We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“We've been scared off by the staff!” 3 of 5 stars
Review of Belle Vue

Belle Vue
Papcastle, Cockermouth CA13 0NT, England
1900823518
Website
Improve this listing
Ranked #41 of 60 Restaurants in Cockermouth
Cuisines: Brew Pub, Mediterranean, European, British
More restaurant details
Restaurant details
Good for: Local cuisine
Dining options: Reservations
Description: The Belle Vue Inn is stylish and cosy restaurant located in Papcastle a close suburb of Cockermouth and offers authentic dishes from the Lake District and Cumbria together with some specialities, selected from exotic corners of Europe including the Mediterranean, the Alps and the Balkans.The Belle Vue Inn is open daily for lunch from Noon to 2pm and for evening meals from 6pm till 9pm.
Workington, United Kingdom
Senior Contributor
26 reviews 26 reviews
9 restaurant reviews
Reviews in 7 cities Reviews in 7 cities
15 helpful votes 15 helpful votes
“We've been scared off by the staff!”
3 of 5 stars Reviewed January 15, 2013

We have dined here for over 25 years on and off, back when it was called the Roundabout and under several regimes of different management.

We have always enjoyed the food on offer here, but we think the staff are a little "over the top" with their attention. This is only since John & Helen have been in charge and I think they may be trying a little too hard to work to a formula.

So, good marks for food and quality, but marked down for "over professional service" as you will find out shortly.

On entering the Belle Vue, the staff are dressed very correctly in their black pants and white shirts. You will be approached on entry and allocated to a table of the staffs choice, so be aware of this and be ready to ask to sit somewhere else if the proffered seats are not to your liking. You will be asked if you want any drinks and they will be brought to your table. Your menu choices will be taken and the food brought to your table. You will be offered sweets followed by the bill.

That's it - a very formal dining experience where everything is planned on a flowchart and executed with little variation between customers. Fine if that's what you want.

Watch out too for lots of "yes sir" and "yes madam". In my opinion, it would appear that mine hosts are attempting to nurture their staff to move on to work in the Hilton or the Ritz.

So, very sorry Helen and John but we won't be coming back soon. It's just not our cup of tea, but appears to be fine with other peoples.

Shame about the confusion with the special offer steak menu which I read about below. Seems the issue could have been better resolved . . . ?

  • Visited May 2012
    • 4 of 5 stars Value
    • 2 of 5 stars Atmosphere
    • 3 of 5 stars Service
    • 4 of 5 stars Food
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

80 reviews from our community

Visitor rating
    31
    22
    9
    2
    16
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Banbury, United Kingdom
Contributor
18 reviews 18 reviews
11 restaurant reviews
Reviews in 9 cities Reviews in 9 cities
22 helpful votes 22 helpful votes
“Quality affordable dining”
5 of 5 stars Reviewed January 4, 2013

When in the Cockermouth area one of our favourite pub restaurants is the Belle Vue located on the outskirts (at Belle Vue!). The staff are always attentive and the food is of am excellent quality with good portion sizes and at a reasonable price. It may not be fine dining but if you want something above "pub grub" you would have to go far to better what this establishment has to offer. The Lamb Jennings is to die for.

  • Visited December 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 4 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cockermouth, United Kingdom
Senior Contributor
24 reviews 24 reviews
14 restaurant reviews
Reviews in 14 cities Reviews in 14 cities
31 helpful votes 31 helpful votes
“Always had top class service”
4 of 5 stars Reviewed December 16, 2012

After surfing reviews of places i often visit came across the BelleVue review and couldnt believe the review about the party that was ripped off. We have been there countless times for lunch and evening meals with family and friends, and often take visitors there because although not fine dining we always feel welcome in lovely surroundings with prompt service and good food. I can only hope their experience is the result of a misunderstanding and hope the proprietors John and Helen find the time to reply as i have always found them to be great hosts.

  • Visited October 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 4 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
3 restaurant reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Good food, great service, fantastic staff”
5 of 5 stars Reviewed October 11, 2012

We went to the belle vue in Cockermouth last Saturday, we had to wait about five minutes for a table but we where made to feel welcome from the minute we went in, the menu had a great choice and we all had a great meal the staff looked after us all. We will go back and tell people how much of a great night we had.

    • 5 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
3 helpful votes 3 helpful votes
“Staff deliberately ripped us off”
1 of 5 stars Reviewed October 5, 2012

We attended after booking a table at The Belle Vue on a Friday evening when they offer steaks and a bottle of wine for £20. Great value it seems. We were last to finish our meals on the night (which were moderate but no better than that), but when we asked for our bill were then presented with a bill of over £90.
When I complained to the waitress, I was told that the steaks/wine on offer had run out due to demand, and that we had received better quality fare but would have to pay full price. At no time were we advised this when we ordered. The Proprietor who came over to "resolve the issue" simply asked if I had " a problem" and made no attempt to sort the issue, even when I offered to meet him half way on the cost. Beware of this place, I got the very distinct impression this was not the first time they had pulled this stunt, and have heard this since too.

    • 1 of 5 stars Value
    • 1 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 3 of 5 stars Food
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers who viewed Belle Vue also viewed

Cockermouth, Lake District
Cockermouth, Lake District
 
Cockermouth, Lake District
Cockermouth, Lake District
 

Been to Belle Vue? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

If you own or manage Belle Vue, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.