Driving through Ambleside on our way home from Grasmere we saw this beautiful location on the lakeside and thought that eating here would be nice, how wrong we were. Firstly we were unimpressed by the menu as it seemed very restricted and dull. Then we noticed that the special for that day was the Sunday Roast and thought that would be lovely so found a table with a view and sat down. A waitress came over and asked if we would like to order, advised me that we had to pay before we ate and called me to her order station to take payment. Odd, but ok.
The food arrived in less than five minutes, this I found worrying. I know I asked for my beef rare, but 5 minutes?? Too quick. Sadly my suspicions were confirmed, the congealed ring around the edge of the gravy on the plate and the 'staleness' of the top of the Yorkshire Pudding means it's been sat under a heat lamp for some time. Two strips of beef that were very rubbery, three 'roast' potatoes and a Yorkshire on the plate, a small side dish containing microwaved vegetables between two of us and £14 a pop. Not ok.
I'm not a complainer by nature but I felt foolish paying this amount for such terrible fayre, we called over a waiter who took away our plates (he seemed unsurprised and not very engaging) and I requested a refund. He returned moments later with a cash refund and a grumbled apology and off he went.
The location of this restaurant with its spectacular views across the lake is the only reason the rating is 'poor' over 'terrible'. The willingness to provide a cash refund without so much as a query (I paid by card) suggests to me that they are aware of the poor quality and this wasn't the first request that they had received.
Terribly disappointing, we shall not return.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
As the owner and manager of Wateredge Inn i was saddened to hear that both you and your partner did not have a good experience, i talked to the Head Chef before lunch and sampled the roast sirloin of beef my self it was beautiful,the gravy was home made out of the roasting juices, i was surprised it was not what you were expecting. Dishes on the menu start from £9.95 almost all locally sourced and cooked from fresh ( see our web site) , I was delighted to here you liked the look of the Inn and appreciated the views, the option to dine outside along with all the different bar and dinning areas like the snug lead to us asking if a customer would like to open a tab with a credit card or pay as they go along. The Merlot you would of had was a Casa Amada, wine of Chile at £3.25 a glass and £15.95 a bottle from a local independent Vintner. I do realise you did not have a day, it was just a shame that both you and your partner had to right separate first reviews on trip advisor that seems to run contrary to the nearest review that is from a star reviewer (22 reviews).
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