I had the misfortune of choosing this pub for a quick lunch last Saturday. The sign outside said the pub was under new management so I shudder to think what it was like before.
We got a table in the upstairs part & ordered our food & drinks at the bar; the bar staff did not ask where we were sitting & nor was there a table number to give but we thought since it wasn’t a huge place they must know what they were doing – how wrong we were! After placing the order we became aware of all the mutterings of complaints from people who has been waiting well over an hour for their food already; the bar girl bringing out the meals had no clue who the meals were for or even if they were upstairs or downstairs and so people were shouting out their orders meaning that half of one order went to one table & the other to another whilst the poor people who’s meal it actually was didn’t get anything. It was a mess and the girl offered no apology whatsoever. A couple of tables left without any food & the ones that got the food were not impressed by the standard; cold, frozen veg, stodgy etc.
We were asked after an hour if we were waiting for food so we said yes & it was 2 pies & the girl said she would check with the kitchen staff…still nothing arrived & 45 minutes later she came back & asked the same question again only this time we were told that she thought we’d left already & that the meals had been thrown away. We were offered a refund on our meals or we could wait another ’30 minutes’ for more food to be cooked; since we’d been there 1hour 45minutes already & she really didn’t sound convincing about the 30 minutes we decided to leave & get the money back.
The guy behind the guy giving out the refunds who I believe was the landlord was extremely impolite & not at all sorry about the inconvenience; just having a laugh with his mates sat at the bar instead & he even had the nerve to slam our money back down as though we were being difficult.
Overall a complete shambles & I certainly won’t be going back.
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