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“Great meal! Great service!” 5 of 5 stars
Review of County Hotel

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County Hotel
Station Rd, Kendal LA9 6BT, England   |  
Hotel amenities
Ranked #11 of 17 Hotels in Kendal
Kendal, United Kingdom
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
“Great meal! Great service!”
5 of 5 stars Reviewed February 13, 2014

This review is more about the County Hotel's restaurant experience than the stopping over experience, but if its on Par with the food, then I'm sure that too will be equally as good! Me and my wife live locally and heard that the hotel was wanting to push the fact it was wanting to get non-residents/general public in the restaurant as well as guests; so after my wife suggested it we went there for out tea (dinner if your southern!) We came around 6:30pm and we were quickly shown into the lovely restaurant dining room with nicely set out tables with proper place settings, after being asked if we'd like a drink/s from the bar. We were offered the daily specials menu freshly prepared by the chef and also the comprehensive 'every day' menu. From starters there were 4 or 5 choices from soup through to pate then the mains - proper British wholesome food! Local sausage, mash; Gammon egg and chips with ALL the trimmings, Lasagne, home made beef burger bun.....I went for Steak n ale pie, chips and fresh veg and my wife had Butterflied chicken fillet with a sauce. Service was prompt, efficient and the food quality was top notch. So were the hearty portions! Hot and tasty like it should be. we were made to feel most welcome by Kevin and Emma the managers and the girls waiting on.
It was perhaps a little quiet, but it is only February and they tell me they are only just starting the new restaurant service to the public. We shall certainly be spreading the word! (2 main meals came to £15.60 excl. drinks) Oh and the sign in reception from the local council food hygene standards award of 5 STARS was very comforting. Thank you to all at the County and good luck!

  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gemma A, Guest Relations Manager at County Hotel, responded to this review, April 11, 2014
Thank you for your feedback following your dining experience at our Hotel.

I am very pleased that you enjoyed your meal and that you were well looked after by our team.

Our menu has all your favourite dishes, something for everyone and great value for money.

Kevin and his team are dedicated to providing great hospitality along with good food and I am delighted that you found this to be the case.

We look forward to welcoming you and your wife back to The County very soon.

Many thanks & kind regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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152 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • Dutch first
  • English first
  • Any
English first
Birmingham, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 10, 2014

Best customer service ever experienced from Kevin nothin to much trouble
we r well travelled and stayed in 5* an Neva got this treatment breakfast was hot an fresh made welcome and not fotgetin taxi drive hospitality off cumbrians was 1st class x

  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gemma A, Manager at County Hotel, responded to this review, February 13, 2014
Thank you for your very kind review of your stay with us recently.

I was extremely pleased to read your positive comments and have passed these on to Kevin and his team who I know will appreciate the feedback. Your comments certainly reflect what we strive to achieve so thank you again.

We certainly look forward to welcoming you back to stay with us again at some point in the future.

With Kind Regards
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Barrow-in-Furness, United Kingdom
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 9, 2014

Just came back from a night in the country hotel. From the moment we walked in the manager made us feel welcome and the waiting staff at breakfast were lovely. Lovely warm place. Lovely room and very clean bedding n comfy bed. Thank you kevin for making our stay enjoyable and look forward to another stay in the near future

  • Stayed February 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gemma A, Manager at County Hotel, responded to this review, February 13, 2014
Thank you for your review of your recent stay with us.

I was pleased to read your positive comments and have passed these on to Kevin and his team as I know how much these are appreciated.

We certainly hope you will be back to stay with us again at some point in the future.

With Kind Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Norwich, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 12, 2014

Just back from our stay at the County hotel.We stayed for christmas and new year.Wereceived a warm welcome from kevin.Our room was clean and warm,the bedwas very comfortable and we slept well .the food was 5star quality served by cheerful and attentive staff.
coffee and tea always available (even after 8 mints! ) the entertainment was very good with something to suit most ages and tastes. Kevin (the manager was hilarious doing a tribute to Tina Turner !!! Father christmas arrived christmas morning giving all the guests a present>
new years eve was great fun with horse racing in the afternoon aswell as afternoon teas and cakes > nothing was too much trouble and kevin and his team should be congratulated for a job well done we will definately be back and highly recomend this hotel tony and trina

  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gemma A, Manager at County Hotel, responded to this review, January 16, 2014
Thank you for your very kind review of your stay with us recently.

I was extremely pleased to read your positive comments and have passed these on to Kevin and his team who I know will appreciate the feedback. Your comments certainly reflect what we strive to achieve so thank you again.

We certainly look forward to welcoming you back to stay with us again at some point in the future.

With Kind Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Norwich, United Kingdom
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 2, 2014

Just back from a fantastic Christmas break at County Hotel,Kendal as it was our first Christmas away from home and family we were a little bit worried what it would be like.But it was great Kevin and his team were the best !Yes it is a 2 star hotel but the warmth and friendliness we received from them could not have been better from a 5star hotel not to mention all the extras like a box full of fruit,sweets,biscuits cracker and other things which greeted us in our room on arrival.Food was excellent and lots of it ,entertainment was good .Kevin's friendly banter kept us all in fits of laughter I would highly recommend this hotel and hope to return in the near future

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gemma A, Manager at County Hotel, responded to this review, January 9, 2014
Thank you for your very kind review of your stay with us recently.

I was extremely pleased to read your positive comments and have passed these on to Kevin and his team who I know will appreciate the feedback. Your comments certainly reflect what we strive to achieve so thank you again.

We certainly look forward to welcoming you back to stay with us again at some point in the future.

With Kind Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Yorkshire Dales National Park, United Kingdom
1 review
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed January 2, 2014

After a recent stay at this "hotel" i would't recommend anyone to step foot in this place never mind sleep here, it was cold and noisy, the food was below par and i found the manager Kevin was very rude, unpleasant and sarcastic. I wouldn hate to have such a rude man in charge of my establishment! The only decent thing i would say about this hotel was the quality of the bedding, but the towels were very shabby!

Room Tip: Choose another hotel and avoid the manager!
See more room tips
  • Stayed December 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gemma A, Manager at County Hotel, responded to this review, January 9, 2014
Thank you for your comments, I am sorry that the hotel did not meet with your expectations on this occasion. We have genuinely received excellent feedback from other parties travelling to the County Hotel recently which is evident is the other postings on this site.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Norwich, United Kingdom
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 31, 2013

We have just come back from Christmas break and have had a fantastic time .The staff and manager( Kevin ) just couldn't do enough for us the food was fantastic also was the entertainment . It is a 2 star hotel but the service and friendlines of the staff were far better than we have had in some 5 star hotels .This hotels reputation will go far .Thank you all for a wonderful time we will be back .
A BIG basket of fruit and tea and coffe were in the room sweets and nibbles were where .This rates as one of our best holidays ever.
John and Rosanna Indge from Norwich hristmas 2013

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gemma A, Manager at County Hotel, responded to this review, January 2, 2014
Thank you for taking the time to provide us with your feedback, following your recent stay with us.

I was pleased to read your comments and have passed these on to Kevin and his team who will be pleased to read them.

We pride ourselves on the level of service and hospitality provided and your comments are certainly reflective of this.

We certainly hope you will be back to stay with us again at some point in the future.

With Kind Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about County Hotel

Address: Station Rd, Kendal LA9 6BT, England
Location: United Kingdom > England > Cumbria > Lake District > Kendal
Amenities:
Free Breakfast Restaurant Wheelchair access
Hotel Style:
Ranked #11 of 17 Hotels in Kendal
Price Range (Based on Average Rates): $
Number of rooms: 30
Reservation Options:
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Also Known As:
County Hotel Kendal, Lake District

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