We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Change of hotel worked for us” 5 of 5 stars
Review of BEST WESTERN Grasmere Red Lion Hotel

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Save
You added BEST WESTERN Grasmere Red Lion Hotel to your Saves list
BEST WESTERN Grasmere Red Lion Hotel
4.0 of 5 Hotel   |   Red Lion Square, Grasmere LA22 9SS, England   |  
  |  
Hotel website
  |  
Hotel deals
  |  
Hotel amenities
Special Offer
Save up to 50% off stays!
Ranked #10 of 12 Hotels in Grasmere
Morecambe, United Kingdom
Senior Contributor
38 reviews 38 reviews
10 hotel reviews
Reviews in 19 cities Reviews in 19 cities
37 helpful votes 37 helpful votes
“Change of hotel worked for us”
5 of 5 stars Reviewed April 24, 2013

We were originally booked into the Burnside Hotel in Windermere on a KGB two night deal with friends of ours, but the hotel had a coach booking and asked if we would move to their sister hotel, the Red Lion, in Grasmere. I thought it would have been churlish to refuse, so we moved, the offer of a bottle of wine would have been nice, as we were doing the hotel a favour, but that wasn't forthcoming, never mind, we can't all be good at customer service! It then took three phone calls to the Burnside to get confirmation of the change, by which time I was somewhat annoyed, still, the email arrived eventually.

However, on arrival at the Red Lion, the staff couldn't have been more helpful. The rooms were ready when we arrived, and though we were 2 hours early there was no issue with us checking in and unpacking.

The location is great, within walking distance of the pretty little village and Wordsworth's Dove Cottage, the museum, and The Gingerbread Shop! Lots of nice coffee shops and restaurants around and I would imagine in summer it is very busy. We had a lovely stroll around and also visited the church and the Daffodil Garden, very nice.

In the hotel are large public rooms which are comfy, with lots of sofas and seating areas, and had it been warm enough, a terrance with tables and chairs. The bedrooms are clean, modern and comfortable. The bathroom was small, but had everything you need and the water pressure was brilliant. The swimming pool is in the conservatory type room, nice size and big enough to swim lengths as opposed to just laze, and very pleasant, the sports equipment in the fitness centre is very basic, but it worked for us. Though it is in a small airless room, it is probably adequate for the type of hotel.

We had our evening meals in the restaurant, and it was fabulous. Four course with coffee at £20 on special offer was a bargain. Beautifully cooked and served, and the staff were very excellent, friendly and helpful, with nothing too much trouble. We had originally decided to eat only one meal there, but had both evening meals in, it was so good. The menu changes every day too. Superb.

All the staff from reception to housemaids, bar and cleaners were happy, helpful and very pleasant.

So the change worked for us, we did go to the Burnside as we had booked spa treatments, (incidentally, the facial was one of the best I've had,) but we all agreed we preferred the Red Lion!

Room Tip: There are some suites which are larger with seating area.
See more room tips
  • Stayed April 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grasmere R, General Manager at BEST WESTERN Grasmere Red Lion Hotel, responded to this review, May 24, 2013
Dear Guest

Many thanks for your wonderful rating!

Your comments are great and very rewarding for the team.

We hope you come back soon to us and thank you again for taking the time to share your feedback.

Kind Regards

Chris & Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

682 reviews from our community

Traveler rating
    302
    226
    93
    40
    21
See reviews for
109
396
15
19
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (186)
Date | Rating
  • English first
  • Japanese first
  • Swedish first
  • Any
English first
Newcastle upon Tyne, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed April 22, 2013

What more can we say about this hotel that hasnt all ready been said. From the second my girlfriend and i walked through the door to check in we were greeted by Amy, a happy, smiling face behind reception. Our room was fantastic with brilliant views of the fells front and rear. we then went for a meal at the lamb inn where yet again we were greeted by Tom and Adam behind the bar who make you feel at home. the meal was gorgeous (i would recommend the Fish And Chips) The next morning there was the breakfast with copious amounts of choice there was something to suit everybodys tastes, this was served up by Claudia and her team. Grasmere is only a small village but there is loads to see from Wordsworths 2 houses to a big lake of further affield a couple of caves. We would TOTALY recomend this hotel with great staff, great rooms, great location, great views etc etc etc

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grasmere R, General Manager at BEST WESTERN Grasmere Red Lion Hotel, responded to this review, May 24, 2013
Dear Jagman

Thank you kindly for your great rating.

Its really rewarding to know that you keep returning year on year to the hotel.

We look forward to your next visit!

Many Thanks

Chris & Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Liverpool, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed April 22, 2013

Just got back from a weekend at this hotel,with my husband and two grandchilldren,Well i usually good AT PICKING hotels but i got this one wrong.Our club room was small the childrens beds were chair beds pulled out mattres lumpy iron frames all on show,doubel bed was not ,very small,the room was dirty needs a good refurb and clean.Breakfast was ok.Take care on steps leading to pool they are cracked or brocken , the pool was good for the children.BUT would not return. Glenys John from crosby liverpool.

  • Stayed April 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grasmere R, General Manager at BEST WESTERN Grasmere Red Lion Hotel, responded to this review, May 24, 2013
Dear Guest

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Kind Regards

Chris & Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
warrington
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed April 12, 2013

Stayed here in jan for two nights on a KGB deal. The staff were friendly, the room was perfect (stunning bathroom with deep sunken bath for two) and the facilities were excellent. Breakfast both mornings was gorgeous and the service excellent. Leisure facilities are also very nice. The pool is quite cold though but warms up once you get swimming.
We enjoyed the lounge areas and sat by the fire having a drink in the evening followed by complimentary tea/coffee. The whole stay was perfect and the hotel was always lovely and warm to return back to after being out in the snow and rain. Wouldn't hesitate to book another trip here, it's excellent value for money.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grasmere R, General Manager at BEST WESTERN Grasmere Red Lion Hotel, responded to this review, May 24, 2013
Dear Guest

On behalf of myself and the entire team, Thank you for you great rating.

We look forward to your return.

Kind Regards

Chris & Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Whitley Bay, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 12, 2013

We love this hotel. The service is first rate and the breakfasts are excellent, fresh clean food beautifully served and overseen extremely efficiently by Tamas. The environment is clean, friendly and the facilities provide everything you might require from a few nights stay in the lakes. The comfortable Lounge for a quiet read or family game, the leisure facilities or a few drinks in the Lamb all make for a very pleasant couple of nights at competitive rates for a stay in this beautiful Lakeland village.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grasmere R, General Manager at BEST WESTERN Grasmere Red Lion Hotel, responded to this review, May 17, 2013
Dear Guest

Thank you for taking the time with your excellent review.

Your comments are very much appreciated and we look forward to a return visit.

Kind Regards

Chris & Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tyne & Wear. England
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed April 9, 2013

Reception staff very friendly and helpful. Room small but clean. Bed uncomfortable. Bar staff untrained. Food in bar poor for price. Breakfast and staff in restaurant good. Water in jacuzzi not very clean.

  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grasmere R, General Manager at BEST WESTERN Grasmere Red Lion Hotel, responded to this review, May 17, 2013
Dear Guest

Thank you for your comments.

I do believe the title is unjustified when you gave praise to all departments apart from the bar.

I have implemented changes to ensure that the service is better moving forward.

Once again thank you & we would like to see you again in the future.

Regards

Chris & Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birkenhead, United Kingdom
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed April 6, 2013

We arrived in the room husband started reading all the literature in the room when to our dismay we realised the hotel was dog friendly. I suffer from asthma I asked at reception had there been dogs in our room the receptionist confirmed that there had. I explained I suffered from asthma so she showed us some more rooms which were very cramped and small . We decided to stay put the room was large , warm not very clean and in need of a refurb I itched the whole two days and in hindsight should of swapped room.I ended up with several bites hopefully not flea bites . I have since looked on the website it does state pet freindly in very small print It should say dogs are frequently at the Red Lion and people with allergies should not book . The pub attatched was not very clean either .Would not visit again.

  • Stayed April 2013, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grasmere R, General Manager at BEST WESTERN Grasmere Red Lion Hotel, responded to this review, May 17, 2013
Dear Guest

Thank you for sharing your comments.

I am very saddened to hear you will not be returning.

We are in the middle of a refurbishment programme, however the hotel is kept very clean at all times. This is mention in allot of the reviews.

Kind Regards

Chris & Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to BEST WESTERN Grasmere Red Lion Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about BEST WESTERN Grasmere Red Lion Hotel

Address: Red Lion Square, Grasmere LA22 9SS, England
Phone Number:
Location: United Kingdom > England > Cumbria > Lake District > Grasmere
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Luxury Hotel in Grasmere
#7 Family Hotel in Grasmere
#10 Romantic Hotel in Grasmere
Price Range (Based on Average Rates): $
Hotel Class:4 star — BEST WESTERN Grasmere Red Lion Hotel 4*
Number of rooms: 49
Official Description (provided by the hotel):
GIVE US A TRY A TASTE OF LUXURY IN THE GLORIOUS HEART OF LAKELAND. Set deep in the heart of Wordsworth country, our privately owned Lake District Hotel, traditionally an historic Inn playing host to travellers for centuries, offers you a warm, genuinely hospitable welcome that makes you feel instantly at ease and at home as soon as you step through the door. Idyllically situated right in the centre of Grasmere, with magnificent views of the hills all around, you can enjoy being part of village life one minute and the next, be miles away, with just the fresh Lakeland air and glorious open countryside for company. Here, life is beautiful.As you would expect from the long traditions, our service is friendly and attentive, the atmosphere relaxed and easy where you can enjoy a board game or two in the air-conditioned lounge area or browse the papers, while from the conservatory you can gaze at the ever-changing Lake District landscape. At our luxury Lakeland Hotel we provide you with all you could wish for - richly furnished, beautifully appointed bedrooms, an excellent choice of food, a gorgeous indoor heated pool with spa bath, steam room, sauna and fitness room. For centuries the Hotel has been a haven for travellers, with tasty fare, great ales and warm hospitality. Today we pride ourselves in offering traditional food in harmony with modern cooking. The Lamb Inn, our traditional village pub. Enjoy a cosy and relaxing atmosphere in the snug Lamb Inn with a pint of hand-pulled traditional beer and a tasty bar meal to satisfy even the heartiest of appetites. Dine in splendor in our Courtyard Restaurant with our table d'hote dinner menu offered every evening, where the menu is depicted by the seasons and the fresh produce available. Our Chef will cater for any dietary requirements and is always happy to cook your favourite dishes (with a little notice of course). The Easedale Bar, Four Seasons Conservatory and Helvellyn Lounge offer a comfortable spot to watch the world go by, enjoy a scrumptious snack at lunchtime or a spot of afternoon tea. We provide you with all you could wish for.. Richly furnished, beautifully appointed rooms in which to unwind.. Most with sparkling spa baths to ease tired limbs after a wonderful day's walk.. And friendly service to bring you a refreshment, while you drink in the Lakeland panorama. All rooms have en-suite facilities, television with satellite channels, wi-fi, CD player, ipod docking station, a welcome refreshment tray, direct dial telephone, hairdryer and trouser press. Our Club rooms feature separate comfy seating areas with television, bathrobes, slippers, complimentary bottled water and daily newspaper. The view from these rooms is of the village and the lush green fields beyond. Some of our rooms enjoy small balconies where you can sit and enjoy a relaxing drink, read a book or simply take in the view. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Priceline, Expedia, Despegar.com, EasyToBook, TripOnline SA and Odigeo so you can book your BEST WESTERN Grasmere Red Lion Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Red Lion Grasmere
Best Western Grasmere Hotel
Grasmere Red Lion
Grasmere Best Western

Owners: What's your side of the story?

If you own or manage BEST WESTERN Grasmere Red Lion Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.