered an alternative room. Staff are very friendly and several have been with the hotel for sometime whcih probably accounts for the good service.

Room Tip: Speak with the hotel to discuss your requirements, some of the larger rooms don't have views. Se...
See more room tips
  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ben M, General Manager at BEST WESTERN PLUS Castle Green Hotel In Kendal, responded to this review, November 3, 2012
Many thanks for taking the time to share your experience.

I was delighted to note that the team were able to move you to a room more suitable for your needs.

As you have mentioned we do have a very loyal team. In fact our Five Year Club are having their annual dinner in November. We now have 50 members of the hotel team who have completed a minimum of fire years service at Castle Green and are members of the club. In total they have 459 years service to the hotel!

We look forward to seeing you next time

Ben Mayou
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Castle Green Hotel In Kendal

Address: Castle Green Lane, Kendal LA9 6RG, England
Phone Number:
Location: United Kingdom > England > Cumbria > Lake District > Kendal
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Kendal
#1 Romantic Hotel in Kendal
Price Range (Based on Average Rates): $$
Hotel Class:4 star — BEST WESTERN PLUS Castle Green Hotel In Kendal 4*
Number of rooms: 99
Official Description (provided by the hotel):
Cumbria Tourism Large Hotel of the Year, 2014. Other Awards include Hotel & Team of the Year 2013 at local Business & Tourism Awards , Best Western Best Conference Venue 2013, Trip Advisor - Certificate of Excellence 2014 - No. 1 Hotel in Kendal. Independent, family-run Four Star Hotel situated in 14 acres of gardens & woodland, 5 miles from the M6 & 8 miles from Windermere. Extensive Conference & Banqueting facilities, 2AA Rosette Restaurant, Westmorland Pub in the grounds, health & fitness club and 99 bedrooms including four Executive, seven Balcony and three Family rooms. ... more   less 
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Also Known As:
Best Western Kendal
Hotel Castle Green Kendal
Kendal Best Western
BEST WESTERN PLUS Castle Green Hotel In Kendal Lake District

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