I was flooded out of my home on the 5th December 2013 and was devastated, I lost my home and all my belongings. I was fortunate to be insured and my insurance company paid for me to stay at the Premier Inn at Hull West (Home Farm) for a total of 23 days. I was very upset and emotional at what had happened and due to the time of year (Christmas and New Year) this felt even worse. I could not just leave the hotel (which I did on 2nd January) without saying how my stay was.
The Manager and staff at the hotel could not have been kinder and more welcoming, they looked after me and made sure that I had everything I could need including a little Christmas present on Christmas Day. I was so impressed by the service I was given as it was given with sincerity and the staff truly cared. The room was lovely, I had all I needed, television, internet, tea making facilities. The view was fab (overlooking the Humber Bridge), the room was clean with fresh towels daily. They even did my washing for free and provided me with an iron and ironing board at no cost either. Great shower in the bathroom. The bed was the comfiest bed I have ever slept in and I would be keen to purchase one of their mattresses for when my house is ready to move back into one day.
Out of all the staff at the hotel I did not meet one grumpy or rude person. All the staff greeted me with good morning and would ask how I was. it was the staff that made my stay in the hotel a relaxing and stress free time given the traumatic circumstances that had taken me there.
The breakfast was fantastic, as much as you wanted, although after 23 days of consecutive full English breakfasts I will not be in a hurry for another one !! The meals in the pub were great too and the staff in the Brewers Fayre part were as friendly and accommodating as the hotel staff and very pleasant and genuine,
If I could have stayed in this hotel for the duration of my house repairs then I would not have hesitated.
I would recommend this Premier Inn to everyone, A big big thank you to all the staff there x
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